Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Lapalingo: Lapalingo does not pay out and deletes win from player account

Topic created on 18th Dec. 2018 | Page: 1 of 1 | Answers: 7 | Views: 2,606
Samjoe1

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 10:43 am CET#1
0 Likes

Nobody has liked this post so far
Hello...a few days ago I won just under 200 € in Lapalingo Casino. Of this I let me pay out 150 € ( money was yesterday on the account ). From the remaining win on the player account was still available, I played on and won again ca.200 €. In total, there were about 240 € on my player account yesterday. Yesterday I requested a payout of 180 €. In the early evening I received an email from the support, in which it was said that the payout would be canceled, because the max. payout amount would be 100 € if the wins were achieved by bonus
However, the win did not result from a bonus, which I also expressed to the support. The support has not responded since then. The crowning glory of the whole thing is that 228 € were simply deleted from my account.
Now my question...What can I do against this casino ??? This is fraud, theft and slander. I cannot and will not accept this
I am a single mother of two children, must constantly look, that we come over the month and had therefore been very happy about the win. Christmas is just around the corner. From the win I wanted to fulfill my children a long-awaited wish and was already looking forward to being able to fulfill you and to see your faces, about the joy of it.
That I can not do this now, makes me infinitely sad and angry.
I really hope that someone can help me in this matter.
Maybe the employees of GambleJoe can help me in this case
I would be grateful for any help.

This post has been translated automatically

Anonym

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 11:13 am CET#2
2 Likes

Liked this post: Anonym, Avatar von snopsim snopsim
Samjoe1 wrote on 18/12/2018 at 10:43: Hello...a few days ago I won just under € 200 in Lapalingo Casino. Of this I had 150 € paid out ( money was yesterday on the account ). From the remaining win that was still available on the player account, I played on and won again ca.200 €. In total, there were about 240 € on my player account yesterday. Yesterday I requested a payout of 180 €. In the early evening I received an email from the support, in which it was said that the payout would be canceled, because the max. payout amount would be 100 € if the wins were achieved by bonus
However, the win did not result from a bonus, which I also expressed to the support. The support has not responded since then. The crowning glory of the whole thing is that 228 € were simply deleted from my account.
Now my question...What can I do against this casino ??? This is fraud, theft and slander. I cannot and will not accept this
I am a single mother of two children, must constantly look, that we come over the month and had therefore been very happy about the win. Christmas is just around the corner. From the win I wanted to fulfill my children a long-awaited wish and was already looking forward to being able to fulfill you and to see your faces, about the joy of it.
That I can not do this now, makes me infinitely sad and angry.
I really hope that someone can help me in this matter.
Maybe the employees of GambleJoe can help me in this case
I would be grateful for any help.

So you are a single mother with little money and you still play? Ok...

What did you Deposit and have you ever claimed freespins or bonus? Believe that Gamblejoe is no longer so strong in contact with Lapalingo, would there rather times at Askgambler open a complaint and write the MGA if you are in the right

This post has been translated automatically

Anonym

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 11:14 am CET#3
0 Likes

Nobody has liked this post so far
First of all, congratulations on the win, at least you were able to pay out something and with that you will surely be able to make the children happy.

The maximum payout amount of 100€ is only available if you have used the Advent calendar. You may have opened the calendar in the meantime, even though you had real money in your account

This post has been translated automatically

S****8

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 11:34 am CET#4
1 Like

Liked this post: Avatar von snopsim snopsim
Unbelievable !

Single mother and must look how to make ends meet ?
Since I lack any understanding!

Since I would have let me pay out the 200 completely!

And against this casino you can do nothing ...

Hope for goodwill because you must have violated any terms and conditions ...because the first payout worked

This post has been translated automatically

Julian
Elite

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 11:48 am CET#5
0 Likes

Nobody has liked this post so far
Hello Samjoe1 and welcome to the forum,

As the user "Ankor" has already explained above, we are no longer in contact with Lapalingo and therefore have no contact person or anything else and unfortunately cannot help you in this case.

In a case where you would have used a bonus or but also from any action (Advent calendar, free spins or otherwise), the situation would have been self-explanatory.
If it is not so the case then I would advise you on Lapalingo from your account to create a screenshot of your bookings
(-> My profile -> My account overview -> Bookings)

There your Deposit is listed and also there is an overview where all your bonus amounts are listed.

If it is true that both your funds and your transactions have "disappeared" from your player account then you would also have the possibility to get a proof of your deposit via your payment Provider, for example if you used PayPal you can also track your transaction there and create a screenshot.

Then you should proceed as follows:

1. Send another email to "support@lapalingo.com" with your request or via the link from this thread here and attach the screenshot of your transactions.
2. You complain to the MGA using the following form: https://www.mga.org.mt/support/online-gaming-support/

Here you should describe your case again in English (simple school English which is somewhat understandable is sufficient) and also attach the screenshot of the overview.

This post has been translated automatically

T0uchTheSky
Elite

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 12:20 pm CET#6
0 Likes

Nobody has liked this post so far
Probably she has played with this 10 euro NoDeposit Bonus, there is but limited to 100 euro payout. That she could pay out 150 euros with the 1st payout, she has vllt only had luck

With 150 euros you can buy something nice for your children, so be happy about it and Merry Christmas.

This post has been translated automatically

Nickii45
Expert

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 03:36 pm CET#7
0 Likes

Nobody has liked this post so far
why do you all shoot because she is a single mother if it remains within the framework why not would not like to know how many fathers here the whole maintenance for his child or children gambled away there it is silent >:O sorry had to be said times she has now paid no thousands

This post has been translated automatically

Gratler
Amateur

Lapalingo does not pay out and deletes win from player account

18th Dec. 2018, at 04:15 pm CET#8
0 Likes

Nobody has liked this post so far
Hm, at Lapalingo it is so that you have to explicitly press the button "Convert bonus to real money" in the profile after converting a bonus and then all wins over 100€ are automatically deleted. Either you have accepted a bonus (Advemtskalender or similar) after your first withdrawal or there is something really wrong. Hope for you that this will be clarified
If you did everything right you will get your money, Lapalingo may not be very accommodating but definitely reputable and not a scam casino

Greetings

This post has been translated automatically

Hot Topics22nd Nov. 2024 at 12:42 pm CET

Offline Casinos
0
Casino Games
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1 online
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately