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Lapalingo: Lapalingo denies withdrawal to the deposit method used and rejects German ID card

Topic created on 08th Dec. 2020 | Page: 1 of 2 | Answers: 12 | Views: 2,506
Momorial
Visitor

Lapalingo denies withdrawal to the deposit method used and rejects German ID...

8th Dec. 2020, at 08:28 pm CET#1
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Preliminary
I am a constructive person, have tried very hard to clarify the issue with Lapalingo in the chat.

I have filmed the chats via screen recorder, because it is incredible.

My passport was confirmed, my well readable ID card as not readable flatly rejected.

The N26 credit card used for Deposit was confirmed in 1 document, but is still requested. If I put it online again, it is deleted. Fortunately on the video recording on it.

Suddenly the Verification of an old ecoPayz card is requested... they could have also promoted that I sign contracts with unknown banks, so nonsensical it is. The deposit method was N26 and the withdrawal was requested according to the selection option on N26.

But I am helpful and provided the screen that the old EcoOayz was confirmed in May 2019 and in the meantime is blocked and may not be used.

I now have chat records in which on EcoOayz necessary pressure was exerted on me and under the pretext that one would allegedly need the readable ID despite confirmed passport still 19x so as with all checked documents, evil bullying is carried out with the customer.

Captured in 6 chat video recordings.
With a withdrawal request of my property iHv 4.500€

Of course, this is clearly unseriös.
And be it only the lack of quality control of the support, such power abuse must never take place

Obviously there are no managers, no controlling.

If desired, I will make all video recordings available for free evaluation.

This post has been translated automatically

observer
Amateur

Lapalingo denies withdrawal to the deposit method used and rejects German ID...

8th Dec. 2020, at 11:16 pm CET#2
2 Likes

Liked this post: Avatar von krabbe666 krabbe666, Avatar von s00pernanny s00pernanny
After the many Post's and complaints of quite a few users here from this forum Lapalingo & co. belongs at least on the Greylist! I do not understand how you can still advertise such a casino on the part of GJ! Is incomprehensible to me.

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n****4

Lapalingo denies withdrawal to the deposit method used and rejects German ID...

8th Dec. 2020, at 11:20 pm CET#3
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observer wrote on 08.12.2020 at 23:16 clock: After the many Post's and complaints of quite a few users here from this forum Lapalingo & co. belongs at least on the Greylist! I do not understand how you can still advertise such a casino on the part of GJ! Is incomprehensible to me.

Yes I'm also waiting for my money and I've been a loyal customer for me a single disappointment to be so cross

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observer
Amateur

Lapalingo denies withdrawal to the deposit method used and rejects German ID...

8th Dec. 2020, at 11:23 pm CET#4
1 Like

Liked this post: n****4
Have you asked for help from those responsible here? Because with you it's been dragging on for a while and nothing happens, right?

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Kleinkariert
Expert

Lapalingo denies withdrawal to the deposit method used and rejects German ID...

9th Dec. 2020, at 12:42 am CET#5
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Oh dear,

so stay calm for the time being. Send all documents legibly and don't play anymore. At the same time I recommend you to contact Sabine or Caro here, via Communicator. Don't send your private data to anyone except the GJ team.

They will inquire about the situation if you ask nicely. If that doesn't help, there is an arbitration board and the MGA. These are all lengthy processes that I hope you won't need.

This post has been translated automatically

n****4

Lapalingo denies withdrawal to the deposit method used and rejects German ID...

9th Dec. 2020, at 10:34 am CET#6
0 Likes

Nobody has liked this post so far
Kleinkariert wrote on 09/12/2020 at 00:42: Oh dear,

so first of all stay calm. Send all documents legibly to them and don't play at all. At the same time I recommend you to contact Sabine or Caro here, via Communicator. Don't send your private data to anyone except the GJ team.

They will inquire about the situation if you ask nicely. If that doesn't help, there is an arbitration board and the MGA. These are all lengthy processes that I hope you won't need.

Still, I think it's a shame when you've been a customer for years to be treated this way. Was previously always satisfied with Lapalingo now I am only disappointed!

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Senad_V
Rookie

Lapalingo denies withdrawal to the deposit method used and rejects German ID...

9th Dec. 2020, at 11:36 am CET#7
0 Likes

Nobody has liked this post so far
Momorial wrote on 08.12.2020 at 20:28: Preliminary
I am a constructive person, have tried very hard to clarify the issue with Lapalingo in the chat.

