Lapalingo: Lapalingo and MGA - do not recognize gambling addiction
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Lapalingo and MGA - do not recognize gambling addiction
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as already described in another thread of mine, there were already problems to get the information from Lapalingo at all.
Now to the actual topic, briefly some information
I registered on lapalingo at the beginning of 2018.
After a few months of wins and losses, I noticed that I can't get away from gambling and the stakes are also getting higher and higher.
Conclusion was for me a lock for OC `s, with many other OC `s I could also trigger the SPerre themselves, without writing to the support. From then on I was blocked there forever.
On lapalingo I have also locked myself, without really noticing that I was only locked for 30 days. Some will know it, just by the TV - advertising one is triggered again and tries the registration, which was possible. Here times my complete self-exclusions, always with the reason of Gambling addiction prevention:
28.08.2018 08:16:39 - 30 days - prevention of compulsive gambling.
15.10.2018 08:06:55 - 30 days - prevention of compulsive gambling.
03.12.2018 21:43:37 - 30 days - Prevention of compulsive gambling.
06.01.2019 23:47:29 - 30 days - Prevention of compulsive gambling.
07.03.2019 09:32:24 - 30 days - Prevention of compulsive gambling.
02.10.2019 16:31:42 - 30 days - Prevention of compulsive gambling.
05.12.2019 18:35:29 - 30 days - Prevention of compulsive gambling.
Since 08/28/2018, I have lost a total of over 10,000€, due to my addiction.
I was made aware of the OC`s responsibility regarding gambling addicts in another forum. And have read through the document of MGA for "responsible gaming".
It says among other things:
17. (1) B2C licensees shall employ measures to detect, and identify problem gambling, using analytical tools and, or behavior monitoring systems with pre-designed and, or evolving parameters and customer interaction staff for detection of problem gambling.
(2) Once identified, the B2C licensee is required to take steps to prevent further harm.
(3) The B2C licensee shall maintain procedures on the identification, detection, and actions to take with respect to problem gamblers, as well as procedures on customer interaction as explained in the subsequent article. The B2C licensee is required to maintain evidence that the relevant procedures were followed, and present such evidence to the Authority upon request.
MGA and Lapalingo refuse to pay me the money I gambled away due to gambling addiction, on the grounds that they did not know I was a gambling addict.
In the MGA regulation, however, it says, translated
B2C licensees shall take measures to detect and identify gambling problems using analytical tools and / or behavioral monitoring systems with predefined and / or evolving parameters and customer interaction personnel to detect gambling problems. (Google Translator)
For me, this means as much as, I do not have to report to Live Chat or support to be blocked, as required, but lapalingo would have to detect it by itself and at least send me material to address the gambling addiction.
Now I ask you, I have locked myself 7 times, because of gambling addiction prevention, one could really suspect I am a gambling addict or? And for an OC's that has this system with the self-blocking, it is surely an easy way to find out how many times which player has gone this way of the lock and this support?
ON THE OPPOSITE! I have in this so-called "Cool DOwn" time still advertising and news feeds with bonus promotions from lapalingo get!
People makes a huge bow around this casino! As well as all OC `s with a MGA license, look for you rather OC `s with a UK license or leave the gambling completely!
I do not even get a response from MGA or Lapalingo, I think by the sit in Malta, they know they are untouchable ...
If someone can help me, then come to me, I just hope I can stop through my contribution to work with these criminals or to gamble in the OC.
Game free time one month.
Many greetings.
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Lapalingo and MGA - do not recognize gambling addiction
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I also often take breaks from playing at various providers, but I don't want to be banned afterwards because of gambling addiction.
The permanent exclusion would have made sense in your case...
Congratulations on your month off!
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Lapalingo and MGA - do not recognize gambling addiction
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Why did I gamble away 4000 Euro in one day.... I have no idea. It is simply the addiction. I only managed the complete exclusion through my therapy.
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Lapalingo and MGA - do not recognize gambling addiction
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There are measures against Gambling addiction but they are big. To rely on it is reckless. You can condemn it, but there is not much you can do. As a rule, only after very high stakes that keep rising constantly without a break a query is made. But since you have chosen Cooldown phases and always 30 days was vllt. (Even if it sounds moronic) the opinion you have everything under control.
With a UKGC casino it would not have been better, since the license does not apply to you. If you have gambling problems, you have to go right away and not try any other casinos.
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Lapalingo and MGA - do not recognize gambling addiction
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Lapalingo and MGA - do not recognize gambling addiction
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How do you know what I said to them? I only referred to MGA's own statutes. The rules are not made by me, but by the licensor...
With the UKGC there is at least a player list. I.e. if you are banned in a UKGC casino because of gambling addiction, then your name address and all data comes into a database and you are completely excluded and can not register in any other UKGC licensed casino.
On the subject of writing to support, it also says in the document from MGA that this does NOT have to be done, the casino must recognize it and act.... And whether the casino thinks that I have it under control???? I gambled away again 2000 euros and then locked me again...... That is not have in the grasp, that is fahrlassiges behavior of those, they observe that and do not act. As I said I got advertising in my cool down phase.
Why I have blocked again and again only 30 days? Because I was young and addicted! I've only been in and out of therapy for a month.
Lapalingo exploits the addiction of players here in good conscience.
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Lapalingo and MGA - do not recognize gambling addiction
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You try to argue that Lapalingo should have recognized this, but you do not know what these word phrases actually mean in Casino German. Believe me, if you had won something back, you would have been asked about your gambling behavior and the payout would have been delayed.
These rules are nothing but nice phrases with no effect. Of course Lapalingp knew that you are or could be an addict and did nothing. They still adhere to requirements, they are usually relevant from certain values. From 5-10 times the height would have been looked at the first time before that is unimportant for them.
The UKGC only applies to players from Great Britain. As an EU player, the other license always applies, which is why you are usually treated differently. The UKGC also does not have its own list, but a program called Gamestop which is currently not yet mandatory (but will be) and casinos have integrated the program. There are currently casinos with UKGC license without this feature.
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Lapalingo and MGA - do not recognize gambling addiction
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Short and concise about me. I am/was/transsternchen addicted to gambling and am currently working hard to improve this condition. I started with setting a block or cool-off period until the end of March. I am locked since October 1st at 00:00 in my regular Online Casinos and will be unlocked on March 1st. So I do it similar to you, just a little more clever.
What did you do before you got locked out? Let me guess, you gambled away your entire salary / Hartz-4 / other transfer payments at the beginning of the month, right? At some point you thought: "I'm going to show some balls and lock myself every month after I've gambled everything away, for a period in which I can't gamble anyway".
What's the point?
Sorry, but I just have to ask you directly at this point: Are you stupid?
If you are stupid, then everything is ok and we become friends. But if you are not stupid, then I have to accuse you of fraudulent intentions. It's up to you how long you want to be banned and if you want to be banned only for a month, then that's your decision. No one has prevented you from banning yourself for a longer period of time or forever.
To me it looks like this: If you're not stupid, then you didn't even seriously intend to stop playing. And you have repeatedly blocked yourself for periods in which you can't play anyway, so that you have a money-back-joker in your pocket in case of a loss. If that's the case, then it's really good that you're at the psychologist and start working on yourself. Because such a deceitful mindset makes you unhappy and partly causes your Gambling addiction itself.
My Tip to you. Stay away from gambling, write off your losses and work on yourself. First blame yourself, then forgive yourself. Then keep working on yourself and do better in the future.
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Lapalingo and MGA - do not recognize gambling addiction
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Is this your digital coming out, so to speak?
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Lapalingo and MGA - do not recognize gambling addiction
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You got that very right
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