[solved] Lapalingo stalling tactics?

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prodigy000

Topic Creator

Forum posts: 6 Member since: 18.02.2020

18th Feb. 2020, at 10:12 pm CET#1

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Hello people,

i have deposited on 11.02.2020 about 100€ (without bonus) and around 33,000€ may win at Lapalingo and am stalled until today 18.02.2020 by the casino.
My account I already have since about 2017 and was also previously already Verified and had me also already times a higher amount paid out. (4000€)

Well, after I sent the money in the payout, came the next day already the first email with "identity verification" and one demanded of me a copy of my credit card? although I paid with SOFORT (bank account).
The copy I have confirmed with the Live Chat and thought to me that should now fit first until I got the next day again the same mail and they demanded this time the front and back of my ID card, so scanned and sent, confirmed and the next day the next same mail and this time they wanted:
"You have made a Deposit with a credit card. So we ask you to upload us a copy of the front and back of your credit card."

I just thought to myself, aren't they trying to screw me? The last time I deposited with a credit card was in 2017, but I uploaded it and had it confirmed because they asked for it. Well, I uploaded it again and confirmed.
The next morning I received another mail with the following message: while checking your account, the following was noticed:

The address you gave us does not match the address on your ID card. If you want to change your address, please contact our support. Then upload a corresponding proof of address in your account. For example, a certificate of registration or an invoice issued to the new address can serve as proof.

So now the problem: on my ID card is still my old residential address, but I still have in the Lapalingo account to change my current address and confirmed and also sent several documents which have also confirmed my current address from then on I thought that maybe it would finally work and was disappointed again because I had again an "identity check" mail drinne, although I had submitted Meldebestätigung / electricity bill / broadcasting costs / Internet bill / municipal tax bill from the municipality and all were confirmed.

Today I get the exact same email again with "identity verification": the address given to us does not match the address on your ID. If you want to change your address, please contact our support. Then upload a corresponding proof of address in your account. For example, a certificate of registration or an invoice issued to the new address can serve as proof.

In total, I have easily received 7/8x "identity verification" emails and have also always uploaded it immediately and confirmed you were also, I feel like in a vicious circle and no longer know what to do. It always comes the same request because se find nothing else to stall the whole.

I play on so many OC's and never had such problems and it had always fit...

Maybe one of you can help me am already in despair...

Greetings

Prodigy

This post has been translated automatically

Anonym

Former Member

[solved] Lapalingo stalling tactics?

18th Feb. 2020, at 10:29 pm CET#2

1 Like

Liked this post: prodigy000

I know the same shit...e made through.They just want you to lose everything again, and you do not.Be persistent stay away from playing.If again the same email comes, do not respond to it.After 2 days without a new request, you send everything from front to back by email again all your documents. After 3 days your win should then be paid out.If not, ask Caro here in the forum that can help you with certainty. I have also gone through this dance of monkeys with them, is already a few years ago, but I have received my money.

This post has been translated automatically

prodigy000

Topic Creator

Forum posts: 6 Member since: 18.02.2020

[solved] Lapalingo stalling tactics?

18th Feb. 2020, at 10:35 pm CET#3

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Liked this post: Niroht

Herould wrote on 18.02.2020 at 22:29 clock: I know that had made the same shit...e through.They just want you to play everything again, and you do not.Be persistent stay away from playing.If again the same email comes, do not respond to it.After 2 days without a new request, you send everything from front to back by email again all your documents. After 3 days, your win should then be paid out.If not, ask Caro here in the forum that can help you with certainty. I have also gone through this dance of monkeys with them, is already a few years ago, but I have received my money.

Thanks for your quick reply.
Yes that can be so annoying and frustrating... I have after the win immediately set a €1 stake and loss limit so that they might see that the money is not gambled away but does not seem to pull

How can I reach Caro?

This post has been translated automatically

Anonym

Former Member

[solved] Lapalingo stalling tactics?

18th Feb. 2020, at 11:49 pm CET#4

1 Like

Liked this post: prodigy000

prodigy000 wrote on 02/18/2020 at 10:35 pm
Thanks for your quick reply.
Yes this can be so annoying and frustrating... I immediately set a 1€ bet and loss limit after the win so they might see that the money is not gambled but doesn't seem to pull

How can I reach Caro?

Go to support and then contact, there you can ask for help.

This post has been translated automatically

Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Lapalingo stalling tactics?

19th Feb. 2020, at 08:26 am CET#5

2 Likes

Liked this post: Anonym, prodigy000

am already in contact with prodigy000

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Anonym

Former Member

[solved] Lapalingo stalling tactics?

19th Feb. 2020, at 01:25 pm CET#6

1 Like

Liked this post: prodigy000

Hello prodigy000,

first of all congratulations on your win and hope that you will soon have your money in your account.

I times a question for you, if you want to answer!

You have written that you have deposited 100€ and without bonus you have played up to 33,000€.

Did you win this with one slot or were you lucky with several slots?

VG Tomi559

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prodigy000

Topic Creator

Forum posts: 6 Member since: 18.02.2020

[solved] Lapalingo stalling tactics?

19th Feb. 2020, at 01:28 pm CET#7

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Nobody has liked this post so far

Tomi559 wrote on 02/19/2020 at 13:25: Hello prodigy000,

first of all congratulations to your win and hope that you have your money soon on your account.

I times a question for you if you want to answer!

You have written that you have deposited 100€ and without bonus you have played up to 33,000€.

Did you win this with one slot or were you lucky with several slots?

VG Tomi559

Hi,

i had first almost a 5000x on 4,50€ at doa2 and then another 10.000€ at Bod on 10€

This post has been translated automatically

Anonym

Former Member

[solved] Lapalingo stalling tactics?

19th Feb. 2020, at 01:31 pm CET#8

1 Like

Liked this post: prodigy000

....OK, there came the free spins relatively quickly and violently at doa2

Super win!

Is this your biggest payout so far?

VG Tomi559

This post has been translated automatically

prodigy000

Topic Creator

Forum posts: 6 Member since: 18.02.2020

[solved] Lapalingo stalling tactics?

19th Feb. 2020, at 05:50 pm CET#9

1 Like

Liked this post: garfield68

Tomi559 wrote on 02/19/2020 at 13:31: ....OK, there came the free spins relatively quickly and violently at doa2

Super win!

Is this your biggest payout so far?

VG Tomi559

It's one of my biggest wins had a few good payouts in the past but this is definitely my highest payout at one time.

Update on my problem with Lapa
This morning I went straight to the district office and got the address changed on my ID and uploaded/confirmed, the Caro also helped me reach a/the manager again this morning.

In the afternoon I was then verified and my withdrawals were approved.

Thanks to all who have commented here and helped me especially the Caro!.

Greetings

Prodigy

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Top Member

Jubla2014

Forum posts: 603 Member since: 26.01.2020

[solved] Lapalingo stalling tactics?

19th Feb. 2020, at 06:16 pm CET#10

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Super!

Congratulations!

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Lapalingo: [solved] Lapalingo stalling tactics?

[solved] Lapalingo stalling tactics?

[solved] Lapalingo stalling tactics?

[solved] Lapalingo stalling tactics?

[solved] Lapalingo stalling tactics?

[solved] Lapalingo stalling tactics?

[solved] Lapalingo stalling tactics?

[solved] Lapalingo stalling tactics?

[solved] Lapalingo stalling tactics?

[solved] Lapalingo stalling tactics?

[solved] Lapalingo stalling tactics?

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