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Jokerstar: [solved] Jokerstar real money balance disappeared (Page 3)

Topic created on 27th Feb. 2023 | Page: 3 of 12 | Answers: 112 | Views: 13,179
hustlehoff
Expert

[solved] Jokerstar real money balance disappeared

28th Feb. 2023, at 08:07 pm CET#4
1 Like

Liked this post: Avatar von david84 david84
Although it is so in the terms and conditions but still oh man, just hope that, the themselves realize how stupid this is. A fortune "only" 35 € if the really insist on the shit. But guess times, they themselves are not gamblers and iwie came about the regulation with someone who has worked out the system. But I know someone who is well-heeled and also works in a casino at the top and I know how they talk internally à la "the slot-playing lower class" the laugh already in the funny that you play slots at all.

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Falke
Expert

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 12:15 am CET#5
0 Likes

Nobody has liked this post so far

hustlehoff wrote on 28.02.2023 at 20:07 clock: Although stands so in the terms and conditions but still oh man, just hope that, the themselves realize how stupid this is. A luck "only" 35 € if the really insist on the shit. But guess times, they themselves are not gamblers and iwie came about the regulation with someone who has worked out the system. But I know someone who is well-heeled and also works in a casino at the top and I know how they talk internally à la "the slot-playing lower class" the laughing already in the funny that you play slots at all.

What would happen in the case if someone has € 3,000 on the account and thinks, the 20 free spins I also take and pay 20 €. Would the entire real money be gone if the free spins are not used? I know that's a very unlikely case, but in principle that should be gone, right?


In any case, this rule is really one of the most bizarre I've seen in casinos and I've read a lot here.

But also good to know that in this case they would never get away with it, because that prevents the German license and the casino is liable in Germany.

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julia_jokerstar
Rookie

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 07:48 am CET#6
0 Likes

Nobody has liked this post so far

Falcon wrote on 01.03.2023 at 00:15:

What would happen in the case if someone has € 3,000 on the account and thinks, the 20 free spins I also take and Deposit for 20 €. Would the entire real money then also be gone if the free spins are not used? I know that's a very unlikely case, but in principle that should be gone, right?


In any case, this rule is really one of the most bizarre I've seen in casinos and I've read a lot here.

But also good to know that in this case they would never get away with it, because that prevents the German license and the casino is liable in Germany.

Good morning @Falke, I would like to set the record straight: If we assume, as in your example, that €3,000 is already in the account and then €20 is deposited to take advantage of a free play offer, of course only the €20 becomes bonus money. The €3,000 has nothing to do with this and remains real money and therefore in the user account even after the bonus has expired.

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LuckyNoob
Rookie

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 08:18 am CET#7
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Well, the most important question was fortunately clarified quite quickly...

I sense this is going to go on longer.

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bruffl
Expert

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 09:17 am CET#8
2 Likes

Liked this post: Anonym, Avatar von julia_jokerstar julia_jokerstar
Ohh, the manager is reading here.
I have not yet received a reply to my mail to support

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LuckyNoob
Rookie

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 09:21 am CET#9
0 Likes

Nobody has liked this post so far
As I read between the lines with her, everything also seems to be fine.

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T0uchTheSky
Elite

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 10:16 am CET#10
0 Likes

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That's all the casino manager says about it? Not even a word about their fraudulent bonus condition?

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julia_jokerstar
Rookie

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 10:26 am CET#11
1 Like

Liked this post: Avatar von Max_Bet Max_Bet

T0uchTheSky wrote on 03/01/2023 at 10:16 am: That's all the casino manager says? Not even a word about their fraudulent bonus condition?

Hi T0uchTheSky, I am currently in discussion with the relevant department regarding this case, then I will comment here on behalf of Jokerstar or the CRM department. So please be patient a bit longer, @bruffl will definitely get a feedback from customer service today. Please don't think that we ignore such posts or don't take them to heart. We want to make Jokerstar as transparent as possible for you and therefore want to discuss such cases internally in detail before we answer here publicly.


Thank you for your understanding. If you have any questions or other comments, please feel free to send me a message via PN.

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julia_jokerstar
Rookie

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 11:07 am CET#12
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Hello to the GambleJoe round, first of all, thank you for your feedback and suggestions! We have discussed the case internally and are working on optimizing the presentation so that we can make the Bonus terms and conditions more transparent in the future. We hope that we can avoid such misunderstandings in the future @Bruffl, customer service has sent you another detailed email regarding your request.

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bruffl
Expert

[solved] Jokerstar real money balance disappeared

1st Mar. 2023, at 12:32 pm CET#13
1 Like

Liked this post: Avatar von LuckyNoob LuckyNoob
So dear community, there was a response from Jokerstars:

A little raffle for the community.
It is about a 10€ PSC.
My account was credited with a bonus,
i will not tell you which one. You may guess until 20 clock, what it was.
Real money, Bonus money or FS.
Please enter your estimated amount, write if it is bonus, real money or FS.
Enter the estimated value of the bonus.
Ez you must first indicate the type of bonus, then the value.
Whoever guesses the right answer first will get the 10€.
If no one guesses correctly, the closest guess counts.
The type of bonus must be indicated correctly in any case...


here is the mail:

thank you for contacting Jokerstar customer service. We will be happy to assist you and discuss your case in more detail below:
You made a Deposit of €25.00 at Jokerstar on 02/24/2023 and selected the "40 Spins Burning Wild" bonus. From this point on, according to our Bonus terms and conditions, your deposit was bonus-linked and all wins made with it became bonus money. Your winnings in the amount of €35.00 outside of the free spins were therefore considered bonus money and were valid until 27.02.2023 as part of the bonus promotion (according to paragraph 1.8. of our General Bonus and Free Spins Terms and Conditions). You are welcome to view these under the following link: Bonus & Terms & Conditions - Jokerstar .

We take your concern as an opportunity to make the presentation of our bonus conditions more transparent in order to avoid future misunderstandings and confusion.
Nevertheless, we understand your annoyance and would like to thank you for your suggestion with a bonus offer and have added an attractive bonus surprise to your profile. Look in your navigation bar under the gift icon for 🎁️.

Kind regards
Customer Service Management

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