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Lapalingo: Lapalingo refuses payout (Page 3)

Topic created on 17th Nov. 2018 | Page: 3 of 4 | Answers: 34 | Views: 7,073
fros7byte
Rookie

Lapalingo refuses payout

20th Nov. 2018, at 12:21 am CET#21
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"Lucky Streak" from Endorphina. I could not see what bet I was playing on. It was only possible to display a very confusing coin value. In this case it was "200" if I remember correctly. After this spin I reduced the coin value at bet to "40" = 4€ bet.

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fros7byte
Rookie

Lapalingo refuses payout

20th Nov. 2018, at 12:39 am CET#22
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CT24 says I can only hope for goodwill and should kindly contact Lapalingo with the Excel spreadsheet. Because I have already ensured with my one 20€ spin that the win can be canceled for me. Quote from yesterday in the stream to other viewers "one or a few spins on wrong bet are no problem".
That's all he can do for me. Was so clear. I know in his position he could "straighten out" this issue pretty quickly.

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Latino
Experienced

Lapalingo refuses payout

20th Nov. 2018, at 12:55 am CET#23
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Quote from yesterday in the stream to other viewers "one or a few spins on wrong bet are no problem"

I'm curious, at the moment it looks like it's obviously a problem.



Was so clear. I know that he could "straighten out" this matter pretty quickly in his position.

No he can not, because he has nothing to do with it. I would write in your place when you turn with the table to Lapalingo also this quote with it.

I cross both fingers for it...

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fros7byte
Rookie

Lapalingo refuses payout

20th Nov. 2018, at 01:13 am CET#24
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At least he had a response faster than the actual customer - in this case me. And that is already strange.
The table was sent. I really asked for the payment in the friendliest way possible.

If the win is still not paid out to me..., then I do not know what to say in anger. Over two years a lucrative player on the hook and now a win is canceled by the casino....WAY NOTHING. I do not know if you care so much about the image and why you have to scare away a loyal player in the worst way.

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Azura
Rookie

Lapalingo refuses payout

20th Nov. 2018, at 10:11 am CET#25
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The effort is in vain, you won't get a cent

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Latino
Experienced

Lapalingo refuses payout

20th Nov. 2018, at 10:35 am CET#26
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The effort is in vain, you won't get a cent.

Well, with such a sum I would make this effort - even with low chances of success.

Maybe sarah-at-lapalingo will comment again, since you are in the forum

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upola
Legend

Lapalingo refuses payout

20th Nov. 2018, at 10:44 am CET#27
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@fros7biyte

Send sarah-at-Lapalingo a PN.

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fros7byte
Rookie

Lapalingo refuses payout

20th Nov. 2018, at 07:47 pm CET#28
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thanks for the tip. i will try it and send sarah a pn.

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fros7byte
Rookie

Lapalingo refuses payout

22nd Nov. 2018, at 07:55 pm CET#29
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so...no one has responded. i have not received a reply from Lapalingo to any of my 3 e-mails. and also the colleague here in the forum has unfortunately not responded.

and that is for me the absolute worst. a win is canceled and then you are COMPLETELY ignored. i have really never seen anything like this. unbelievable and unbelievably unprofessional.

i can only say one more thing: i'm glad that i didn't hit anything big on the higher stakes afterwards. it would have been unimaginable if there had still been a zero behind the win. no reputable casino would have behaved like this and even though i have active proof that i behaved according to the rules, they ignore any attempt to contact me without batting an eye.

this is the nightmare of every player...you can't get your winnings. this has never happened to me before and i never even considered that something like this could happen at Lapalingo.
but not for nothing there are tens of pitfalls and conditions and maxbet and maxcashout Bonuses etc...

i will take this as a painful experience and stay away from this unserious casino forever, which i can and will only advise every player to do.

tomorrow i will have my account there blocked/deleted and demand the destruction of my documents.

you can only shake your head that some public person gets a 500% permanent bonus without maxbet with 1x wager for advertising purposes, which resembles a pure money printing machine and a normal player is canceled his won because he is supposed to have violated any bonus conditions with a misclick "MUCH".

thanks for your answers and try to help me.

have a nice evening

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luka15
Visitor

Lapalingo refuses payout

22nd Nov. 2018, at 08:19 pm CET#30
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3 weeks ago I won on the game Ark Mystery 400 euros, it was still missing 10 bonus that I had to convert, Then suddenly my account was at 0 .
When I called Live Support at Lapalingo

asked what happened, they simply said I had deleted the bonus and then became just snotty cheeky, why I would even ask in the chat because I know I have deleted the bonus, I've done nothing about it over 2 years customer at Lapa, and so you are treated well should the money elsewhere ...... scumbag

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