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Lapalingo: [solved] Lapalingo cashout denied, account closed

Topic created on 11th Mar. 2020 | Page: 1 of 1 | Answers: 8 | Views: 2,034
TanDub

[solved] Lapalingo cashout denied, account closed

11th Mar. 2020, at 12:43 pm CET#1
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Unbelievable! First of all very unfriendly support! After my win I have verified to me my win of 200 € to let me pay out first time 5 days waited then suddenly account closed and profit withheld! Allegedly violated guidelines because it said I have 2 accounts which of course is not true because one is mine and one belongs to my son after repeated back and forth where I sent IDs and and became the increasingly unfriendly and claim despite evidence (because same last name and address same) logically my son is 21 and lives with me! That we are one and the same person and account remains closed, I grab myself in the head and ask me are the still quite right? I asked if they do that more often people rip off and as I have read here YES ... unseriöser bunch ... pure rip-off !!!

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upola
Legend

[solved] Lapalingo cashout denied, account closed

11th Mar. 2020, at 12:59 pm CET#2
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Ne that is quite normal what Lapalingo does.
Had you read through the terms and conditions before.
Only 1 account is allowed per household.

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Silence
Amateur

[solved] Lapalingo cashout denied, account closed

11th Mar. 2020, at 01:24 pm CET#3
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Well as already written by upola...Rip-off is it in any case because it is clear and clear in the terms and conditions is


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zocker0815
Top Member

[solved] Lapalingo cashout denied, account closed

11th Mar. 2020, at 01:29 pm CET#4
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Agb violation let the next time rather through that is the same in every casino...

Per hasuhalt or address or IP only 1 account allowed


Do not play in the casino but at my regular casinos are the same rules

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Lucifer88neu
Rookie

[solved] Lapalingo cashout denied, account closed

11th Mar. 2020, at 01:42 pm CET#5
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How long have you both had an account there and have you been making regular deposits over a long period of time? Just purely out of interest

As already written by all here is almost everywhere only 1 account per household allowed.

Lg

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Wyoooktz

[solved] Lapalingo cashout denied, account closed

20th Jun. 2020, at 12:10 pm CEST#6
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TanDub wrote on 11.03.2020 at 12:43 pm: Unbelievable! First of all very unfriendly support! After my win I verified myself to withdraw my win of 200€ first waited 5 days then suddenly account closed and win withheld! Allegedly violated guidelines because it said I have 2 accounts which of course is not true because one is mine and one belongs to my son after repeated back and forth where I sent IDs and and became the increasingly unfriendly and claim despite evidence (because same last name and address same) logically my son is 21 and lives with me! That we are one and the same person and account remains closed, I grab myself in the head and ask me are the still quite right? I asked if they do that more often people rip off and as I have read here YES ... unseriöser bunch ... pure rip-off !!!

With me it's about 25000€ euros !!! Exactly the same game, let Deposit but net pay out wolle !

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Pima007
Amateur

[solved] Lapalingo cashout denied, account closed

26th Jun. 2020, at 11:22 am CEST#7
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Why don't you read the terms and conditions beforehand? There have already been so many problems. The same applies to bonuses.

Take a look at the terms and conditions

2.2. In order to play with real money on the Website, you must register a Player Account (hereinafter referred to as "Player Account") on the Website and Deposit money into your Player Account. The registration of a Player Account must be done by the Account Holder. You may only have one Account on this Website. If you have more than one account, you must notify us immediately. Also, only one account is allowed for each IP / household. If you open more than one account, all wins on either account will be forfeited and all accounts may be closed. We reserve the right to take further action if necessary. If we leave your first account open, initial deposits remaining as credits in other accounts (the "duplicate account") may be added to your first account. If we determine that more than one account is registered to your household, we reserve the right to suspend or close some or all accounts for that household. All transactions made from the duplicate account will be voided.

What is marked green, you could ask the support as a gesture of goodwill. Possibly you get the deposit back. But it says, " If we leave your first account open " so they do not have to.

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Pima007
Amateur

[solved] Lapalingo cashout denied, account closed

26th Jun. 2020, at 11:25 am CEST#8
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Wyoooktz wrote on 20.06.2020 at 12:10
With me it's about 25000€ euros !!! Exactly the same game, let Deposit but net pay out wolle !

The check yes also only with a payout.

Or before the first deposit first verify. Then the double accounts should actually recognize immediately.

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Caro
Expert

[solved] Lapalingo cashout denied, account closed

19th Aug. 2020, at 11:34 am CEST#9
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This is also a "multi-accounting" issue. Player had multiple accounts and he had his payout/wins cancelled. Topic can be closed.

This topic has been closed

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