Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Jokerstar: [solved] Jokerstar real money balance disappeared (Page 6)

Topic created on 27th Feb. 2023 | Page: 6 of 12 | Answers: 112 | Views: 13,186
Stromberg
Legend

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 01:38 pm CET#34
0 Likes

Nobody has liked this post so far

T0uchTheSky wrote on 01/03/2023 at 13:33:

With a note this is still fraud, real money remains real money even if I selected free spins when I deposited. Why don't they do like some other casinos. If you have won with real money what and pay that out, the free spins are automatically deleted

They just value the free spins like a Deposit bonus. If this is made sufficiently clear, this is then actually no more "fraud" than a deposit bonus. If just unusual... Critical but as I said just that you do not know at all, what comes to a turnover conditions on one.

This post has been translated automatically

LuckyNoob
Rookie

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 01:39 pm CET#35
0 Likes

Nobody has liked this post so far
10 free spins on Starbust for 10 cents and wins are real money.

I still don't like the direction this is taking.

It's not that easy to get off the hook now, is it?

This post has been translated automatically

T0uchTheSky
Elite

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 01:44 pm CET#36
0 Likes

Nobody has liked this post so far
Stromberg wrote on 01.03.2023 at 13:38:

They just value the free spins like a Deposit bonus. If that is made sufficiently clear, that is then actually no more "fraud" than a deposit bonus. If halt also unusual... Critical is but as said halt that one does not know at all what comes to turnover conditions on one.

Just because this is clearly stated in the bonus conditions, does not mean that this is not fraud. As I said, I have never experienced such a thing in my gambling life, and so have many other people here. Besides, you yourself write that you don't know what turnover conditions you're in for when you've played the free spins

This post has been translated automatically

Stromberg
Legend

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 01:50 pm CET#37
0 Likes

Nobody has liked this post so far
T0uchTheSky wrote on 01/03/2023 at 13:44:
Just because it's clearly stated in the Bonus terms and conditions doesn't mean it's not a scam. As I said, I've never experienced anything like this in my gambling life, and many other people here exactly the same. Besides, you yourself write that you don't know at all what turnover conditions you're in for once you've played the free spins

Yes, that's the catch with the turnover conditions... If necessary, you would have to limit the amount to be converted to the Deposit amount.

I have never seen something like that. Would never accept this. Really absurd offer.
Whether it is to be evaluated now legally however differently than a sticky Deposit bonus, I think stop rather not... But I'm also not a lawyer.

This post has been translated automatically

Falke
Expert

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 02:36 pm CET#38
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Did they offer you a Deposit bonus with free spins again? The same one that we are already talking about here?

They really don't understand how bad their offer is and that they have pretty bad chances in Germany, if someone really goes to the consumer protection and/or the licensing authority.

They would have to explain it in such a way that every beginner understands what is meant by it. Most players don't even understand what turnover conditions are exactly, etc.

I still hold it once again: Jokerstar has simply deleted real money and on demand they also remain with this decision.
For marketing reasons alone, it would have been smart to credit the €35 as real money again and simply choose a different model in the future.

I think they really don't realize how much damage they do to their image because of such a small thing.

This post has been translated automatically

Donnie
Elite

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 02:45 pm CET#39
0 Likes

Nobody has liked this post so far
You have been credited with 25€ Bonus money with one-time turnover

This post has been translated automatically

Donnie
Elite

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 02:58 pm CET#40
0 Likes

Nobody has liked this post so far
One would now have to open a second thread with StarGames and its unfair Cashback offer (do not mean the Wednesday wheel).da would hail but before booked Bonuses only so🤦

This post has been translated automatically

bruffl
Expert

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 03:07 pm CET#41
0 Likes

Nobody has liked this post so far
@all the sweepstakes is over

danny005 has the correct result.


There was FS worth 5€. 1🤣
Thereby it was 25 a 20 cents.
It was about the total amount, and not the number of FS...

This post has been translated automatically

T0uchTheSky
Elite

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 03:19 pm CET#42
0 Likes

Nobody has liked this post so far
bruffl wrote on 01/03/2023 at 15:07: @all the sweepstakes is over

danny005 has the correct result.


There was FS worth 5€. 1🤣
Thereby it was 25 a 20 cents.
It was about the total amount, and not about the number of FS...

What the f... , this casino belongs to the casinos you should not play

' Nevertheless, we can understand your annoyance and as a thank you for your suggestion we would like to meet you with a bonus offer and have left a attractive bonus surprise in your profile."

Haha

This post has been translated automatically

Donnie
Elite

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 03:21 pm CET#43
0 Likes

Nobody has liked this post so far

bruffl wrote on 01/03/2023 at 15:07: @all the sweepstakes is over

danny005 has the correct result.


There was FS worth 5€. 1🤣
Thereby it was 25 a 20 cents.
It was about the total amount, and not the number of FS...

Was it at least real money?

This post has been translated automatically

Hot Topics23rd Dec. 2024 at 04:51 am CET

Gossip
0
Offline Casinos
0
Offline Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately