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Kassu Casino: [solved] Giant Kassu Naughtiness (Page 2)

Topic created on 19th Dec. 2019 | Page: 2 of 3 | Answers: 20 | Views: 6,960
DiamondDonut
Top Member
By the way: Until today only Trustly was available for me as a payout, today "MyFinity" was added, so everything is exactly the same as with Ruhrpott!

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ruhrpott
Expert
Oh man...I hope that this will work out for you too! My mail was exactly like yours. With me, the manager is currently on it, if there's something new I'll report here immediately or Julian.

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ruhrpott
Expert
Feedback is there: The problem probably affects several, they are currently sorting it all out.

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Julian
Elite
@GambleGanja I have forwarded your issue as well and will contact you two again once I get a response.

If someone else has a similar problem then please contact me here in the thread or via Communicator.

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DiamondDonut
Top Member
ruhrpott wrote on 12/19/2019 at 3:43 pm: Oh man...I hope this gets sorted out for you too! My mail was exactly like yours. With me, the manager is currently on it, if there's something new I'll report here immediately or Julian

I'm quite confident that we will get the money, but it would be great if it happens this week or before Christmas (normally this is always a joke with "before Christmas yet" ), but Julian has already contacted me, so I think it will all go well.
You I wish of course also that everything settles as soon as possible!


Also here again a thank you!

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ruhrpott
Expert
Yes of course, get in any case. But I see it exactly like you, this week would be nice Then we both cross our fingers times
And thanks again to Julian

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ruhrpott
Expert
So, short interim status: The payout, which was not yet processed anyway, is now processed and the money from it has arrived in my account. The payout where the problem occurred is still not processed

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DiamondDonut
Top Member
Good morning,


Yesterday evening at about 20 clock my payout was confirmed and the money has now arrived in my account!
even if I a strange aftertaste remains, I must say that it was all still in the framework, whether it was now really on Trustly or the OC itself can not be said...
However, I would like to give the OC another chance and would not necessarily advise anyone to play there, because the payout was even faster than stated (of course if you disregard the "incorrect booking").



Thank you very much Julian for your effort! I really appreciate it, I've been "on the road" here for 1 year now and have noticed quite a bit.This was the first time I had to call on your help and you/you took care of it right away, just like in the many other cases here on GambleJoe.


I hope for you Ruhrpott that you will receive your second payout as soon as possible.


I wish you happy holidays and a Merry Christmas!

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Julian
Elite
According to the manager, the payouts of both users have already been processed.
The error was a technical error on the part of Trustly whereby it came to complications with deposits & withdrawals.
The error should now be fixed, if I receive confirmation of the payouts of the two users I will close the thread.

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ruhrpott
Expert
Now my money has also arrived. Many many thanks to Julian!
@GambleGanja : I'm glad to hear that your money has arrived too!

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