Jokerstar: [solved] Jokerstar real money balance disappeared (Page 4)

bruffl wrote on 03/01/2023 at 12:32 PM: So dear community, there was a response from Jokerstars:

A little raffle for the community.
It is about a 10€ PSC.
My account was credited with a bonus,
i will not tell you which one. You may guess until 20 clock, what it was.
Real money, Bonus money or FS.
Please enter your estimated amount, write if it is bonus, real money or FS.
Enter the estimated value of the bonus.
Ez you must first indicate the type of bonus, then the value.
Whoever guesses the right answer first will get the 10€.
If no one guesses correctly, the closest guess counts.
The type of bonus must be indicated correctly in any case...


here is the mail:

thank you for contacting Jokerstar customer service. We will be happy to assist you and discuss your case in more detail below:
You made a Deposit of €25.00 at Jokerstar on 02/24/2023 and selected the "40 Spins Burning Wild" bonus. From this point on, according to our Bonus terms and conditions, your deposit was bonus-linked and all wins made with it became bonus money. Your winnings in the amount of €35.00 outside of the free spins were therefore considered bonus money and were valid until 27.02.2023 as part of the bonus promotion (according to paragraph 1.8. of our General Bonus and Free Spins Terms and Conditions). You are welcome to view these under the following link: Bonus & Terms & Conditions - Jokerstar .

We take your concern as an opportunity to make the presentation of our bonus conditions more transparent in order to avoid future misunderstandings and confusion.
Nevertheless, we understand your annoyance and would like to thank you for your suggestion with a bonus offer and have added an attractive bonus surprise to your profile. Look in your navigation bar under the gift icon for 🎁️.

Kind regards
Customer Service Management

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Enride87 wrote on 01.03.2023 at 12:39 pm: My Tip: 40 Free Spins

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