[solved] Lapalingo requests documentation for virtual credit card

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Lapalingo requests documentation for virtual credit card

7th Apr. 2020, at 01:23 pm CEST#9

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Am on the case. I've never heard of a casino wanting to see the account balance!

@Reskim, sent you a message via Communicator

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Anonym

verified

Former Member

[solved] Lapalingo requests documentation for virtual credit card

7th Apr. 2020, at 02:14 pm CEST#10

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It's primarily about the bank statements.
As I understand it, it is about money laundering and player protection. For example, some players have an income of €1,500 but pay several thousand a month into the casino without withdrawing any money. Most of these players have a fortune, others find ways and means to gamble and harm others, such as creditors, who have no chance to get their money back.

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Esesive

Topic Creator

Forum posts: 8 Member since: 05.04.2020

[solved] Lapalingo requests documentation for virtual credit card

15th Apr. 2020, at 10:49 am CEST#11

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Hey guys...

Small update from my side:

I found the missing credit card. It is a virtual one that I have long forgotten.
I wrote to Lapaligo Live Chat that it is a virtual and I don't have the back.
They said with virtuals front side is enough. I am now curious.
Unfortunately, on the front of the card my name is not to be seen. I have them now a credit card confirmation of the bank with uploaded where you can see my name + number etc..
I hope that is enough now.
I have now uploaded so much stuff and written so much back and forth with them.... Really annoying..

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Esesive

Topic Creator

Forum posts: 8 Member since: 05.04.2020

[solved] Lapalingo requests documentation for virtual credit card

19th Apr. 2020, at 12:57 pm CEST#12

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So, now the quality of the image of the virtual credit card did not fit. (Can not make a screenshot in the app because of sicherheitsgedöns deshallb I photographed it with another phone...) But you could see all the data / numbers of the card exactly...

Then I should now make an additional screenshot of my sales where the payment with date / time / amount is to see...

It is slowly really just ridiculous and annoying ... I know eh that everything is only eh rejected again...

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Elite

Begbie

Forum posts: 2.681 Member since: 11.01.2018

[solved] Lapalingo requests documentation for virtual credit card

19th Apr. 2020, at 01:43 pm CEST#13

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Not all digits of the number may be visible. Most often, only the first six and the last four. The rest had to cover.

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Esesive

Topic Creator

Forum posts: 8 Member since: 05.04.2020

[solved] Lapalingo requests documentation for virtual credit card

19th Apr. 2020, at 01:46 pm CEST#14

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I have done that. There are only the first six and the last four to see CVV I have also blackened. You how to do it. The other numbers can all be seen clearly.

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Esesive

Topic Creator

Forum posts: 8 Member since: 05.04.2020

[solved] Lapalingo requests documentation for virtual credit card

19th Apr. 2020, at 03:16 pm CEST#15

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So, now again a photo of the virtual credit card made (as nice as it can be) because I just can not make a screenshot because of security guidelines ..
and another photo of the sales where the payment to Lapalingo with amount / date / time to see (rest all blackened of course)
Am curious what this time again does not fit or what they want next... Probably my birth certificate

Unbelievable this stalling

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Experienced

tontoo2

Forum posts: 284 Member since: 07.09.2017

[solved] Lapalingo requests documentation for virtual credit card

19th Apr. 2020, at 05:19 pm CEST#16

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All respect, how you deal with this nonsense. I would have booked all deposits back long ago because of fraud

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Esesive

Topic Creator

Forum posts: 8 Member since: 05.04.2020

[solved] Lapalingo requests documentation for virtual credit card

19th Apr. 2020, at 05:31 pm CEST#17

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The last deposits I have made all via instant transfer. As far as I know, chargeback is not possible
I find it really a cheek... Have uploaded the last two weeks certainly 10-15 documents... either they were rejected or if what was confirmed, again some new document was required... As in the case now the sales...

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Esesive

Topic Creator

Forum posts: 8 Member since: 05.04.2020

[solved] Lapalingo requests documentation for virtual credit card

24th Apr. 2020, at 04:30 pm CEST#18

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Once again a small update...

The picture of the card have now been confirmed.
But as predicted, they now want a bank statement where you can see the Deposit, with my name and credit card number.
But there is no such account statement at Revolut. My account statement shows my name, deposit date, and the Iban of my account, but not my credit card number.... I uploaded the + another picture where you can see the deposit and the last 4 digits of the credit card... Well I am 100% sure that it will be rejected again... With the reason they want a bank statement with name/credit card number/amount/date..
But as I said... I do not have such a thing...

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[solved] Lapalingo requests documentation for virtual credit card

[solved] Lapalingo requests documentation for virtual credit card

[solved] Lapalingo requests documentation for virtual credit card

[solved] Lapalingo requests documentation for virtual credit card

[solved] Lapalingo requests documentation for virtual credit card

[solved] Lapalingo requests documentation for virtual credit card

[solved] Lapalingo requests documentation for virtual credit card

[solved] Lapalingo requests documentation for virtual credit card

[solved] Lapalingo requests documentation for virtual credit card

[solved] Lapalingo requests documentation for virtual credit card

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