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Lapalingo: Lapalingo does not pay out wagered bonus money

Topic created on 30th Jan. 2020 | Page: 1 of 1 | Answers: 6 | Views: 1,491
Gambler6497
Hello, the following case :

I deposited money with a bonus code. This bonus I have completely converted and then about 9500 euros in real money. This I wanted to pay out afterwards of course. This withdrawal was then canceled and I was told that the maximum payout for this bonus is 1500 euros. Likewise, with of these 9500 euros on my Lapalingo account just under 8000 euros were deducted. So, now my problem : I have extra searched for bonus conditions for this Bonus Code - in vain. The Live Chat could not help me either. When I asked for the alleged bonus conditions for this bonus, I was told that they were already deleted and no longer available. My biggest problem here, however, is that Lapalingo explicitly writes on their page: "https://www.lapalingo.com/de/casino-bonus" that there is no maximum withdrawal limit for deposits with a bonus code and that once you have fulfilled the bonus conditions, you can convert your bonus into real money and withdraw it.

Since there is a lot of money involved here, I hope I can find some help

Greetings

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upola
Legend
The question has just been asked before.
In the conditions under the offer stet that the max.cashout 1500 euros is.
And only these conditions count for this bonus offer

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upola
Legend
Here is the question before.

https://www.gamblejoe.com/forum/online-casinos/bonus-angebote/bonusbedingungen-136757//#p136725

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upola
Legend
That's what the mail says.



Terms of Use: The 500% bonus is valid exclusively on January 29, 2020 from 00:01 to 23:59. To participate in this promotion, a minimum of €10 real money must be deposited. The Deposit offer includes 500% up to €1,000 bonus reward for a single deposit. In order to claim this bonus, the bonus must be claimed before making a deposit using the bonus symbol with the code WACKYWEDNESDAY2020. The bonus can be activated with a €10 minimum deposit and is subject to a 50x wagering requirement. The maximum real money winnings from this offer is €1,500. This bonus can be claimed only once. Players from Finland cannot claim this bonus. This bonus cannot be combined with any other bonus offers. Lapalingo reserves the right not to pay out a prize if the win is due to obvious errors, incorrectness or technical errors (including incorrect game payouts) caused by a computer or human error related to any of the participating games. lapalingo also reserves the right not to pay a prize if, in our opinion, the win is the result of fraud or collusion with other players. lapalingo reserves the right to exclude players from the campaign at any time at its sole discretion. lapalingo reserves the right to disqualify players or close the player account if evidence of abuse or fraud is found. In the event of a dispute, lapalingo's decision shall be considered complete and final. lapalingo reserves the right to change the Terms and Conditions at any time. In all other respects, lapalingo's Terms and Conditions shall apply. For the full Terms of Use, please click HERE.











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Gambler6497
I did not get the code by mail, but activated it via "Bonus". There was nothing about bonus conditions. But then why Lapalingo officially advertises on their site that there is no withdrawal limit on bonus codes ? Can not be considered misleading advertising?

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upola
Legend
I can not tell you that.
I also do not know if you could read the conditions when you activate the bonus.

But it is now times as it is.Freu you about them 1500 euros, because more you do not get.

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MarcT22186
Expert
Gambler6497 wrote on 30.01.2020 at 18:15: I did not get the code by mail, but activated via "Bonus". There was nothing there about bonus conditions. But then why does Lapalingo officially advertise on their site that there is no payout limit on bonus codes ? Can this not be considered misleading advertising?

You will have the code from somewhere!? There should also be bonus conditions listed.
If you got the here from the board or any Affiliate and there are none listed, that is your own Risk

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