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Lapalingo: Delete Acount at Lapalingo

Topic created on 10th Jan. 2019 | Page: 1 of 1 | Answers: 4 | Views: 6,338
Glatteis

Delete Acount at Lapalingo

10th Jan. 2019, at 10:42 am CET#1
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Hello,

Is it normal that the support does not answer when you want to delete your account completely at Lapalingo?
Have since last year already 5 times the support contacted!

Anyone have any idea what else I could do?

mfg

This post has been translated automatically

Anonym

Delete Acount at Lapalingo

10th Jan. 2019, at 11:02 am CET#2
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They will delete your account completely only after a few years, because they have to keep your data for a certain time according to the money laundering law. I don't know exactly how long. In any case, your account will be deactivated until then - that means you have no access anymore, unless you have it unblocked again. After the retention period has expired, your data and account must be deleted.

I would contact the support by email if the employee in the chat does not help.

This post has been translated automatically

Glatteis

Delete Acount at Lapalingo

10th Jan. 2019, at 01:41 pm CET#3
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By email I have already tried 5 times, but so far I have not received an answer.

I was particularly concerned about the terms and conditions (player account no. 19)


If an account is not used for a period of 12 months or more, Rabbit Entertainment has the right to charge an inactivity fee of 5,00 Euro per month for the duration of the inactivity. This administration fee is due by:

  • thirty (30) months elapse since the beginning of the inactivity

  • the player closes his/her account permanently

  • the player becomes active again.



I don't want to have to pay just because the support there doesn't work properly.


mfg

This post has been translated automatically

Stromberg
Legend

Delete Acount at Lapalingo

10th Jan. 2019, at 01:49 pm CET#4
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Liked this post: Anonym
Glatteis wrote on 10/01/2019 at 13:41: Per Email hab ich es ja schon 5 mal Probiert, kam bis bisher noch keine Antwort.

I was particularly concerned about the terms and conditions (player account no. 19)



Do not want that I still have to pay, just because the support there does not work properly.


mfg

This fee is usually only due if there is still credit on the account, and charged with it

This post has been translated automatically

Glatteis

Delete Acount at Lapalingo

10th Jan. 2019, at 01:56 pm CET#5
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The lady from the Live Chat answered, My account is deactivated.

Thanks for the quick replies !

mfg

This post has been translated automatically

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