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Lapalingo: Lapalingo does not give out information

Topic created on 20th Dec. 2019 | Page: 1 of 2 | Answers: 11 | Views: 3,504
BePoMEng
Visitor

Lapalingo does not give out information

20th Dec. 2019, at 08:47 am CET#1
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Hello all,

i have banned myself several times for Gambling addiction prevention. But was able to log back in each time due to the time limit.

I wanted to know when exactly I had locked myself with the reason for the lock. Lapalingo refuses to give out the information and points to a chat with the support....

I had read in the Player protection document of the MGA, that every member is obliged to collect the information and to give it out on demand....

Any experience with this?

Greetings

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MarcT22186
Expert

Lapalingo does not give out information

20th Dec. 2019, at 08:52 am CET#2
1 Like

Liked this post: Avatar von Reskim Reskim
BePoMEng wrote on 12/20/2019 08:47: Hello everyone,

i have blocked myself several times due to Gambling addiction prevention. But was able to log back in each time due to the time limit.

I wanted to know when exactly I had locked myself with the reason for the lock. Lapalingo refuses to give out the information and points to a chat with the support....

I had read in the Player protection document of the MGA, that every member is obliged to collect the information and to give it out on demand....

Any experience with this?

Greetings

Just hit them with GDPR and they will jump faster than they can say "no"

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LapalingoCasino
Visitor

Lapalingo does not give out information

20th Dec. 2019, at 10:09 am CET#3
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Hello BePoMEng,

Please send us your Lapalingo account information via Communicator so that we can answer your question as soon as possible.

with kind regards,

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BePoMEng
Visitor

Lapalingo does not give out information

4th Jan. 2020, at 05:45 pm CET#4
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Still no reaction at all. Neither here in the forum nor by email......

Really not recommended. I will now have to go through the licensor.

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mk5jas
Amateur

Lapalingo does not give out information

4th Jan. 2020, at 07:03 pm CET#5
1 Like

Liked this post: Avatar von skyro skyro
And what's the point of all this? Am I the only one who doesn't understand why this is important?

Actually, a casino should permanently block anyone who blocks himself, because without having a gambling problem, it is quite relaxed possible to simply no longer visit the casino 🤔

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BePoMEng
Visitor

Lapalingo does not give out information

11th Jan. 2020, at 11:49 pm CET#6
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mk5jas wrote on 04.01.2020 at 19:03: And what's the point? Am I the only one who doesn't understand why this is important?

Actually, a casino would have to permanently block anyone who blocks himself, because without having a gambling problem it is quite relaxed possible to simply stop visiting the casino 🤔

I will explain everything in detail tomorrow

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skyro
Experienced

Lapalingo does not give out information

12th Jan. 2020, at 02:41 am CET#7
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you want to know when you locked yourself??? Obviously wanted to limit yourself or stop gambling there. I do not understand your problem with the best will in the world..
don't you remember when you did that? Why did you do that? As no Tip: there are other OC's than Lapalingo

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BePoMEng
Visitor

Lapalingo does not give out information

12th Jan. 2020, at 07:32 pm CET#8
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I have been blocked everywhere.

At Lapalingo I have locked myself out 7 times, each time giving the reason of gambling addiction.

I have all the information together. I have also given the MGA the hint that Lapalingo clearly allows gambling addicts to continue playing even though the Gambling addiction is known.

At Lapalingo I was also only completely blocked after I wrote to the live chat.

Now lapalingo wants to explain to me that they did not know about my gambling addiction, even though I have been locked out 7 times exactly because of it....

An addiction is unfortunately so knitted that you always return to where you know that works there, have thereby lost over 10k€.

I have read through the MGA license terms on the subject of Responsible gaming there is described that the licensees must track something like that, even with software.

So lapalingo now wants to explain to me that a player who locks himself out 7x because of gambling addiction can not be a potential gambling addict?

Lapalingo calls its own lockout a cool down period.... Convenient not to get rid of gambling addicts but to lure them back to the casino after a certain time...

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Mammon
Amateur

Lapalingo does not give out information

12th Jan. 2020, at 11:06 pm CET#9
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BePoMEng wrote on 12/01/2020 at 19:32: I have been blocked everywhere.

At Lapalingo I have locked myself out 7x each time giving the reason regarding gambling addiction.

I have all the information together. I have also given the MGA the hint that Lapalingo clearly allows gambling addicts to continue playing even though the Gambling addiction is known.

At Lapalingo I was also only completely blocked after I wrote to the live chat.

Now lapalingo wants to explain to me that they did not know about my gambling addiction, even though I have been locked out 7 times exactly because of it....

An addiction is unfortunately so knitted that you always return to where you know that works there, have thereby lost over 10k€.

I have read through the MGA license terms on the subject of Responsible gaming there is described that the licensees must track something like that, even with software.

So lapalingo now wants to explain to me that a player who locks himself out 7 times because of gambling addiction can not be a potential gambling addict?

Lapalingo calls its own lockout a cool down period.... Practical not to get rid of gambling addicts but to lure them back to the casino after a certain time...

Oh, so you want your money back from Lapalingo, because you should not have played there, right? Because you have blocked yourself there.

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MarcT22186
Expert

Lapalingo does not give out information

13th Jan. 2020, at 07:36 am CET#10
0 Likes

Nobody has liked this post so far
BePoMEng wrote on 12/01/2020 at 19:32: I have been blocked everywhere.

At Lapalingo I have locked myself out 7x each time giving the reason regarding gambling addiction.

I have all the information together. I have also given the MGA the hint that Lapalingo clearly allows gambling addicts to continue playing even though the Gambling addiction is known.

At Lapalingo I was also only completely blocked after I wrote to the live chat.

Now lapalingo wants to explain to me that they did not know about my gambling addiction, even though I have been locked out 7 times exactly because of it....

An addiction is unfortunately so knitted that you always return to where you know that works there, have thereby lost over 10k€.

I have read through the MGA license terms on the subject of Responsible gaming there is described that the licensees must track something like that, even with software.

So lapalingo now wants to explain to me that a player who locks himself out 7 times because of gambling addiction can not be a potential gambling addict?

Lapalingo calls its own lockout a cool down period.... Practical not to get rid of gambling addicts but to lure them back to the casino after a certain time...

Lapalingo is also the last crap! That they have at all ne mga license is nen joke
It is indeed large the note permanent lock only via contact, but that's a joke. Responsible Gaming is there 0 available.

Imo sites like lapalingo should not actually be promoted!

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