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Lapalingo: Lapalingo credit card verification ??

Topic created on 21st Oct. 2019 | Page: 1 of 2 | Answers: 10 | Views: 3,758
Leroy

Lapalingo credit card verification ??

21st Oct. 2019, at 02:41 pm CEST#1
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Moin,
I've been playing in OC's for a long time now, so far I've never had any problems, not even with Lapalingo.
I always Deposit via Paysafe or Sofortüberweisung (I only have a prepaid credit card with o2-Bank/Fidor, which does not allow deposits on OC sites)
So far also always everything well, my account with Lapalingo is also older than one year, so far often deposits and withdrawals made, never problems, after
i had sent the data for Verification (Perso, invoice as proof of address and bank statement).
Now I have yesterday again 200€ by Paysafecard deposited, wanted then as I had arrived at 1000 withdraw. Well, everything as usual, payout requested
Later I see an email, in which it says I should verify my credit card for the payout
And there I came into the stutzen, I have NEVER made a successful deposit with my credit card, because as written above my bank does not allow this,
so I wrote to the live support and asked. The unfriendly lady then gave me a date and also a credit card number, which I did not know, first
i thought it was the number of my expired credit card, but it was not
Now apparently I am supposed to verify a credit card that I never owned AND never made a deposit with. The lady told me when I pointed this out to her,
that I can't find anything in my bookings about a deposit with a credit card, that there was only an attempt to deposit with it. She could not and would not help me more.
Is there any experience what I can do? I mean in the whole booking history you can see that only deposits were made by PSC and Sofortüberweisung,
i find it strange that there was an alleged deposit from a card number that was never in my possession, nor that my failed attempt from my credit card has to be
must be verified.

Would be nice if someone can help me there

P.S. Withdrawal was stoniert by me, but in the meantime it is 2000€...

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Caro
Expert

Lapalingo credit card verification ??

21st Oct. 2019, at 02:54 pm CEST#2
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Hello Leroy & welcome to the forum,

Just left you a message in the communicator

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LapalingoCasino
Visitor

Lapalingo credit card verification ??

21st Oct. 2019, at 03:35 pm CEST#3
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Hello Leroy,

Thank you very much for your message. I would like to help you to solve this problem as soon as possible

Could you please send me a private message with the email address you provided to Lapalingo, so that I can review the case and discuss with the colleagues in the relevant department what exactly led to these misunderstandings?

I thank you already now for the cooperation and look forward to an answer.

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Anonym

Lapalingo credit card verification ??

21st Oct. 2019, at 03:48 pm CEST#4
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Let's keep in mind that Lapalingo has all those working in support who have failed at all the other 1000 casinos. Had my fun with them last week and you have to be really clear for something to happen. Apparently there are also serious problems with communication among themselves. What is regulated, for example, at Casumo within 5 minutes, for this you need days at Lapalingo. Too bad actually.

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Falko
Icon

Lapalingo credit card verification ??

21st Oct. 2019, at 08:17 pm CEST#5
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Totoro wrote on 21.10.2019 at 15:48: Let's keep in mind that Lapalingo has all those working in support who have failed at all the other 1000 casinos. Had my fun with them last week too and you really have to be clear for something to happen. Apparently there are also serious problems with communication among themselves. What is regulated, for example, at Casumo within 5 minutes, for this you need days at Lapalingo. Too bad actually.

I agree with you about the supporters who are really rude. The Lord Lucky Casino is also part of Lapalingo. I had deposited today a 10er at Lord Lucky but forgot to enter a code with the first deposit. This meant that my Deposit was not doubled and I then contacted the live chat. They did not credit me the bonus manually and then also wrote then you have bad luck and can never claim this bonus again. I found that snotty from the supporter and I never play there again. He was really snotty to me. In every other casino where I forgot to enter the Bonus Code when I made my first deposit, it was no problem and it was always credited to me manually. I had not yet started to play at Lord Lucky all the money was still on it, where I had contacted the Live Chat there.

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Leroy

Lapalingo credit card verification ??

21st Oct. 2019, at 10:05 pm CEST#6
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I found especially the way cheeky... Have written that I have never deposited with credit card and what I should do now. She just said there was an attempt to Deposit with credit card, apparently did not work and I should send a picture of the card to verify it
Either she was just disinterested or she really doesn't give a shit... asked her what I should do now, since I didn't try to deposit with such a card number and she said along the lines of "just send a picture of it". Fortunately I have the history sent to me by email. I have never experienced such an unfriendly support!

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Emx81
Top Member

Lapalingo credit card verification ??

21st Oct. 2019, at 10:29 pm CEST#7
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I say but one is no longer considered a customer but as a load or stop junkie, which is also treated badly although he needs every day his substance.
I'm there already over a year "customer" and recently had the procedure behind me, always 1 week wait and constantly was what on the documents where 90% of all other OC made no problems. Last week paid in with credit card and even according to support everything ok, simply uploading the photos, nothing, multiple email, andauernd was what. In the end I gambled it away and decided today not to Deposit there for the time being. I prefer to play where I know that I get paid 99% of my possible win without waiting tactics. All the best

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Anonym

Lapalingo credit card verification ??

21st Oct. 2019, at 11:50 pm CEST#8
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You're supposed to send a picture of something you don't own? Strange. I would have asked in all clarity whether everything was still running smoothly in the upper brain.

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Leroy

Lapalingo credit card verification ??

23rd Oct. 2019, at 12:49 pm CEST#9
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There is news
I had written first with the live support, then the one employee of Lapalingo has reported here, thought now it will what
Nix was, now they still want the credit card, which I do not have, because allegedly it was tried to Deposit, which apparently did not work. Means it was not even deposited money. The funny thing is now, in the 2nd mail from Lapalingo is again a different date than what I got to hear in live support. AND on both dates I have not played at all Would have been so I would have as usual always deposited by PSC or Sofort ?!?
So I feel so screwed, so you can of course also shirk from paying out wins and scare away the "customers".

If money would have flowed I would be the last to complain, but since you want to pay out after a long time again what and then so what. Unfortunately, you also have no chance

I have now squandered the money and will advise everyone against this casino. Never had such problems with other OC's

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wettibernd
Expert

Lapalingo credit card verification ??

23rd Oct. 2019, at 02:32 pm CEST#10
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I always say Lapa is the best example of how a top casino can be turned into a shithole in a matter of months. I just don't understand the meaning behind it.

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