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Lapalingo: Free spins disappear at Lapalingo ?! Lucky unicorn ! Reported multiple times no refund just stalling!

Topic created on 27th Feb. 2020 | Page: 1 of 1 | Answers: 6 | Views: 2,070
Lucille

Free spins disappear at Lapalingo ?! Lucky unicorn ! Reported multiple times no...

27th Feb. 2020, at 10:59 pm CET#1
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Hello, I have a huge problem,
My absolute favorite game at Lapalingo is lucky unicorn.
I usually play on 0.75 cent.
Everyone who knows the game knows that it crashes constantly in phases.
Well meanwhile it is so that I have now already lost 6x on 0.75€ some times on 0,30€ and 1× on 1.50€ free spins, because exactly when the Scatter came it crashes, I go back in there is then the message session still active, suddenly the wheel spins minimum 3 seconds longer than before and the 3 or sometimes 4 balls are gone ! If it crashes normally you actually get the picture what you had last again / Fehlanzeige.
Well of course I reported this directly after each incident, unfortunately a bit difficult to get screenshots of it because you never know when it crashes, but explain that to the staff. So now I have x black screens with different "error messages in my gallery " waiting for 4 weeks for the said free games and or compensation, every day I am put off again it would only take 24-48 h (they say for 14 days) and yes...
My games in book of dead which I had lost at the very beginning when I signed up 2 € bet) for this there was a compensation of 10 freespins on 10 cents and 10 euros apology bonus credit which I should still convert 30 times ! Very fair.. 2 Euro freespins against 10i... jooo... well the lady wanted to have it checked.... 1 week later inquired there it was said they knew nothing and I would lie!?
At mysterybox 1 time on 80 cents and once on 30 cents away. And the burner they have me money what I wanted to withdraw while I played back booked (I did not want) I played for fun on 0.5 cents because I had only 5 euros on it, suddenly went my stand only on 305 and zack he was at 299.95 € so secretly just ripped off times 5 euros (have made a screenshot and even that I have not yet been refunded ! What can I do or should I do? jnd do they really see that in the system when the rollers simply rotate again as if the image had never been there before the crash? That's at least 300-400 euros for all the games that have gone missing? There are no extensions and nothing included!
Have any of you ever had problems like this? Achso I had it by the way already that I had a crash in freispiel 14 of 15 and there was the win of the previous games also just gone and the last game) . Should also be checked... that was also just under 4 weeks ago.... Help 😞

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Anonym

Free spins disappear at Lapalingo ?! Lucky unicorn ! Reported multiple times no...

28th Feb. 2020, at 12:18 am CET#2
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You can view your game history both in your account and in the slot. Every single spin is listed there. With stake and win, mostly even pictorial.
In the slot you will find the function at the bottom left, by the 3 bars.

The spins or free spins have definitely not disappeared, that is impossible. Because as soon as you press the spin button, information is sent to the server at almost the speed of light, and the server responds immediately.


It is possible that there is a technical error and that no games are shown to you. But the technical support should recognize this and give you information within 72 hours.
The Provider will then be notified. It can take up to 12 weeks until the casino receives an answer or until you receive the proceeds of the free spins.

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AlpaChino

Free spins disappear at Lapalingo ?! Lucky unicorn ! Reported multiple times no...

28th Feb. 2020, at 03:46 am CET#3
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So you play a slot where you regularly lose your free spins because of crashes ?
Honestly do not understand it.

Furthermore, I have to agree with my previous poster, because wins are immediately fixed when pressing.
The only thing the online casino might be able to explain to you is why the Provider has such lousy servers and the game crashes regularly.

But back to the beginning,
Why play a slot where this happens regularly.
There is so much choice...

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Lucille

Free spins disappear at Lapalingo ?! Lucky unicorn ! Reported multiple times no...

29th Feb. 2020, at 11:42 am CET#4
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I play this slot because it is the only one where I have won so far. And it gives quite a lot of extensions when it makes free spins. I always play lucky lady in the game nothing else at most book of ra. Believe it or not, this is the only game online together with blue dolphin and legacy of dead that I play. I don't need to play if I don't like the online games. And yet it has happened several times that rolls have turned twice stopped and turn again ) with right things is certainly not to. Also that I was simply debited 5 euros that I did not get back despite proof. No idea what they have to investigate 5 weeks. But well. Find it absolutely witless I pay so much money in there I can pay but expect my games run and if what is lost by error it is refunded

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AlpaChino

Free spins disappear at Lapalingo ?! Lucky unicorn ! Reported multiple times no...

1st Mar. 2020, at 06:22 pm CET#5
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you are misinterpreting the meaning of your rolls.
It is irrelevant what kind of picture you have, because from the beginning it is certain whether you win or lose.
The "machine" does not have to throw you out of the game by a lag, in order to set then again at the reels
Sorry, but that's not how it works technically.

If the machine doesn't give you a win, it does so without emotion.
It doesn't think "Oh, now I'll turn the reels again because I don't like player xyz".
It doesn't have to beat you over the head again afterwards.

When you press the spin button everything is fixed within a blink of an eye.
The machine doesn't even have to show you a picture, it's just for satisfaction and excitement.

Sincerely

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Falko
Icon

Free spins disappear at Lapalingo ?! Lucky unicorn ! Reported multiple times no...

1st Mar. 2020, at 06:55 pm CET#6
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AlpaChino wrote on 01.03.2020 at 18:22: you misinterpret the meaning of your rolls here.
It is irrelevant what kind of picture you have, because from the beginning it is fixed whether you win or lose.
The "machine" does not have to throw you out of the game by a lag, in order to put then again at the reels
Sorry, but that's not how it works technically.

If the machine doesn't give you a win, it does so without emotion.
It doesn't think "Oh, now I'll turn the reels again because I don't like player xyz".
It doesn't have to beat you over the head again afterwards.

When you press the spin button everything is fixed within a blink of an eye.
The machine doesn't even have to show you a picture, it just serves to satisfy and excite you.

Sincerely

Jo, there are even some casinos where I can see each time in the account balance exactly what the next spin brings, although the spin is not yet completed.

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Horsepower44
Top Member

Free spins disappear at Lapalingo ?! Lucky unicorn ! Reported multiple times no...

1st Mar. 2020, at 07:15 pm CET#7
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Do not understand what is going on with you. I have also had crashes when winning / during free spins and never lost anything

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