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LeoVegas: Fraud at LeoVegas. Payout of 50,000 euros denied because of instant bank transfer.

Topic created on 03rd Oct. 2020 | Page: 1 of 2 | Answers: 16 | Views: 6,972
Funky
Visitor
Hello,

I have the problem that LeoVegas does not pay out my money. It is about 50.000 Euro. After I asked the chat why my account is blocked for security reasons wanted to have all the documents from me. I uploaded everything and everything was confirmed. Account statement, identity card, proof of address, debits from my account.

Now they want to wait until my Deposit of 8000 euros via Sofortüberweisung is received by them on the account, and then release my account😬😬 I have uploaded several times my account statement from the savings bank where it is evident that the money is immediately debited from my account. I would like to have my money what I have won. There are no violations or double accounts what I have read several times here. My account is still blocked allegedly for security reasons 😕😕

I can prove everything because I have made screenshots of everything. Chat history I have also saved. Who of you can help me further? I am very disappointed by LeoVegas although here very many have reported positively about LeoVegas.

This post has been translated automatically

Anonym
Your headline "fraud" is certainly out of place here.
When did you request the €50,000 payout?
With such a sum, it is clear when the casino wants documents.
And if you are not verified before, the casino will need a few days.
Especially with higher deposits, the casinos protect themselves somewhat, even if it goes with Sofortüberweisung from your account immediately, the Provider "Sofortüberweisung" can still delay the payment to the casino something, even if the money is visible on your casino account. They certainly want to make sure that your bank does not subsequently cancel the payment because of money laundering suspicions.
The savings bank also called me once to ask whether the payments are legitimate or whether they should still cancel it.
But please do not immediately speak of fraud, when many things have not yet been clarified and perhaps have a little patience...... ... .

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wettibernd
Expert
It is also clear to me that your nerves are shaking with such an amount. I agree with "Gamer777", with such an amount the casino first secures itself and demands all kinds of documents. LeoVegas is a really good casino and you will get the money. But watch out and do not let you pay out everything at once. Always steps under 10K, then you usually get no trouble

Keep us up to date

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d****o
Gamer777 wrote on 03.10.2020 at 22:29: Your headline "fraud" is certainly out of place here.
When did you request the €50,000 payout ?
With such a sum it is clear if the casino wants documents.
And if you are not verified before, the casino will need a few days.
But please do not immediately speak of fraud, if many things are not yet clarified and perhaps still have some money patience...... ... .

I have now but never understood. The individual games are automatically at the other end

summarized. So you know pretty quickly if someone has cheated, violated certain rules,
Double accounts
or e.g. does not know where he got his money from, provable by bank statements. Except for the documents, these are fully automated
Processes.
So why do higher sums take longer?

It is even more ridiculous if you Deposit 100€ and win 50.000€. Then the casino has to put 49.900€ on it, why do I have to
i then make myself naked? And why does it take longer because of 100€ deposit?
A deposit that I have done umpteen times and no one has ever cared!

And then constantly these account blockings for "security reasons". And no one can say what
it is, ridiculous
In this sense, people are already right when they express the suspicion of fraud. The casinos do
but also everything for it!

If I then deposit higher sums, I would have to do it the other way around.
Yes, deposit is coming soon, just need some documents from them. For larger sums
it takes longer, sorry! My bank has cancelled the deposit, I have to check first why.
I will contact you when the deposit has been released by the finance team.
This can take up to 14 business days......
But then my account is closed in no time. Same thing - different reactions. Only we have to put up with it.

Completely incomprehensible!

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Funky
Visitor
Gamer777 wrote on 03.10.2020 at 22:29: Your headline "fraud" is certainly out of place here.
When did you request the €50,000 payout ?
With such a sum it is clear if the casino wants documents.
And if you are not verified before, the casino will need a few days.
Especially with higher deposits, the casinos protect themselves somewhat, even if it goes with Sofortüberweisung from your account immediately, the Provider "Sofortüberweisung" can still delay the payment to the casino something, even if the money is visible on your casino account. They want to make sure that your bank does not subsequently cancel the payment because of money laundering suspicions.
The savings bank also called me once to ask whether the payments are legitimate or whether they should still cancel it.
But please do not immediately speak of fraud, when many things have not yet been clarified and perhaps have a little patience...... ... .

