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Lapalingo: Lapalingo delays payout - Despite verification

Topic created on 27th Jun. 2019 | Page: 1 of 2 | Answers: 10 | Views: 4,503
Simon12345
Amateur

Lapalingo delays payout - Despite verification

27th Jun. 2019, at 09:45 pm CEST#1
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Hello
Now I am trying for 5 days to get my win of just over 3000€ from Lapalingo.
Deposited via MasterCard

Payout say they can only be done via Mastercard. This is rejected by my Mastercard but. My Giro is also verified since I have already deposited via it. Now Lapalingo is not ready to pay my win (without bonus) that I have regularly played me on my giro from. They delay the payout. The customer service answers only 1 time a day. The cancellation always happens without an email - then I look again in my member area and poof it says cancelled again. What else can I do? Lawyer?

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DiamondDonut
Top Member

Lapalingo delays payout - Despite verification

27th Jun. 2019, at 09:53 pm CEST#2
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Simon12345 wrote on 06/27/2019 at 21:45: Hello
Now I'm trying for 5 days to get my win of just over 3000€ from Lapalingo.
Deposited via MasterCard

Payout say they can only be done via Mastercard. This is rejected by my Mastercard but. My Giro is also verified since I have already deposited via it. Now Lapalingo is not ready to pay my win (without bonus) that I have regularly played me on my giro from. They delay the payout. The customer service answers only 1 time a day. The cancellation always happens without an email - then I look again in my member area and poof it says cancelled again. What else can I do? Lawyer?

Hey Simon, do you know the reason why it is rejected by your Mastercard?
Maybe you should get in touch with them and ask them.

The casino is not willing to pay out to your checking account due to the Risk of money laundering, but you should actually have noticed when reading the terms and conditions

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Simon12345
Amateur

Lapalingo delays payout - Despite verification

27th Jun. 2019, at 09:59 pm CEST#3
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Other casinos (Casino cruise for example) have always paid out to my bank account
My MasterCard is a pure "get you and then we debit at the end of the month" account. Could never Deposit on it. I don't know what to do now. Need the win urgently and Lapalingo makes no effort to help me. The employees in the chat are also extremely unfriendly

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DiamondDonut
Top Member

Lapalingo delays payout - Despite verification

27th Jun. 2019, at 10:31 pm CEST#4
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Sorry, but that sounds like a "Zock, win and pay out quickly on bank account because it's not my card" Mastercard... with which I do not know, I'm sorry


but I hope here you can still help someone or Lapalingo can be but still on it.



Good luck!

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Simon12345
Amateur

Lapalingo delays payout - Despite verification

27th Jun. 2019, at 10:51 pm CEST#5
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No not at all. I have been playing for a long time! Always pay via MasterCard or Giro
Played with the last 400 - because the month went crappy - 10€ spins Book of dead and then I was lucky with 3 k win
And the payout is just as complicated as I described...

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scr1mka
Experienced

Lapalingo delays payout - Despite verification

27th Jun. 2019, at 11:12 pm CEST#6
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I recently had such a problem, they did not want to pay out on my card, I then simply deposited 10 euros with Netteler and verified, then they have paid out on my Netteler everything. But I can not say if that works for you if you Deposit with bank or so.

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wettibernd
Expert

Lapalingo delays payout - Despite verification

27th Jun. 2019, at 11:50 pm CEST#7
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I would simply Deposit 10 Euros from my bank account via Trusly, convert these 10 Euros once and then the withdrawal via Trustly to the bank account should be free

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Simon12345
Amateur

Lapalingo delays payout - Despite verification

30th Jun. 2019, at 04:19 pm CEST#8
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So now I still have to pass the current status. Credit card, of course, the payment was not accepted and now Lapalingo has arranged the payout to the bank account. From therefore I must take lapalingo here in protection. Has ultimately worked but then

Many greetings

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LapalingoCasino
Visitor

Lapalingo delays payout - Despite verification

11th Jul. 2019, at 08:48 am CEST#9
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Hello Simon12345

Thank you for your message.

It is correct that a payout must always be made via the same payment method with which you last deposited and via which the wins were created.

With this policy we do not want to upset our players or delay a withdrawal, but we must abide by the MGA guidelines and the Money Laundering Act, which require that withdrawals be made only through the same method as the deposit.

I can understand that this may not be the iDEAL option for you, however we cannot simply bypass the guidelines. If you use a new payment method, please make sure that it can be used to make a withdrawal, otherwise the problem will occur again.

If you have any further questions, or if you are having trouble cashing out again, please contact me via Live Chat, or send me a private message and I will be happy to look at your account. To do this, however, you would also have to send me the email address you used when registering via a private message.

I thank you already for your time and wish you a nice day.

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Bvb1995
Expert

Lapalingo delays payout - Despite verification

11th Jul. 2019, at 11:06 am CEST#10
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LapalingoCasino wrote on 07/11/2019 at 08:48: Hello Simon12345

Thank you very much for your message.

It is correct that a withdrawal must always be made via the same payment method with which you last deposited and via which the wins were created.

With this policy we do not want to upset our players or delay a withdrawal, but we must abide by the MGA guidelines and the Money Laundering Act, which require that withdrawals be made only through the same method as the deposit.

I can understand that this may not be the iDEAL option for you, however we cannot simply bypass the guidelines. If you use a new payment method, please make sure that it can be used to make a withdrawal, otherwise the problem will occur again.

If you have any further questions, or if you are having trouble cashing out again, please contact me via Live Chat, or send me a private message and I will be happy to look at your account. To do this, however, you would also have to send me the email address you used when registering via a private message.

I thank you already for your time and wish you a nice day.

And why is it at many other casinos with paysafe Deposit and pay out with eg Neteller these laws should apply to all ?

And there are some of the biggest casinos that do that I do not believe in the do not abide by laws

Could you please answer this

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