Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Jokerstar: No payout

Topic created on 04th Jul. 2024 | Page: 1 of 1 | Answers: 4 | Views: 1,307
Catmom123
Hi, I requested a payout on 02.07.2024 in the amount of 567.00 euros. I have actually deposited over several 1000.00 euros, never won. Now I wanted to have the money paid out on 02.07.2024 via bank transfer, nothing has arrived yet. I'm very patient when it comes to this, but at every other casino the payout was made within 24 hours or even on the same day. The support team seems rather annoyed when you ask questions and only puts you off with "they can't help it or the casino can't influence it". It's a shame that you don't really get any feedback on how far the transfer / payout has been completed..

This post has been translated automatically

Butterbrezel
Elite
A bank transfer, if it is not an express transfer, takes 1-2 working days once it has been processed. If the payment order was placed after 16:00, this no longer counts as a working day.

I also find a thread with "No payout" a bit excessive after this period.

This post has been translated automatically

Julian
Elite

Catmom123 wrote on 04.07.2024 at 18:58: Hi, I requested a payout on 02.07.2024 in the amount of 567.00 euros. I have actually deposited over several 1000.00 euros, never won. Now I wanted to have the money paid out on 02.07.2024 via bank transfer, nothing has arrived yet. I'm very patient when it comes to this, but at every other casino the payout was made within 24 hours or even on the same day. The support team seems rather annoyed when you ask questions and only puts you off with "they can't help it or the casino can't influence it". It's a shame that you don't really get any feedback on how far the transfer / payout has been completed..

Good morning Catmom123,

As Butterbrezel has already mentioned, a transfer can take 1-2 working days (in some cases even 3 working days).
Please post an update here if your transfer has arrived by the end of the day today.

If your money has not arrived by Monday, I will be happy to check with our contact person for you to make sure that there was no mistake with the transfer.

This post has been translated automatically

Catmom123
Hello,
Julian wrote on July 05, 2024 at 10:29 am:

Good morning Catmom123,

As Butterbrezel has already mentioned, a bank transfer can take 1-2 working days (in some cases even 3 working days).
Feel free to give an update here if your transfer has arrived by the end of the day today.

If your money has not arrived by Monday, I will be happy to check with our contact person for you to make sure that there was no mistake with the transfer.


Hello, yes 1 - 2 working days are usual... also times The money has not arrived yet, it did not arrive today.
i have not yet received an email that the money has been transferred. Would be nice if you could get in touch with the customer service / contact person.

This post has been translated automatically

Catmom123

Butterbrezel wrote on 04.07.2024 at 19:04: A bank transfer, if it is not an express transfer, takes 1-2 working days once it has been processed. If the order for the payout was after 16:00, this no longer counts as a working day.

I also find a thread with "No payout" a bit exaggerated after this period.

Well, no payout has been made yet. The player profile still says "the payout is being processed" According to customer service, this can take longer from a sum of 300.00 euros. The payout has not even been processed yet. After asking, customer service said that they had probably sent me an email, but this has not happened. I didn't receive one in my spam folder, nor any other. I have never experienced anything like this in a casino! The fact that a payout sometimes takes 1 - 3 days is completely okay. But you are always put off with the same topic, it also seems to be the same employee who replies to my messages on the website... always the same answer. I asked for the email to be sent to me again, but it was ignored and no one can tell me what the processing status is, where the money has gone or anything else

This post has been translated automatically

Hot Topics25th Nov. 2024 at 07:08 pm CET

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.

© 2012-2024 GambleJoe.com

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately