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Kassu Casino: [solved] Giant Kassu Naughtiness

Topic created on 19th Dec. 2019 | Page: 1 of 3 | Answers: 20 | Views: 6,959
ruhrpott
Expert

[solved] Giant Kassu Naughtiness

19th Dec. 2019, at 01:50 pm CET#1
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Hello all together,
i have to report about Kassu. I have had 2 withdrawals there. One was processed yesterday. Paid out via Trustly. It came ne mail that the withdrawal was executed. Last at Casino Joy was the money via Trustly directly on it (within seconds). Well, at Kassu was until just nix of the money to see. Thereupon I am in the chat to ask what is going on, and have seen above in the account balance that the money was posted back to my casino account. I was then explained in the chat that there was a problem with Trustly, but this is now fixed. I then asked that the re-requested withdrawal is processed directly, because this was not my fault, but at the casino or Trustly
And now the impudence in my eyes: I was told that this is completely no matter why, but I now have to wait up to 48 hours again. Simply unbelievable
@Caro, Christoph etc. such customer-unfriendly casinos are advertised here? With all my love... Could you maybe speed it up? But even if this would not go. I can only advise everyone not to play there, I have not experienced anything like this in many years.

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MarcT22186
Expert

[solved] Giant Kassu Naughtiness

19th Dec. 2019, at 02:18 pm CET#2
1 Like

Liked this post: Avatar von ruhrpott ruhrpott
ruhrpott wrote on 12/19/2019 at 13:50: Hello everyone,
i have to report about Kassu. I have had 2 withdrawals there. One was processed yesterday. Paid out via Trustly. It came ne mail that the withdrawal was executed. Last at Casino Joy was the money via Trustly directly on it (within seconds). Well, at Kassu was until just nix of the money to see. Thereupon I am in the chat to ask what is going on, and have seen above in the account balance that the money was posted back to my casino account. I was then explained in the chat that there was a problem with Trustly, but this is now fixed. I then asked that the re-requested withdrawal is processed directly, because this was not my fault, but at the casino or Trustly
And now the impudence in my eyes: I was told that this is completely no matter why, but I now have to wait up to 48 hours again. Simply unbelievable
@Caro, Christoph etc. such customer-unfriendly casinos are advertised here? With all my love... Could you maybe speed it up? But even if this would not go. I can only advise everyone not to play there, I have not experienced anything like this in many years.

Trustly is not even listed there anymore.
https://www.kassu.com/de/payment-methods
Take the best Rapid, if possible. Since the processing is actually fast through and also with Kassu the next day with you auffem account

Don't trust Trustly 😉

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ruhrpott
Expert

[solved] Giant Kassu Naughtiness

19th Dec. 2019, at 02:24 pm CET#3
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Can't be, a few minutes before the thread here I requested a new withdrawal via Trustly (after I was told that the problems are fixed), and I can still use that for a withdrawal.
Nevertheless, thanks for the tip. In the future, I will make a huge bow around this casino group. Regardless of whether it may have been due to Trustly or the casino

Here, very current, is still available: https://www.bilder-upload.eu/bild-f7787a-1576761966.png.html

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MarcT22186
Expert

[solved] Giant Kassu Naughtiness

19th Dec. 2019, at 02:27 pm CET#4
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ruhrpott wrote on 19.12.2019 at 14:24: Can not actually be, a few minutes before the thread here still ne new withdrawal via Trustly requested (after I was told that the problems are fixed), and also still I can use that for ne withdrawal.
Nevertheless, thanks for the tip. In the future, I will make a huge bow around this casino group. Regardless of whether it may have been due to Trustly or the casino.

That is really strange. I no longer see trustly under AZ options. 🤔
Should you ask maybe for safety's sake again!? Not that it is tomorrow again in the account

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ruhrpott
Expert

[solved] Giant Kassu Naughtiness

19th Dec. 2019, at 02:29 pm CET#5
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First of all, they have to process it.....And that happens easily next week, I was told that it can take 48 hours again....
The thing is, I am only 2 methods for payment displayed. On the one hand Trustly, on the other hand MiFinity, whatever that is.

One has only problems with this casino group, unbelievable.

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Julian
Elite

[solved] Giant Kassu Naughtiness

19th Dec. 2019, at 02:39 pm CET#6
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Hey ruhrpott, I have forwarded the thread to the manager & will write to you right away via Communicator.

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ruhrpott
Expert

[solved] Giant Kassu Naughtiness

19th Dec. 2019, at 02:48 pm CET#2
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Answered you, thank you Julian!

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Begbie
Elite

[solved] Giant Kassu Naughtiness

19th Dec. 2019, at 03:04 pm CET#3
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ruhrpott wrote on 19.12.2019 at 14:29: First of all, they have to process the yes.....And that happens easily only next week, I was told so that it can take just 48 hours again......
The thing is, I am shown only 2 methods for payment. On the one hand Trustly, on the other hand MiFinity, whatever that should be.

One has only problems with this casino group, unbelievable.

MiFinity is an egaming wallet so like Neteller, Skrill etc..

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ruhrpott
Expert

[solved] Giant Kassu Naughtiness

19th Dec. 2019, at 03:09 pm CET#4
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Begbie wrote on 12/19/2019 at 3:04 pm
MiFinity is an egaming wallet just like Neteller, Skrill etc

Okay, good to know, thanks!

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DiamondDonut
Top Member

[solved] Giant Kassu Naughtiness

19th Dec. 2019, at 03:31 pm CET#5
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Hello,


I have exactly the same problem! on 17.12.2019 a withdrawal was requested and yesterday at about 18 clock also confirmed.

Today at 11:04 I got the following email:
________________________________________________________________________________________________________________

Dear...,

It seems something went wrong! Unfortunately due to a technical issue we are unable to process your withdrawal request. Your funds are now back in your account.

We kindly ask you to make a new Withdrawal request

Apologies for any inconvenience.

Should you have any further questions we have an amazing team that are happy to help via chat, email and phone!

Best Regards,

Kassu Payments Team
support@Kassu.com

____________________________________________________________________________________________________




The money was then back on my player account...later I got again 2x the following email:





________________________________________________________________________________________

Dear...


It seems something went wrong! Unfortunately due to a technical issue, we are unable to process your latest payout.

Your funds are now back in your account. Kindly login and place a new withdrawal request.

Apologies for the inconvenience


Should you have any further questions we have an amazing team that are happy to help via chat, email, and phone!


Kind Regards,


Payment Team

support@kassu.com.com

__________________________________________________________________________________________________________



However, the payout is still on "Processing" and the money was not credited to the player account this time.





To the Gamblejoe team:

Would be nice if I could also be helped...




Thank you very much!

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