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LeoVegas: Deposit not credited - service missing

Topic created on 07th Jul. 2021 | Page: 1 of 1 | Answers: 0 | Views: 1,002
Anja_2508

Deposit not credited - service missing

7th Jul. 2021, at 03:45 pm CEST#1
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I can't say what happened at LeoVegas, but this casino has managed to become the sad taillight of my individual best list within 6 months. Here, it is possible that the principle of "mass instead of class" is being followed and thus the focus is on acquiring a lot of new customers.
Loyal existing customers fall by the wayside.

Now to my experiences that lead to this rating:

I have 16 days ago (on 21.06) several deposits totaling 1000 euros completed on my player account.
The payments were made with much better.
However, only 900 euros were credited to my account and I gambled them away.
The crediting of the missing 100 euro is meanwhile enough to the gauntlet.
Leovegas claims that the payment was not received and refers to clarification on the part of much better.

Much Better guarantees meanwhile the correct execution of the payment and has appropriate proofs to Leovegas sent.
Since then the case is in the responsible department and when I ask in the Live Chat, I am stalled with prefabricated text modules and employees sometimes end the chat and go to lunch without announcing this beforehand.
I constantly have to restate my request, and my efforts are then once again rewarded with meaningless, noncommittal standard phrases that I now know by heart.

It can be assumed that the current refusal to provide service will lead to more and more loyal customers turning their backs on Leovegas in the near future and that the company will then have to limit itself to the newly courted, but often less reliable new customers.
However, I will no longer actively participate in this development, but will follow it from a safe distance and as a valued customer of casinos with a focus on continuity, with a certain amount of schadenfreude.
Really too bad Leovegas - you once convinced with outstanding service.

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