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Lapalingo: [solved] Lapalingo Casino does not respond to emails and money has not arrived at my casino

Topic created on 01st Oct. 2020 | Page: 1 of 1 | Answers: 4 | Views: 1,660
lelachen0381

[solved] Lapalingo Casino does not respond to emails and money has not arrived...

1st Oct. 2020, at 09:30 pm CEST#1
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I have been playing at this casino for about a year now and have recommended it to others several times. When I registered there and last year I won something, I did not know so well with online casinos. So I had to upload me before it came to 1 payout online bank details, IDs, etc., which was very difficult for me as a layman, because something was always missing and I had zero idea. Well all well and good.....Who is at Lapalingo may know the box when you go to payout, where the cottage is and there can enter his bank details. There I then entered my house bank IBAN and Neteller. But I was puzzled about why I should enter an Iban at Neteller. Looked at the time on my bank statements and found there an IBAN of Neteller, with which Neteller always debited the money from my house bank. Well I entered the. At some point everything was uploaded and verified by documents. The first payout last year was through my house bank and the money also arrived. At the end of May 2020 I won again times and made my withdrawal via Neteller....everything went super fast. So now on 16.09.2020 I won 3000 and wanted to pay it out via Neteller .Immediately next day it was posted but the money never arrived with me. So I contacted the support every day .I was told it comes soon is on the way. It all seemed very strange to me and I asked every day. The worst thing was that every day there is another agent sitting in the Live Chat and always explain everything from the beginning.... I then asked if this is perhaps due to the IBAN of Neteller, which I specified at the time and said that I also paid out via Neteller in May and why that worked. So and now my account was blocked and my money I have not yet, although I have not changed anything. On mails I get no more answers...... Wanted to know if you have booked my money back, or send me the transaction ID so I can investigate at the bank.....No answer. Maybe someone here can help me out. Have fortunately everything photographed Would be nice if someone would help me.....Lg

This post has been translated automatically

Malganes
Top Member

[solved] Lapalingo Casino does not respond to emails and money has not arrived...

1st Oct. 2020, at 11:55 pm CEST#2
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I just read your post very carefully. I have also been playing at Lapalingo for a long time. I have been able to cash out there several times. I am also really satisfied with the casino.

My problems I have but with Betandplay.com which but also belongs to Rabbit Entertainment. As well as the casinos Lordlucky.com and Elcarado.com. I am registered at all of these casinos. At Betandplay.com I was also able to make a small win and then wanted to cash out. Account is also already verified and nothing stands in the way of a payout.

Now, however, for 11 days there is the problem that when I click on "Payout", then my "Bank Account", which was already taken over by the casino from Lapalingo and so was entered or taken over by them into the system click, this appears for selection. But if I then click on "Next", I end up back at the selection "Bank Account". So I can not finish the last step to cash out. I have discussed this problem countless times with chat support and to date no solution has been found.

And since the day before yesterday, my 50 free spins have also expired. In addition, I can now no longer access my casino account. Then the message appears

FULL ACCESS RESTRICTED

Thank you for your interest and trust in our casino betandplay.com
Due to the relevant gambling laws in your home country, we regret to inform you that you will not be able to use all of betandplay.com's features and services. For this reason, we are not allowed to offer you our real money games as well as our payment transaction services.
We are working hard to offer you the full range of products and services on betandplay.com as soon as possible. In the meantime, you can play all our video slot games in fun mode. Of course, we will inform you by e-mail as soon as possible so that we can offer you the full range of services on betandplay.com.
Until then, we ask for your patience and thank you for your understanding.
If you still have money you would like to withdraw, please go to " Withdrawal " or contact our support team

I really wonder what's going on with them right now. Are they maybe a little insolvent right now? Of course, this is just a guess.
Maybe the nice and dear Caro can take care of our problems and find a solution?

This post has been translated automatically

Katharina2
Top Member

[solved] Lapalingo Casino does not respond to emails and money has not arrived...

2nd Oct. 2020, at 08:23 am CEST#3
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Malganes wrote on 01.10.2020 at 23:55: I just read your post very carefully. I have been playing at Lapalingo for a long time. I have been able to cash out there several times. I am also really satisfied with the casino.

My problems I have but with Betandplay.com which but also belongs to Rabbit Entertainment. As well as the casinos Lordlucky.com and Elcarado.com. I am registered at all of these casinos. At Betandplay.com I was also able to make a small win and then wanted to cash out. Account is also already verified and nothing stands in the way of a payout.

Now, however, for 11 days there is the problem that when I click on "Payout", then my "Bank Account", which was already taken over by the casino from Lapalingo and so was entered or taken over by them into the system click, this appears for selection. But if I then click on "Next", I end up back at the selection "Bank Account". So I can not finish the last step to cash out. I have discussed this problem countless times with chat support and to date no solution has been found.

And since the day before yesterday, my 50 free spins have also expired. In addition, I can now no longer access my casino account. Then the message appears

FULL ACCESS RESTRICTED

Thank you for your interest and trust in our casino betandplay.com
Due to the relevant gambling laws in your home country, we regret to inform you that you will not be able to use all of betandplay.com's features and services. For this reason, we are not allowed to offer you our real money games as well as our payment transaction services.
We are working hard to offer you the full range of products and services on betandplay.com as soon as possible. In the meantime, you can play all our video slot games in fun mode. Of course, we will inform you by e-mail as soon as possible so that we can offer you the full range of services on betandplay.com.
Until then, we ask for your patience and thank you for your understanding.
If you still have money you would like to withdraw, please go to " Withdraw " or contact our support team

I really wonder what's going on with them right now. Are they maybe a little insolvent right now? Of course, this is just a guess.
Maybe the nice and dear Caro can take care of our problems and find a solution?

Is already bad that wins are no longer paid out. Have yesterday just
copied two casinos from one thread to the other, which have completely withdrawn from the German market
Market have withdrawn. That could have been written here more clearly, so.
The casinos are probably also irritated and react differently. Probably
it is about Lower Saxony, as part of the gambling supervision Germany, whose MP
has prohibited all payments to so-called illegal casinos. For this purpose, payment service providers are
instructed, so that the cases pile up. Is the purest 'torture' and next to gambling,
yet another game what burdens. Which payment service providers it is after PayPal, Visa, betrays
however the Prime Minister of Lower Saxony not. Everything in preparation for the 15.10,
which then runs over seamlessly into July 2021. In the future, payments will then only be made here in D,
to licensed and legal casinos. The test phase has already started today.

This post has been translated automatically

lelachen0381

[solved] Lapalingo Casino does not respond to emails and money has not arrived...

5th Nov. 2020, at 11:18 am CET#4
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So now it's been over 1 month and I still don't have my money from Lapalingo. Constantly I am stalled and from no one I get accurate information. So slowly it is annoying. 2 weeks ago I received an e-mail that I should please be patient. Per Live Chat, I was told that the problem is solved until 4.11.2020. Today on 5.11.2020 knows again no one of what and I should but please contact the accounting department. That's all funny.....I have now created a letter to the accounting department, where I will set a deadline. I will keep you up to date....

This post has been translated automatically

Caro
Expert

[solved] Lapalingo Casino does not respond to emails and money has not arrived...

9th Nov. 2020, at 12:26 pm CET#5
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lelachen0381 has just informed me that she has received her payout. So I can close the thread.

This thread has been closed

This post has been translated automatically

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