Bonus promise is not kept

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Furuki wrote on 23.10.2020 at 21:52: Lapalingo no longer responds to emails.
In the chat you just get kicked out or get nonsensical answers or links that do not work. The customer is deliberately misled, so I have waited in vain for an SMS with PIN after I had verified myself with ID, bank card, driver's license, habdy bill, contract letter from an insurance.
I was promised 10€, the SMS never came. In the chat I was told that my number would be deleted and I should verify it again, 48 hours ago they said it would take 30 minutes. Before that they said that they had no idea how long it would take and that I should just be patient. Today they say: we can't credit the bonus, their number has been changed too many times. Emails are not responded to and you are thrown out of the chat or always get the same answers like: we also have other bonus offers that you can use.

Customer unfriendly, unprofessional, unserious 👎🏼

Lapalingo I'm long out, this casino verklappst like the customers, with Vermögensnachweiss with pay stub, every 4 weeks a new Verification and and, so something is kicked with me right away, look for other casinos where there is no stress, and where customer is still a customer.

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Furuki

Topic Creator

Forum posts: 13 Member since: 02.07.2020

23rd Oct. 2020, at 09:52 pm CEST#1

Nobody has liked this post so far

Lapalingo no longer responds to emails.
In the chat you are simply kicked out or get nonsensical answers or links that do not work. The customer is deliberately misled, so I have waited in vain for an SMS with PIN after I had verified myself with ID, bank card, driver's license, habdy bill, contract letter from an insurance.
I was promised 10€, the SMS never came. In the chat I was told that my number would be deleted and I should verify it again, 48 hours ago they said it would take 30 minutes. Before that they said that they had no idea how long it would take and that I should just be patient. Today they say: we can't credit the bonus, their number has been changed too many times. Emails are not responded to and you are thrown out of the chat or always get the same answers like: we also have other bonus offers that you can use.

Customer unfriendly, unprofessional, unserious 👎🏼

Anonym

Former Member

24th Oct. 2020, at 12:30 am CEST#2

Lapalingo: Bonus promise is not kept

Bonus promise is not kept

Bonus promise is not kept

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