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Kassu Casino: [solved] Deposit to Kassu possible despite ban for gambling addiction on various Genesis Global Limited casinos

Topic created on 24th Aug. 2020 | Page: 1 of 3 | Answers: 24 | Views: 4,738
Maleki
Rookie

[solved] Deposit to Kassu possible despite ban for gambling addiction on...

24th Aug. 2020, at 01:41 pm CEST#1
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Hello,

i have been permanently banned from VegasHero and Genesis Casino for gambling addiction.

The ban on Genesis was set up upon request via support chat. It was explicitly pointed out that I am a gambling addict.

Despite all this, yesterday I was able to register on Kassu and Deposit €4,582. Registered everywhere with my correct data.

On many sites this does not work, because the data is matched internally (Error 20012 I think).

I want my money back as I could not have deposited this just as the company was aware that I am addicted to gambling.

Have already contacted Kassu + MGA, I would be happy about the support of the site though.

This post has been translated automatically

domi2103
Rookie

[solved] Deposit to Kassu possible despite ban for gambling addiction on...

24th Aug. 2020, at 03:24 pm CEST#2
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Have you already written in the other thread that they want to protect themselves through their terms and conditions.
Morally, this is on the part of the casino certainly more than questionable. I think times if you do not explicitly mention that you want to be blocked for all casinos, then that does not happen. If a casino or a group has such information about a player, this group should also use the information for Player protection in my opinion. In the case of the Genesis group, however, this is obviously not done on purpose.

" 29.1.5...... ... ... ... If you request self-exclusion on any Genesis Global Limited website, this will only apply to the website specified at the time of confirmation. If you wish to self-exclude for all Genesis Global brands, you may do so by contacting Customer Service by mail or by live chat ... ... ... ..."

Would make me in your place but no great hopes. You just have to see how lax and ineffective the MGA is with player protection.
For this reason alone, I would like to see a German license.
But keep your fingers crossed!

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Maleki
Rookie

[solved] Deposit to Kassu possible despite ban for gambling addiction on...

24th Aug. 2020, at 04:02 pm CEST#3
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It must be said that I had myself blocked in one of the 2 casinos by visiting the support chat. And I explicitly pointed out that I am a gambling addict. If the casino operator does not react, it will be the MGA.

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domi2103
Rookie

[solved] Deposit to Kassu possible despite ban for gambling addiction on...

24th Aug. 2020, at 04:24 pm CEST#4
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Liked this post: Avatar von Kuno_Korken Kuno_Korken, Avatar von RebellYell RebellYell, Avatar von sippi sippi
I doubt it!
And if you look at your previous comments here, you look to be not convinced of your Gambling addiction itself!

https://www.gamblejoe.com/forum/spielotheken-und-spielbanken/spielbanken-und-kasinos/bundesweite-sperre-aufheben-140553/#p140559

This is just under a month ago: " Today with 1,900 in the classic game made 23,000 € (Blackjack)... Simply mega, 100€ sidebets and then straight flush, trips, etc.

Will pay out in increments of 5,000 per month... So that there is no problem with the bank / tax office..."


Even though I may sound like n ass right now. Sounds to me like you could use the gambling addiction because of the losses right now, but you don't really seem convinced of it yourself. Or rather, I don't think you personally will change anything about your situation!

Bear the loss like a man and draw the personal consequences from it, otherwise nothing will change for you so fast!

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Maleki
Rookie

[solved] Deposit to Kassu possible despite ban for gambling addiction on...

24th Aug. 2020, at 04:34 pm CEST#5
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domi2103 wrote on 24.08.2020 at 16:24: I doubt it!
And looking at your comments here so far, you don't look convinced of your Gambling addiction yourself!

https://www.gamblejoe.com/forum/spielotheken-und-spielbanken/spielbanken-und-kasinos/bundesweite-sperre-aufheben-140553/#p140559

This is just under n month ago: " Today with 1,900 in the classic game made 23,000 € (Blackjack)... Simply mega, 100€ sidebets and then straight flush, trips, etc.

Will pay out in increments of 5,000 per month... So that there is no problem with the bank / tax office..."


Even though I may sound like n ass right now. Sounds to me as if you could just use the gambling addiction because of the losses, but so really convinced of it you do not seem yourself. Or rather, I don't think you personally will change anything about your situation!

Bear the loss like a man and draw the personal consequences from it, otherwise nothing will change for you so fast!

Do you even know how a gambling addiction works?

The money was gone again the same day 🤣

I've been gambling for over 5 years and with my losses some would have already jumped off the bridge or in front of a train!

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domi2103
Rookie

[solved] Deposit to Kassu possible despite ban for gambling addiction on...

24th Aug. 2020, at 04:57 pm CEST#6
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Of course I know how it works. I've been playing for over 15 years and I'm certainly one of the problem gamers.

So you don't need to tell me about the lack of player protection. I know myself very well with. And I'm certainly on your side!

But I also know that I am responsible for my own actions. And if I don't change anything myself, I always just postpone the problems or they even get worse with time! If you do get the money back, it may plug a financial hole, but it doesn't fundamentally change the problem.


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Maleki
Rookie

[solved] Deposit to Kassu possible despite ban for gambling addiction on...

24th Aug. 2020, at 05:15 pm CEST#7
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domi2103 wrote on 24.08.2020 at 16:57: Of course I know how it works. Been playing for over 15 years myself and for sure I am one of the problem gamers.

Therefore you don't need to tell me about lack of player protection. I know very well about it. And I'm certainly on your side!

But I also know that I am responsible for my own actions. And if I don't change anything myself, I always just postpone the problems or they even get worse with time! If you do get the money back, it might plug a financial hole, but it won't fundamentally change the problem.



I am responsible for my own addiction?

I've had myself banned from 80% of the OCs, banned from the casino, banned from the arcades, and still it doesn't work out with complete abstinence. I would have to go into addiction treatment. Even then there is no cure. The next step is to cancel online banking. Only analog transfers.

The fact is, I told the company I was an addict. I was still able to log in with my data and spend 4.500€.

Now it is up to the moderation and MGA to bring something in motion here and really keep the game protection times. The MGA can look at the Sperrgrung both casinos and the chat histories

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upola
Legend

[solved] Deposit to Kassu possible despite ban for gambling addiction on...

24th Aug. 2020, at 05:26 pm CEST#8
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domi2103 has shown you the passage.

"29.1.5...... ... ... ... If you request self-exclusion on a Genesis Global Limited website, it will only apply to the website specified at the time of confirmation. If you wish to self-exclude for all Genesis Global brands, you may do so by contacting Customer Service by mail or by Live Chat ... ... ... ..."

Did you get blocked from all casinos and can you prove it?
The mods here won't be able to help you.
The MGA will probably point you to the passage as well.

This post has been translated automatically

upola
Legend

[solved] Deposit to Kassu possible despite ban for gambling addiction on...

24th Aug. 2020, at 05:29 pm CEST#9
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Why is it up to the moderation to set something in motion?
You can politely ask if you can get help.

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Maleki
Rookie

[solved] Deposit to Kassu possible despite ban for gambling addiction on...

24th Aug. 2020, at 05:36 pm CEST#10
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upola wrote on 24.08.2020 at 17:29: Why is it up to the moderation to set something in motion?
You can politely ask if you can get help.

Yes, that's what I asked for as well

🙄🙄🙄

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