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Lapalingo: Lapalingo does not pay out and deletes win from player account

Topic created on 18th Dec. 2018 | Page: 1 of 1 | Answers: 7 | Views: 2,656
Samjoe1

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 10:43 am CET#1
0 Likes

Nobody has liked this post so far
Hello...a few days ago I won just under 200 € in Lapalingo Casino. Of this I let me pay out 150 € ( money was yesterday on the account ). From the remaining win on the player account was still available, I played on and won again ca.200 €. In total, there were about 240 € on my player account yesterday. Yesterday I requested a payout of 180 €. In the early evening I received an email from the support, in which it was said that the payout would be canceled, because the max. payout amount would be 100 € if the wins were achieved by bonus
However, the win did not result from a bonus, which I also expressed to the support. The support has not responded since then. The crowning glory of the whole thing is that 228 € were simply deleted from my account.
Now my question...What can I do against this casino ??? This is fraud, theft and slander. I cannot and will not accept this
I am a single mother of two children, must constantly look, that we come over the month and had therefore been very happy about the win. Christmas is just around the corner. From the win I wanted to fulfill my children a long-awaited wish and was already looking forward to being able to fulfill you and to see your faces, about the joy of it.
That I can not do this now, makes me infinitely sad and angry.
I really hope that someone can help me in this matter.
Maybe the employees of GambleJoe can help me in this case
I would be grateful for any help.

This post has been translated automatically

Anonym

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 11:13 am CET#2
2 Likes

Liked this post: Anonym, Avatar von snopsim snopsim
Samjoe1 wrote on 18/12/2018 at 10:43: Hello...a few days ago I won just under € 200 in Lapalingo Casino. Of this I had 150 € paid out ( money was yesterday on the account ). From the remaining win that was still available on the player account, I played on and won again ca.200 €. In total, there were about 240 € on my player account yesterday. Yesterday I requested a payout of 180 €. In the early evening I received an email from the support, in which it was said that the payout would be canceled, because the max. payout amount would be 100 € if the wins were achieved by bonus
However, the win did not result from a bonus, which I also expressed to the support. The support has not responded since then. The crowning glory of the whole thing is that 228 € were simply deleted from my account.
Now my question...What can I do against this casino ??? This is fraud, theft and slander. I cannot and will not accept this
I am a single mother of two children, must constantly look, that we come over the month and had therefore been very happy about the win. Christmas is just around the corner. From the win I wanted to fulfill my children a long-awaited wish and was already looking forward to being able to fulfill you and to see your faces, about the joy of it.
That I can not do this now, makes me infinitely sad and angry.
I really hope that someone can help me in this matter.
Maybe the employees of GambleJoe can help me in this case
I would be grateful for any help.

So you are a single mother with little money and you still play? Ok...

What did you Deposit and have you ever claimed freespins or bonus? Believe that Gamblejoe is no longer so strong in contact with Lapalingo, would there rather times at Askgambler open a complaint and write the MGA if you are in the right

This post has been translated automatically

Anonym

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 11:14 am CET#3
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Nobody has liked this post so far
First of all, congratulations on the win, at least you were able to pay out something and with that you will surely be able to make the children happy.

The maximum payout amount of 100€ is only available if you have used the Advent calendar. You may have opened the calendar in the meantime, even though you had real money in your account

This post has been translated automatically

S****8

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 11:34 am CET#4
1 Like

Liked this post: Avatar von snopsim snopsim
Unbelievable !

Single mother and must look how to make ends meet ?
Since I lack any understanding!

Since I would have let me pay out the 200 completely!

And against this casino you can do nothing ...

Hope for goodwill because you must have violated any terms and conditions ...because the first payout worked

This post has been translated automatically

Julian
Elite

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 11:48 am CET#5
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Nobody has liked this post so far
Hello Samjoe1 and welcome to the forum,

As the user "Ankor" has already explained above, we are no longer in contact with Lapalingo and therefore have no contact person or anything else and unfortunately cannot help you in this case.

In a case where you would have used a bonus or but also from any action (Advent calendar, free spins or otherwise), the situation would have been self-explanatory.
If it is not so the case then I would advise you on Lapalingo from your account to create a screenshot of your bookings
(-> My profile -> My account overview -> Bookings)

There your Deposit is listed and also there is an overview where all your bonus amounts are listed.

If it is true that both your funds and your transactions have "disappeared" from your player account then you would also have the possibility to get a proof of your deposit via your payment Provider, for example if you used PayPal you can also track your transaction there and create a screenshot.

Then you should proceed as follows:

1. Send another email to "support@lapalingo.com" with your request or via the link from this thread here and attach the screenshot of your transactions.
2. You complain to the MGA using the following form: https://www.mga.org.mt/support/online-gaming-support/

Here you should describe your case again in English (simple school English which is somewhat understandable is sufficient) and also attach the screenshot of the overview.

This post has been translated automatically

T0uchTheSky
Elite

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 12:20 pm CET#6
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Probably she has played with this 10 euro NoDeposit Bonus, there is but limited to 100 euro payout. That she could pay out 150 euros with the 1st payout, she has vllt only had luck

With 150 euros you can buy something nice for your children, so be happy about it and Merry Christmas.

This post has been translated automatically

Nickii45
Expert

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 03:36 pm CET#7
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Nobody has liked this post so far
why do you all shoot because she is a single mother if it remains within the framework why not would not like to know how many fathers here the whole maintenance for his child or children gambled away there it is silent >:O sorry had to be said times she has now paid no thousands

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Gratler
Amateur

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 04:15 pm CET#8
0 Likes

Nobody has liked this post so far
Hm, at Lapalingo it is so that you have to explicitly press the button "Convert bonus to real money" in the profile after converting a bonus and then all wins over 100€ are automatically deleted. Either you have accepted a bonus (Advemtskalender or similar) after your first withdrawal or there is something really wrong. Hope for you that this will be clarified
If you did everything right you will get your money, Lapalingo may not be very accommodating but definitely reputable and not a scam casino

Greetings

This post has been translated automatically

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