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Lapalingo: [solved] win was not counted

Topic created on 17th Jun. 2020 | Page: 1 of 2 | Answers: 11 | Views: 2,123
Martin1555

[solved] win was not counted

17th Jun. 2020, at 09:26 pm CEST#1
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I played legacy of dead (similar to rise of merlin) and then I was dead happy after I got 4 pharaohs as a full screen in the free spins. But after I had to find out during the free spins that this win was not counted at all, I have turned directly 2 times to live support with pictures of the win route, but they also do not want to help me. It is about 240 €, thank you in advance

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x****Y

[solved] win was not counted

17th Jun. 2020, at 09:31 pm CEST#2
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And how can we help you if you don't even mention the casino name?

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sippi
Expert

[solved] win was not counted

17th Jun. 2020, at 09:38 pm CEST#3
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You could also upload the pictures here so we can see what you sent to support

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Martin1555

[solved] win was not counted

17th Jun. 2020, at 09:42 pm CEST#4
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Oh that was fast

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Kleinkariert
Expert

[solved] win was not counted

17th Jun. 2020, at 09:55 pm CEST#5
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The best way is to contact Caro via Communicator (https://www.gamblejoe.com/communicator/caro/)

Casino name and best your e-mail or how you are called in the casino. Then Caro can bring if the casino is listed here maybe something in the roll. Alternatively, there are other sites, but it depends heavily on the casino and its licensing. If it is a Curacao casino, then the chances are poor. With MGA, Gibraltar, ... you have the best chance to turn something.

Do not post your picture that you sent to the support in any case publicly.

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Martin1555

[solved] win was not counted

17th Jun. 2020, at 09:56 pm CEST#6
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Must do that via the Pc can not send the smartphone let alone load here on the page on it. Thank you anyway already times that you are so fast and helpful. Is Lapalingo

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gamble1
Icon

[solved] win was not counted

17th Jun. 2020, at 09:59 pm CEST#7
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Would heed the Tip of Kleinkariert and not post the image

Here is a public forum where everyone can read and in doubt someone can possibly snatch your win

Please correct me if I'm wrong but that's what you meant, right?

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Martin1555

[solved] win was not counted

17th Jun. 2020, at 10:08 pm CEST#8
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Yes will heed the Tip, have now turned to the Caro and wait what you write. In the end, it is about a game error, but have as I said a whole game recording. Will of course not give out personal data if I could upload a picture with the smartphone.

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sippi
Expert

[solved] win was not counted

17th Jun. 2020, at 10:25 pm CEST#9
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gamble1 wrote on 17.06.2020 at 21:59: Would heed the Tip of Kleinkariert and not post the image
Here is a public forum where everyone can read and in doubt someone can possibly grab your win

Naaaa jaa, it is here apparently only about a winning picture, as you can upload it here on GJ. Since of course no one steals the win or otherwise.

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Falko
Icon

[solved] win was not counted

17th Jun. 2020, at 11:06 pm CEST#10
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But what win to steal ? The win of 240 euros was not credited to the TE

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