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Lapalingo: Lapalingo refuses payout

Topic created on 21st Dec. 2018 | Page: 1 of 3 | Answers: 23 | Views: 5,105
Casinorbert

Lapalingo refuses payout

21st Dec. 2018, at 03:28 pm CET#1
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Good day to you all.

Full facts
I deposited 10€ with Paysafecard on Wednesday without claiming any bonus. Then I went to the slot of my choice where I had 250€ in my account after about 700 rounds and an average bet of 1€ per spin. Cool I thought and went to cash out via Paypal. (All documents are verified). When I saw 3 hours later in my casino account at bookings that the withdrawal was canceled told me I had to convert the 10 € once, but this had not happened!

Ok... I never heard of it, and also in the AGB`s is nothing. In the account is nothing and is also not apparent there how much I have allegedly converted. The support would not be to reach and I could complain yes on/in Malta. Then they pushed me away. Today the same conversation with the chat. A mail to the support went out but no one is answering. How should I proceed now? If there is this regulation really why it appears nowhere and can it really be that I have not converted the 10 € once ?

Greetings

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Falko
Icon

Lapalingo refuses payout

21st Dec. 2018, at 03:39 pm CET#2
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Yes, you have to play through the deposited money at least 1 time is a standard rule in almost every online casino, before you can request a withdrawal. This requirement you have easily met, if you have turned about 700 rounds at the slot. So I see no violation here.

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Casinorbert

Lapalingo refuses payout

21st Dec. 2018, at 03:50 pm CET#3
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Falko wrote on 21.12.2018 at 15:39: Yes you have to play through the deposited money at least 1 time is a standard rule in almost every online casino, before you can request a withdrawal. This requirement you have yet easily fulfilled, if you have turned about 700 rounds at the slot. So I see no violation here.

Ok, I did not know that. At another casino this was not the case. I have converted the 10er...100pro

When I say that you can check my game report, the chat makes on stubborn and says that is not true
Also the alleged turnover I have made they do not want to tell me. As I said, support does not respond although I have sent a ticket via the website and via my mail account. Since one feels nevertheless somehow fooled.
Sry what a juice store

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Anonym

Lapalingo refuses payout

21st Dec. 2018, at 04:13 pm CET#4
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Casinorbert wrote on 12/21/2018 at 3:50 pm

Ok I didn't know that. It was not the case at another casino. I wagered the 10...100pro

When I say that you can check my game report, the chat makes on stubborn and says that is not true
Also the alleged turnover I have made they do not want to tell me. As I said, support does not respond although I have sent a ticket via the website and via my mail account. Since one feels nevertheless somehow fooled.
Sry what a Saftladen

Possl it is also at PayPal. A payout at PayPal will probably no longer give this year and from New Year's Day, the service is discontinued.

The Deposit amount you usually always have to wager, due to money laundering. Actually, it should be no problem that you can pay out your money

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Casinorbert

Lapalingo refuses payout

21st Dec. 2018, at 04:19 pm CET#5
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The PayPal account is verified. I can not imagine. I have made an extra Deposit with PP. I find that a little cheeky... also because no one responds and the chat have no plan. One insists that I have not converted the 10er. That is a joke.
What can I do now... probably nothing
I mean I'm in the right but they don't want to prove me wrong.
Have a nice evening ... I'm going to throw up.

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Falko
Icon

Lapalingo refuses payout

21st Dec. 2018, at 04:28 pm CET#6
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Is there no game history at Lapalingo, where you can see exactly what the player has bet? You can copy that and that is the proof.

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upola
Legend

Lapalingo refuses payout

21st Dec. 2018, at 04:30 pm CET#7
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Then just convert the 10€ and see what happens.


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Anonym

Lapalingo refuses payout

21st Dec. 2018, at 04:41 pm CET#8
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Just be patient. A payout usually takes 1-2 business days. Whether the problem is solved today or on Boxing Day does not matter for the payout time.

As the previous speaker already said, send them your game history.

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Maja80
Amateur

Lapalingo refuses payout

21st Dec. 2018, at 04:58 pm CET#9
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Liked this post: Anonym
Normally if you have deposited with Paysafe you can not withdraw via PayPal but only bank transfer

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Casinorbert

Lapalingo refuses payout

21st Dec. 2018, at 05:59 pm CET#10
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1. The €10 has been wagered
2. There is a tab *game rounds* in the account. However, these are 351 entries on 25 pages 😫 Support does not want to see that..because no desire...what I know.
3. The 10er via PayPal was a day later.
4. Patience is such a thing... They do not want to pay me the money. Is immediately canceled with the bookings in the account. Chat says: 10er was not implemented

Wrong movie somehow

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