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Lapalingo: Confirmed and verified and yet no payout !

Topic created on 12th Feb. 2020 | Page: 1 of 2 | Answers: 16 | Views: 3,967
stevo11984
Amateur

Confirmed and verified and yet no payout !

12th Feb. 2020, at 08:58 am CET#1
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Hi guys, I could really use some help here.

I am registered at Lapalingo since October and have after the Dunder problem last year (commercial bank account)
extra first verify my bank account.
This was confirmed to me and thus thought it was all clear.

After many lost deposits I finally got lucky in February and requested a withdrawal.
But now it is still a problem


The following was requested
*Account statement
- Your name
- Your address
- the current date (maximum 3 months old)
- the name of your bank
- the IBAN number
- the BIC number

But at Fidorbank there is neither address, nor the BIC to see.

INPUT

*Holder confirmation

SUBMITTED



I received the following mail today:
while checking your account, the following came up:
Please upload a current bank statement of the bank account used for payments in your account. Please make sure that the following data is visible on it

- Your name
- Your address
- the current date (maximum 3 months old)
- the name of your bank
- the IBAN number
- the BIC number
Electronic bank statements are also acceptable, provided the above details are clearly stated. Please note that copies of bank cards are not accepted

Other important notes
Please select your bank account as the withdrawal method




The account is not accepted, in addition I cannot use it as a withdrawal method.
Neteller is also rejected.


I am really at a loss

This post has been translated automatically

B****3

Confirmed and verified and yet no payout !

12th Feb. 2020, at 09:12 am CET#2
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You can download the monthly account statements in the app, right?
What's the problem? It also says IBAN and bic.

This post has been translated automatically

Anonym

Confirmed and verified and yet no payout !

12th Feb. 2020, at 09:15 am CET#3
1 Like

Liked this post: Anonym
How did you make the Deposit? Through this account? If Fidor does not have all the required information on the account statement, then it does not have it. It's not your fault, after all. Doesn't sound like an unsolvable problem. I'm sure Caro will be able to work something out

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stevo11984
Amateur

Confirmed and verified and yet no payout !

12th Feb. 2020, at 09:20 am CET#4
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Blubbo33 wrote on 12.02.2020 at 09:12: You can download the monthly statements in the app, right?
What's the problem? It also says IBAN and bic

The BIC is certainly not the problem

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stevo11984
Amateur

Confirmed and verified and yet no payout !

12th Feb. 2020, at 09:21 am CET#5
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Kanalmalocher wrote on 12/02/2020 at 09:15: How did you Deposit? Through this account? If Fidor doesn't have all the required info on the account statement, then they just don't. It's not your fault, after all. Doesn't sound like an unsolvable problem. I'm sure Caro will be able to work something out.

I deposited through my verified account. It is absolutely not my fault, because I had the account verified beforehand

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Caro
Expert

Confirmed and verified and yet no payout !

12th Feb. 2020, at 09:23 am CET#6
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Good morning stevo11984, have you ever tried to submit a financial status (if there is such a thing at Fidorbank)? I know this only from the Sparkasse and on the document are all these data including a list of all accounts with BIC and IBAN on it. If this does not work, just write me a message via Communicator and we will find a solution together

Kind regards Caro

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MarcT22186
Expert

Confirmed and verified and yet no payout !

12th Feb. 2020, at 09:33 am CET#7
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stevo11984 wrote on 12/02/2020 at 08:58: Hi guys, I could really use some help here.

I am registered at Lapalingo since October and after the Dunder problem last year (commercial bank account) I have
extra first my bank account verifzieren let.
This was confirmed to me and thus thought it was all clear.

After many lost deposits I finally got lucky in February and requested a withdrawal.
But now it is still a problem


The following was requested
*Account statement
- Your name
- Your address
- the current date (maximum 3 months old)
- the name of your bank
- the IBAN number
- the BIC number

But at Fidorbank there is neither the address nor the BIC to see.

INPUT

*Holder confirmation

SUBMITTED



I received the following mail today:
while checking your account, the following came up:
Please upload a current bank statement of the bank account used for payments in your account. Please make sure that the following data is visible on it

- Your name
- Your address
- the current date (maximum 3 months old)
- the name of your bank
- the IBAN number
- the BIC number
Electronic bank statements are also acceptable, provided the above details are clearly stated. Please note that copies of bank cards are not accepted

Other important notes
Please select your bank account as the withdrawal method




The account is not accepted, in addition I cannot use it as a withdrawal method.
Neteller is also rejected.


I am really at a loss

Is there no print view of the transactions at Fidorbank in online banking?
So I get at the savings bank virtually all data on a statement

This post has been translated automatically

stevo11984
Amateur

Confirmed and verified and yet no payout !

12th Feb. 2020, at 09:34 am CET#8
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MarcT22186 wrote on 12.02.2020 at 09:33
Doesn't Fidorbank have a print view of transactions in online banking?
So I get at the savings bank virtually all data on a statement.

Yes, they are made directly as a document. But just without BIC and address, which is still not absolutely necessary, if I even submit a holder confirmation of

This post has been translated automatically

Spectral
Experienced

Confirmed and verified and yet no payout !

12th Feb. 2020, at 09:36 am CET#9
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MarcT22186 wrote on 12.02.2020 at 09:33
Doesn't Fidorbank have a print view of transactions in online banking?
So I get at the savings bank virtually all data on a statement.

Have me now also wondered that there is nothing. With the account statement at O2 Banking everything is completely on it. Therefore, I actually assume that it is with fidor also so. After all, both belong together

This post has been translated automatically

stevo11984
Amateur

Confirmed and verified and yet no payout !

12th Feb. 2020, at 09:40 am CET#10
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I find it an absolute scandal that a casino has officially recognized documents and simply revokes them.
The whole security and money laundering story is built on this system.
Otherwise, what sense does it all make?

One could have informed me immediately, Mr. ***, there is not her name and commercial accounts we can not accept end!
But so I keep paying in money without ever being allowed to pay out any win ?!

Edit: Nachmane removed

This post has been translated automatically

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