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Lapalingo: Lapalingo refuses to pay out €10,000 (Page 2)

Topic created on 12th Aug. 2017 | Page: 2 of 4 | Answers: 38 | Views: 15,418
c****7

Lapalingo refuses to pay out €10,000

13th Aug. 2017, at 01:58 pm CEST#10
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To be on the safe side, check your game history manually to see which game turnover you have achieved until you have bet more than 5 € and which games you have played. This information would determine whether you are entitled to the 10K or "only" a goodwill payment. Best you can get the history as XLS file and make =SUM(X1:X?) until the first bet >5€.Then you are on the safe side. Also check which games you have gambled, Table games and certain slots such as Doa, Bloodsuckers, Wishmaster etc. are usually excluded.

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Daniel
Elite

Lapalingo refuses to pay out €10,000

13th Aug. 2017, at 08:22 pm CEST#11
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I have spoken to the manager of Lapalingo. Unfortunately, this is no longer willing to accommodate players due to a case in the past. In this case it was only about a few hundred euros, which was played with the 10€ Nodeposit bonus. We obtained goodwill for the player and Lapalingo paid him half of his winnings. The player agreed at first and then continued to terrorize Lapalingo and even attacked GambleJoe for no reason.

I am really sorry for you that we can not do anything here.

As I understand it, you have violated the bonus conditions. These bullshit conditions (4€ or 5€ Maxbet) has nowadays almost every online casino in its bonus conditions. If you visit Lapalingo and look in the main menu under Bonus, the conditions are also listed.

The English sites Casinomeister or Aksgamblers will most likely reject your complaint and the MGA will most likely not do anything either. However, you should try to file a complaint with the MGA: http://www.mga.org.mt/support/online-gaming-support/

I still think it's good that you filed a complaint here on GambleJoe. Such complaints damage (even if players are actually in the wrong) the reputation of Online Casinos and only in this way can positive changes be brought about in the industry in the long run. Lapalingo is actually a good online casino that pays out quickly and without any problems. But with such Bonuses, many really good casinos ruin their reputation in the long run AND also damage the entire industry.

I would honestly prefer it if online casinos were not allowed to offer any bonuses at all. And if, then only in such a way that players can not technically violate it. The online casino Videoslots sets a very good example here.

These conditions were created to protect casinos against bonus abusers. In practice, however, it often hits players like you who have violated the bonus conditions without malicious intent or out of ignorance.

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MauriceMoe

Lapalingo refuses to pay out €10,000

13th Aug. 2017, at 10:19 pm CEST#12
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Hey Daniel, thanks for your reply.
It may be that I have violated the bonus conditions, but the T&Cs and the corresponding laws regarding the T&Cs apply. One of these laws states that additional terms and conditions are invalid if they are not attached to the T&Cs.
I printed out the T&Cs, took screenshots of them and had the HTML file copied, because in the T&Cs of Lapalingo.com the bonus conditions are part of a passage, but these very conditions are not linked, listed or attached to the T&Cs. To make it short, the bonus conditions are invalid. For this and other reasons, which I will list in a moment, I will sue in German courts if necessary, as they are known for their strict interpretation of the law.
Among the inconsistencies in the T&Cs is the fact that "the T&Cs are the only agreement between Rabbit Entertainment Ltd and the customer (...)". This also invalidates the Bonus terms and conditions, as they are excluded and not part of the agreement.
I will nevertheless go into the bonus conditions, specifically I was accused of having made bets of more than 5€, which according to the bonus conditions is the limit and represents a limitation.
In the terms and conditions it says in this regard: " If wagers mistakenly exceed set limits, the wager will only be accepted up to the allowed amount and the remaining amount will be transferred back to the player."?

So, according to their T&Cs, I could not have violated the bonus terms and conditions at all, which limited my wagers at the time they were in effect.

As you can see, I'm not unprepared and I definitely didn't fall on my head, I saved all relevant details as evidence (the terms and conditions can be changed quickly) and if necessary I will sue the casino in Germany, but I'll wait for the answer from the management first.
You are welcome to hold this entry up to the manager and ask how their bonus conditions are compatible with their terms and conditions. At the same time, I have the message history with the customer service, which even with questions that involve a violation of their bonus conditions, do not clarify that this bet would violate the bonus conditions. And why didn't they say a word about it? So that the can then say that provisions were violated, which in the end are invalid.

I am young, I have staying power, enough time to face a long lawsuit and I can afford it. Ultimately, however, I will come to my right, I keep you up to date

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Daniel
Elite

Lapalingo refuses to pay out €10,000

13th Aug. 2017, at 10:47 pm CEST#13
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You would have to find a lawyer for international or European law, because you would have to sue in Malta. Malta is an EU member state and in 2 hours you would be there by plane if necessary.

Try it through the MGA for now though. I personally would find it exciting if you would really follow through / try with the lawsuit. And I ask to keep us up to date.

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MauriceMoe

Lapalingo refuses to pay out €10,000

13th Aug. 2017, at 11:07 pm CEST#14
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Also not entirely correct, consumers have the option of taking legal action in their home country against a company that is based within the EU.
The only decisive factor here is whether the company aligns its service to the respective country and/or offers its services there.
At Lapalingo you can register and verify yourself as a German player, the site is available in German and the customer service speaks German, accordingly you can sue as a consumer in Germany

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Anonym

Lapalingo refuses to pay out €10,000

13th Aug. 2017, at 11:09 pm CEST#15
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And nevertheless, I don't mean that in a bad way, why do only a few people always read through the bonus conditions? Especially when it comes to such high sums... Even if he has now initiated everything right, that's a lot of trouble that you could have saved.

And still I keep my fingers crossed that it works...

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Stromberg
Legend

Lapalingo refuses to pay out €10,000

14th Aug. 2017, at 08:47 pm CEST#16
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Just for interest: wasn't it always the case that you can't file a lawsuit in Germany against a casino that doesn't have a German (Schleswig-Holatein) license, since the use is not really legal? Or has something changed there?
Was always of the opinion that you can not hope for help from the state if you do not use in Germany licensed Glücksspielangbote...
but it's been a while since I've dealt with it.
Either way, good luck to you Maurice

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Daniel
Elite

Lapalingo refuses to pay out €10,000

14th Aug. 2017, at 10:39 pm CEST#17
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Stromberg wrote on 14.08.2017 at 20:47: Just for interest: was it not in principle always so that you can not sue in Germany against a casino that has no German ( Schleswig-Holatein )license, because the use is not really legal? Or has something changed there?
Was always of the opinion that you can not hope for help from the state if you do not use in Germany licensed Glücksspielangbote...
but it's been a while since I've dealt with it.
Either way, good luck to you Maurice

In principle it doesn't matter if you have a SH license or not - unless you happen to be from SH and the casino has a license there. If you are not from SH, then you always play on the secondary license which is usually in Malta.

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Andrew789
Experienced

Lapalingo refuses to pay out €10,000

14th Aug. 2017, at 11:28 pm CEST#18
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Anonym

Lapalingo refuses to pay out €10,000

9th May. 2019, at 04:12 am CEST#19
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Sorry that I post it here!

Wunderino Casino is criminal!
Refusal of a payout of 200, - !

Closed my account!

Here I delete myself now too.

Good luck anyway.....F.D.

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