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Kassu Casino: Kassu already locks Verified account. (Page 2)

Topic created on 02nd Mar. 2020 | Page: 2 of 2 | Answers: 15 | Views: 3,285
Kleinkariert
Expert

Kassu already locks Verified account.

3rd Mar. 2020, at 12:33 pm CET#11
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Caro wrote on 03/03/2020 at 10:35 am: On behalf of the manager, I am posting here the response to BlackPanther's complaint

Hello BlackPanther,
thank you very much for contacting us.
We would like to inform you that our management has decided to close your customer account. As we have found that you have been creating emails with fake promotions, trying to get bonuses.
We will not refund any deposits that were wagered before the decision was made to close your account.
This decision was made in accordance with our Terms of Service, clause 14.3. "The Company has the right, at its sole discretion, to refuse to open an account or to close a player's already opened account."
If you have any questions about this, please do not hesitate to ask us.

Kassu Casino

Apart from not returning the Deposit (I think it was gambled away, otherwise it would be really rip-off to withhold the money). Was there any evidence to the allegations? I think this is very important because these are allegations that need to be proven somehow by the casino.

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BlackPanther
Amateur

Kassu already locks Verified account.

3rd Mar. 2020, at 12:42 pm CET#12
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So to make it clear again now, I was blocked by the casino for Bonus abuse ok, I received emails and sometimes the code did not go then I had to Live Chat and they wanted the emails that sometimes took a long time, I do not know exactly how it came but apparently I had one or two codes used more than once is also all good and the block justified for genesis so in the first section.

the second section with Kassu however is NOT okey since i went into livechat why did they let me keep depositing and that's what it's all about saying i can keep the account verify me and let me deposit. so

PS: after the first two deposits I am immediately in the livechat have described my situation and was honest what should I do, I have explained to them my story also that I have been blocked in the genesis. Why was I not immediately told that they have to block the account?

Why was my account verified? Is this even allowed, what does a license say about this?

because at the latest with a Verification it should have been noticed, imagine a player with Gambling addiction which was already banned in Genesis, who registers and buttert his last money there in a new casino of the group purely, purely there is no Player protection nothing, just want to imply ma so wa

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Caro
Expert

Kassu already locks Verified account.

3rd Mar. 2020, at 01:06 pm CET#13
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You don't know how this happened? You clearly wrote me that you were banned from Genesis because you "allegedly" faked/altered emails several times in order to receive Deposit bonuses/promotions...

Why they blocked your account at Kassu and Casoola after the fact, I can't answer. I can only mediate and tell you the statements I receive from the manager. If you want more information about this, please contact the chat again (I told you via communicator)

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cbz490
Experienced

Kassu already locks Verified account.

3rd Mar. 2020, at 01:51 pm CET#14
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Would still be ridiculous if Kassu credit that has remained on the player account withholds, borders on fraud and such casinos here to list should be questioned then already times?! I mean it must be in Gamblejoes interest that only clean casinos are listed here?! (Moral club) @caro

If we believe the TA everything as he wrote it.

Love greetings


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Lucifer88neu
Rookie

Kassu already locks Verified account.

3rd Mar. 2020, at 01:54 pm CET#15
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cbz490 wrote on 03.03.2020 at 13:51 clock: Would still be ridiculous if Kassu credit that remains on the player account is withheld, already borders on fraud and such casinos here to lists should be questioned then already times?!I mean it must be in Gamblejoes interest that only clean casinos are listed here?!(Moral club) @caro

If we believe the TA everything as he wrote it.

Love greetings



As I understand it - which does not mean that it really is - there is no remaining balance on the account. He just can't make new deposits because he is blocked

Anything else would indeed be pure madness

Lg

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BlackPanther
Amateur

Kassu already locks Verified account.

3rd Mar. 2020, at 02:24 pm CET#16
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yes there is no credit, yet they screwed me, verified me and let me Deposit even though i asked them about the block and asked what was happening. even before the deposits and the verification

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