Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Lapalingo: Lapalingo credit card verification ??

Topic created on 21st Oct. 2019 | Page: 1 of 2 | Answers: 10 | Views: 3,811
Leroy

Lapalingo credit card verification ??

21st Oct. 2019, at 02:41 pm CEST#1
0 Likes

Nobody has liked this post so far
Moin,
I've been playing in OC's for a long time now, so far I've never had any problems, not even with Lapalingo.
I always Deposit via Paysafe or Sofortüberweisung (I only have a prepaid credit card with o2-Bank/Fidor, which does not allow deposits on OC sites)
So far also always everything well, my account with Lapalingo is also older than one year, so far often deposits and withdrawals made, never problems, after
i had sent the data for Verification (Perso, invoice as proof of address and bank statement).
Now I have yesterday again 200€ by Paysafecard deposited, wanted then as I had arrived at 1000 withdraw. Well, everything as usual, payout requested
Later I see an email, in which it says I should verify my credit card for the payout
And there I came into the stutzen, I have NEVER made a successful deposit with my credit card, because as written above my bank does not allow this,
so I wrote to the live support and asked. The unfriendly lady then gave me a date and also a credit card number, which I did not know, first
i thought it was the number of my expired credit card, but it was not
Now apparently I am supposed to verify a credit card that I never owned AND never made a deposit with. The lady told me when I pointed this out to her,
that I can't find anything in my bookings about a deposit with a credit card, that there was only an attempt to deposit with it. She could not and would not help me more.
Is there any experience what I can do? I mean in the whole booking history you can see that only deposits were made by PSC and Sofortüberweisung,
i find it strange that there was an alleged deposit from a card number that was never in my possession, nor that my failed attempt from my credit card has to be
must be verified.

Would be nice if someone can help me there

P.S. Withdrawal was stoniert by me, but in the meantime it is 2000€...

This post has been translated automatically

Caro
Expert

Lapalingo credit card verification ??

21st Oct. 2019, at 02:54 pm CEST#2
0 Likes

Nobody has liked this post so far
Hello Leroy & welcome to the forum,

Just left you a message in the communicator

This post has been translated automatically

LapalingoCasino
Visitor

Lapalingo credit card verification ??

21st Oct. 2019, at 03:35 pm CEST#3
0 Likes

Nobody has liked this post so far
Hello Leroy,

Thank you very much for your message. I would like to help you to solve this problem as soon as possible

Could you please send me a private message with the email address you provided to Lapalingo, so that I can review the case and discuss with the colleagues in the relevant department what exactly led to these misunderstandings?

I thank you already now for the cooperation and look forward to an answer.

This post has been translated automatically

Anonym

Lapalingo credit card verification ??

21st Oct. 2019, at 03:48 pm CEST#4
0 Likes

Nobody has liked this post so far
Let's keep in mind that Lapalingo has all those working in support who have failed at all the other 1000 casinos. Had my fun with them last week and you have to be really clear for something to happen. Apparently there are also serious problems with communication among themselves. What is regulated, for example, at Casumo within 5 minutes, for this you need days at Lapalingo. Too bad actually.

This post has been translated automatically

Falko
Icon

Lapalingo credit card verification ??

21st Oct. 2019, at 08:17 pm CEST#5
0 Likes

Nobody has liked this post so far

Totoro wrote on 21.10.2019 at 15:48: Let's keep in mind that Lapalingo has all those working in support who have failed at all the other 1000 casinos. Had my fun with them last week too and you really have to be clear for something to happen. Apparently there are also serious problems with communication among themselves. What is regulated, for example, at Casumo within 5 minutes, for this you need days at Lapalingo. Too bad actually.

I agree with you about the supporters who are really rude. The Lord Lucky Casino is also part of Lapalingo. I had deposited today a 10er at Lord Lucky but forgot to enter a code with the first deposit. This meant that my Deposit was not doubled and I then contacted the live chat. They did not credit me the bonus manually and then also wrote then you have bad luck and can never claim this bonus again. I found that snotty from the supporter and I never play there again. He was really snotty to me. In every other casino where I forgot to enter the Bonus Code when I made my first deposit, it was no problem and it was always credited to me manually. I had not yet started to play at Lord Lucky all the money was still on it, where I had contacted the Live Chat there.

This post has been translated automatically

Leroy

Lapalingo credit card verification ??

21st Oct. 2019, at 10:05 pm CEST#6
0 Likes

Nobody has liked this post so far
I found especially the way cheeky... Have written that I have never deposited with credit card and what I should do now. She just said there was an attempt to Deposit with credit card, apparently did not work and I should send a picture of the card to verify it
Either she was just disinterested or she really doesn't give a shit... asked her what I should do now, since I didn't try to deposit with such a card number and she said along the lines of "just send a picture of it". Fortunately I have the history sent to me by email. I have never experienced such an unfriendly support!

This post has been translated automatically

Emx81
Top Member

Lapalingo credit card verification ??

21st Oct. 2019, at 10:29 pm CEST#7
0 Likes

Nobody has liked this post so far
I say but one is no longer considered a customer but as a load or stop junkie, which is also treated badly although he needs every day his substance.
I'm there already over a year "customer" and recently had the procedure behind me, always 1 week wait and constantly was what on the documents where 90% of all other OC made no problems. Last week paid in with credit card and even according to support everything ok, simply uploading the photos, nothing, multiple email, andauernd was what. In the end I gambled it away and decided today not to Deposit there for the time being. I prefer to play where I know that I get paid 99% of my possible win without waiting tactics. All the best

This post has been translated automatically

Anonym

Lapalingo credit card verification ??

21st Oct. 2019, at 11:50 pm CEST#8
0 Likes

Nobody has liked this post so far
You're supposed to send a picture of something you don't own? Strange. I would have asked in all clarity whether everything was still running smoothly in the upper brain.

This post has been translated automatically

Leroy

Lapalingo credit card verification ??

23rd Oct. 2019, at 12:49 pm CEST#9
0 Likes

Nobody has liked this post so far
There is news
I had written first with the live support, then the one employee of Lapalingo has reported here, thought now it will what
Nix was, now they still want the credit card, which I do not have, because allegedly it was tried to Deposit, which apparently did not work. Means it was not even deposited money. The funny thing is now, in the 2nd mail from Lapalingo is again a different date than what I got to hear in live support. AND on both dates I have not played at all Would have been so I would have as usual always deposited by PSC or Sofort ?!?
So I feel so screwed, so you can of course also shirk from paying out wins and scare away the "customers".

If money would have flowed I would be the last to complain, but since you want to pay out after a long time again what and then so what. Unfortunately, you also have no chance

I have now squandered the money and will advise everyone against this casino. Never had such problems with other OC's

This post has been translated automatically

wettibernd
Expert

Lapalingo credit card verification ??

23rd Oct. 2019, at 02:32 pm CEST#10
0 Likes

Nobody has liked this post so far
I always say Lapa is the best example of how a top casino can be turned into a shithole in a matter of months. I just don't understand the meaning behind it.

This post has been translated automatically

Hot Topics22nd Dec. 2024 at 09:01 pm CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately