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Kassu Casino: [solved] Kassu refuses payout

Topic created on 02nd Jul. 2020 | Page: 1 of 2 | Answers: 15 | Views: 2,336
Filix1
Visitor

[solved] Kassu refuses payout

2nd Jul. 2020, at 06:45 am CEST#1
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Hello dear community,
i have made a small win of over 400€ at Kassu.
I have used a 75% Deposit bonus and now I am accused of violating the bonus conditions.
I don't know exactly what I did wrong but supposedly more than 100€ from free spins I never had or played over 5€ which I definitely never did.
I am very disappointed that such an insignificant win for this casino after a few deposits is now causing me such stress.
I hope you can help me they only refunded me the 25€ deposit.
In detail:
We would like to inform you that your wins - due to a violation of our Bonus terms during your play - have been removed.

You have placed 5 bets over 10 up to 25. This procedure is not allowed when playing with bonus credits.
Please read our bonus terms and conditions, especially point 10:
https://www . Kassu.com/termsandconditions/generalbonus

Please contact us via Live Chat, email or hotline if you have any questions or need further information.

Best Regards

Kassu Finance Team
support@Kassu.com

LICENSE AND REGULATION

This post has been translated automatically

upola
Legend

[solved] Kassu refuses payout

2nd Jul. 2020, at 07:33 am CEST#2
1 Like

Liked this post: Avatar von Filix1 Filix1
Take a look at your game history, you can see that.

This post has been translated automatically

Filix1
Visitor

[solved] Kassu refuses payout

2nd Jul. 2020, at 07:36 am CEST#3
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upola wrote on 02.07.2020 at 07:33: Take a look at your game history, you can see it there.

Yes there you should think 😂
Unfortunately, I do not get the game history at Kassu open, why ever?
But I also know exactly that I have never played on 5 € so a High Roller I am not.
But thanks for the Tip I will continue to try.
Bzw have also requested the documents already by mail.

This post has been translated automatically

Filix1
Visitor

[solved] Kassu refuses payout

2nd Jul. 2020, at 07:51 am CEST#4
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Filix1 wrote on 02.07.2020 at 07:36
Yes there you would think 😂
Unfortunately I do not get the game histories at Kassu open, why ever?
But I also know exactly that I have never played on 5€ so a High Roller I am not.
But thanks for the Tip I will continue to try.
Bzw have also requested the documents already by mail.

Now I could finally see purely and actually there has allegedly an 8 € spin or what does that mean?
I can imagine it only unfortunately with the best will not! And win I have so mitsicherheit anyway not driven in and whether I had not yet freigespielt the bonus is also questionable!
Oh man how could that happen...
12219182332 2020-07-01 18:32:28 €8.00


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Kleinkariert
Expert

[solved] Kassu refuses payout

2nd Jul. 2020, at 08:03 am CEST#5
1 Like

Liked this post: Avatar von Filix1 Filix1
Filix1 wrote on 02.07.2020 at 07:51
Now I could finally see in and actually there has supposedly been an 8 € spin or what does that mean?
I can not imagine it only unfortunately with the best will! And win I have so mitsicherheit anyway not driven in and whether I had not yet freigespielt the bonus is also questionable!
Oh man how could that happen...
12219182332 2020-07-01 18:32:28 €8.00



Did you use a Risk feature or buy a free play?

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Filix1
Visitor

[solved] Kassu refuses payout

2nd Jul. 2020, at 08:08 am CEST#6
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Kleinkariert wrote on 02.07.2020 at 08:03
Did you use a Risk feature or buy a free play?

Hello free spins I have not bought.
The risk function I have certainly used.
And the ladder also once pushed to 32€! Are you not allowed to do that even if the bet on the ladder is over 5€?
What is that for ripped off stuff!
Since you can only get mad with these stupid terms and conditions of the casinos.
Never again Deposit bonus
I have never had problems sunmaker has paid me 30000 € although I had there by mistake 2 accounts without complaining and now so nen kindergarten.

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upola
Legend

[solved] Kassu refuses payout

2nd Jul. 2020, at 08:37 am CEST#7
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The problem is that with the Risk function is not mentioned in the terms and conditions.
You are not the only one that has already happened.

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Filix1
Visitor

[solved] Kassu refuses payout

2nd Jul. 2020, at 08:41 am CEST#8
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upola wrote on 02.07.2020 at 08:37 clock: The problem is that with the Risk function is not specifically mentioned in terms and conditions.
You are not the only one this has happened before.

Yes without words!

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cbz490
Experienced

[solved] Kassu refuses payout

2nd Jul. 2020, at 08:42 am CEST#9
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Filix1 wrote on 02.07.2020 at 08:08
Hello free spins I have not bought.
I have certainly used the Risk function.
And the ladder also times pushed to 32€! Are you not allowed to do that either if the bet on the ladder is over 5€?
What is that for ripped off stuff!
Since you can only get mad with these stupid terms and conditions of the casinos.
Never again Deposit bonus
I have never had problems sunmaker has paid me 30000 € although I had there by mistake 2 accounts without complaining and now so nen kindergarten.


Annoying, but is so with 99.99% of casinos

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Filix1
Visitor

[solved] Kassu refuses payout

2nd Jul. 2020, at 09:02 am CEST#10
0 Likes

Nobody has liked this post so far
So no hope of turning this around?

This post has been translated automatically

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