Everything is available. I have never heard that you have to wait until the money arrives at your what I paid in. Sofortüberweisung is debited immediately. Objection is not possible

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Funky
Visitor
wettibernd wrote on 03.10.2020 at 22:35 clock: It is also clear to me that the nerves flutter with you at such an amount. I give "Gamer777" right, with such an amount, the casino secures itself first and requires all kinds of documents. LeoVegas is a really good casino and you will get the money. But watch out and do not let you pay out everything at once. Always steps under 10K, then you usually get no trouble

Keep us up to date

Thanks for the info. I will keep you updated

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Falko
Icon
Funky wrote on 10/03/2020 at 10:45 pm
Thanks for the info. I will keep you guys posted.

Right if your account is free really only payout in 10k schrtiies. You would be blackly annoyed if you request a payout of 50k with once and then the bank blocks your account and forwards it to the prosecutor's office. From 12.5k it can be dangerous, because of the issue of money laundering, the banks must then report such bträge. And gambling is still gray area and currently has no law in Germany what it allows. Unless you live in Schleswig Holstein, the only state where online casino is currently really allowed.

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wettibernd
Expert
Funky wrote on 03/10/2020 at 22:43
Everything is there. I have never heard that you have to wait until the money arrives at your what I deposited. Sofortüberweisung is debited immediately. Objection is not possible.

I have explained this in this forum a Dozen times or more

If you pay in Germany with "Sofort" then it goes through the payment service Provider Klarna, but this is not active in Malta and therefore sends the money to the Dutch service provider Adyen on. Until then the money is really booked on the account of the casino it usually takes 3 banking days. The casino only receives a message from Klarna that the money is debited from your account and lends it to you to play, so to speak.

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d****o
Falko wrote on 03.10.2020 at 22:56
Right if your account is free really only pay out in 10k Schrtiien. You would be black annoyed if you request a payout of 50k with once and then the bank blocks your account and passes it on to the prosecutor's office. From 12.5k it can be dangerous, because of the issue of money laundering, the banks must report such bträge then. And gambling is still gray area and currently has no law in Germany what it allows. Unless you live in Schleswig Holstein, the only state where online casino is currently really allowed.

This is also not correct. If you have a tolerated allowance of 5g of grass, and have 10 bags a 5g with you,
do you think everything is okay? And do you think the authorities will be fooled so easily?
It has long been established that the limit is "circumvented" in this way, and meanwhile they consider the total amount, even if it is a small amount
the total amount, even if it is split

If my tax return varies greatly, there is also a "silent" alarm, and a clerk looks at
exactly why so much more should be refunded this year.

There are long since fuses in between, which also report several receipts of just under 10,000€, because one has
this has been determined. If in a certain period your account in a certain direction swings, there is always alarm, completely
irrelevant whether you are above or below the 10.000€ or 12.500€. The banks and authorities are not stupid.

Only one bank doesn't care (yet), but another one does.

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Anonym
Funky wrote on 03/10/2020 at 22:43
Everything is there. I have never heard that you have to wait until the money arrives at your what I deposited. Sofortüberweisung is debited immediately. Objection is not possible.

Question to the TE. In what period have you deposited the 8000 with Sofort? For me, after 2500 the daily limit of Sofort is reached and it no longer goes regardless of account balance and online banking limit until the next day no matter on which casino site. It would be interesting to know if this is a general limit or related to me/my bank, hence my question to you.

Can understand LeoVegas that they look closely at high wins, there were and are increasingly cases where savings banks (have also heard at Coba and Comdirekt) casino payments by Sofort or Trustly of their own accord back. If the bank does something like that and with the Deposit you win big, you are stupid. But you would see that the next day in online banking. If there is nothing and your docs fit, you get your money. But why they block your account temporarily, I can not understand. If you have your 50K, maybe you should play somewhere else. In this respect I like VS/Mr Vegas, because no matter what you win, there are no pirouettes, the next day until 12 noon the money is in the account, even five-digit amounts.

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