I filmed the chats via screen recorder because it is unbelievable.

My passport was confirmed, my well readable ID card was flatly rejected as unreadable.

The N26 credit card used for Deposit was confirmed in 1 document, but is still requested. If I put it online again, it is deleted. Fortunately on the video recording on it.

Suddenly the Verification of an old ecoPayz card is requested... they could have also promoted that I sign contracts with unknown banks, so nonsensical it is. The deposit method was N26 and the withdrawal was requested according to the selection option on N26.

But I am helpful and provided the screen that the old EcoOayz was confirmed in May 2019 and in the meantime is blocked and may not be used.

I now have chat records in which on EcoOayz necessary pressure was exerted on me and under the pretext that one would allegedly need the readable ID despite confirmed passport still 19x so as with all checked documents, evil bullying is carried out with the customer.

Captured in 6 chat video recordings.
With a withdrawal request of my property iHv 4.500€

Of course, this is clearly unseriös.
And be it only the lack of quality control of the support, such power abuse must never take place

Obviously there are no managers, no controlling.

If desired, I will make all video recordings available for free evaluation.

Hello everyone first of all I myself am since 2019 in lapalingo and so far have already paid out over 28,000euro I had a single time so a similar problem and indeed I have 6.000€ and won each 2 times divided paid out in 2 different accounts but they have booked back for money laundering ie the money must be on the account from which you have deposited the same I had with another oc that's not bad just book to the right account and all is well the verification procedure can take a long time that's clear of course that sucks I personally never had problems there and that with the amounts I pay out.. this statement that the grey list is simply outrageous reputation damage high 10 lapalingo is a good casino regarding the uploading of your documents try it but just about a pc because with the cell phone spins the now and then

This post has been translated automatically

Momorial
Visitor

Lapalingo denies withdrawal to the deposit method used and rejects German ID...

10th Dec. 2020, at 09:32 am CET#8
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Update:
Lapalingo Verified now for 2 weeks - a common process of many institutions that takes on average 10 min to 1 day

Lapalingo focuses entirely on the Verification of non-used, non-money origin payment means according to the Money Laundering Act: i.e.=
Old destroyed cards you have to prove as a customer. You had them verified as the used them? Fine, but if they do not use them, no longer have and write 5x and prove that the card no longer exists for 1 year, the flat rate every day to provide the copy of the card 😉😂

You need to procure a screenshot to the Old account. So they think well ....

How many times they got a new card or changed the bank? Exactly 😉

Essentially, my customer account (despite confirmed verification of the Deposit method used and person, place of residence) was blocked yesterday.

As a thank you because I spend expensive time every day to obtain old documents to non-origin funds. An interesting interpretation of the money laundering law.

Fact: It's about only 4500 euros to be paid to the actual origin account. 2 weeks for verification 1 customer.

How that is then with high wins? Who knows.

If we multiply the cost of poor organization / information procedures, Lapalingo loses money and customers every day.
Now that today the destroyed card was requested by the next employee, he also again did not read the process. Costs all money.

Make yourselves a picture

This post has been translated automatically

Momorial
Visitor

Lapalingo denies withdrawal to the deposit method used and rejects German ID...

10th Dec. 2020, at 09:57 am CET#9
0 Likes

Nobody has liked this post so far
Update 2 on the withdrawal request: O2 closed its banking service
Lapalingo does not seem to have any flagging of these credit cards that may have been used a long time ago.

Now the copy of the card of a non-existent bank was requested individually from me as a customer😂... What that costs money!!! Requesting each customer individually instead of processing the press release 1x.

Since I do not have the card, Lapalingo will probably again waste days of hours to admin to request a screenshot (which is forbidden) of the non-existent banking app?

Interesting to check old not origin of the deposited funds attributable to this payout deposited cards...

It remains exciting.

This post has been translated automatically

upola
Legend

Lapalingo denies withdrawal to the deposit method used and rejects German ID...

10th Dec. 2020, at 10:09 am CET#10
2 Likes

Liked this post: Avatar von krabbe666 krabbe666, Avatar von s00pernanny s00pernanny
I also had problems with Lapalingo months ago.
I deposited with Neteller and wanted to withdraw with Neteller, which has always worked before.Suddenly they wanted a screenshot of my Skrill account.Ok, I sent the 10 times, was always rejected.Then Caro took care of it, and the money was in no time on my account.

Have then immediately close my account there.

This post has been translated automatically

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