[solved] Jokerstar real money balance disappeared

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Expert

bruffl

verifiedTopic Creator

Forum posts: 1.760 Member since: 08.07.2018

3rd Mar. 2023, at 08:45 am CET#84

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RiverSong wrote on 03.03.2023 at 06:04 clock:
i would have the cash spins demonstratively not touched and let them rot incl. mail that I would like to have my cashable real money, everything else was and is a cheek in this case....

that was also my train of thought. Had long thought. But I had also planned the win here in the forum as a lottery to raffle,

had also told Caro. At 3.5 €, but that is now also not an option......

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Expert

Caro

verified

Forum posts: 1.839 Member since: 12.12.2018

[solved] Jokerstar real money balance disappeared

3rd Mar. 2023, at 08:57 am CET#85

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I must also briefly add my two cents...Jokerstars is not allowed to credit Bonus money, which is unfortunately not allowed due to the State Treaty on Gambling. Accordingly, they could only credit cash spins to bruffl.

Honestly, yes, the conditions are stupid, but they are working on adapting them.

As "compensation" bruffl gets a paltry 25 FS à 20 cents (I too shook my head) and after we all grumbled, he was credited another 35 FS à 1 €. If the casino is not allowed to credit bonus money, what else is it supposed to do? You take Jokerstars, in my opinion, bissl too much apart...

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Legend

Stromberg

Forum posts: 4.647 Member since: 17.07.2017

[solved] Jokerstar real money balance disappeared

3rd Mar. 2023, at 09:03 am CET#86

2 Likes

Liked this post: Caro, denyo123

Caro wrote on 03.03.2023 at 08:57: I must also briefly give my two cents...Jokerstars may not credit Bonus money, which is unfortunately not allowed due to the State Treaty on Gambling. Accordingly, they could only credit bruffl cashspins.

Honestly, yes, the conditions are stupid, but they are working on adapting them.

As "compensation" bruffl gets a paltry 25 FS à 20 cents (I too shook my head) and after we all grumbled, he was credited another 35 FS à 1 €. If the casino is not allowed to credit bonus money, what else is it supposed to do? You take Jokerstars, in my opinion, bissl too much apart...

Maybe they could have just credited it back, similar to when you violate bonus conditions and then get your Deposit back.

This should then be evaluated differently than bonus money.
But I also do not think that the 35 spins were meant badly, could have also bang...

But yes, everyone can now draw his conclusion, whether he still wants to play there, or only when the conditions were changed or not at all, however.

Do not have to now for days on it rumreiten.

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Experienced

kleo7777

Forum posts: 406 Member since: 14.04.2020

[solved] Jokerstar real money balance disappeared

3rd Mar. 2023, at 10:42 am CET#87

1 Like

Liked this post: Anonym

Gigi55 wrote on 02.03.2023 at 18:01:

Do not spend at once, whereby gibts not even a kebab for.

But laugh with us today so nen dönerladen opens, ,house of the kebab,, only today each kebab 1 cent if he hurries and queues behind he gets for it nen kebab bit of fun

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Legend

RiverSong

Forum posts: 4.210 Member since: 31.10.2017

[solved] Jokerstar real money balance disappeared

3rd Mar. 2023, at 11:12 am CET#88

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Stromberg wrote on 03/03/2023 at 09:03: Maybe you could have just booked it back, similar to when you violate bonus conditions and then get your Deposit back.

back posting would certainly have been an option without violating the great contract, the oc could have also written why it chose the cashspins and not the real money method. then i would have saved my thoughts and my post about it

but as always on the part of an oc (in general) do not contribute more than absolutely necessary for clarification.

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Rookie

julia_jokerstar

Casino Manager

Forum posts: 21 Member since: 12.10.2021

[solved] Jokerstar real money balance disappeared

3rd Mar. 2023, at 01:10 pm CET#89

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Dear GambleJoe Community,

thank you for the numerous feedback! We have taken this as an opportunity to optimize the user journey after receiving Deposit free spins and to make the bonus conditions clearer. This has already been implemented on our platform.
At the moment we are working on an adjustment of our bonus conditions, which will be accompanied by technical changes. We still need some time for this and ask for your patience.

Until then, we have an exclusive offer as a small thank you for your feedback:

The first 500 Jokerstar customers of the GambleJoe Community, who contact us by mail at hilfe@jokerstar.de with the code JOKERJOE , will receive 10 Cash-Spins à 0,10 € with a maximum payout of 100 €. The action runs immediately.

For further optimization suggestions I always have an open ear for you in my inbox here on GambleJoe and will gladly forward them to the responsible departments to initiate discussions.

I wish you all a nice rest of the day.

Good luck & best regards
Your Jokerstar Team

Edit by Caro: removed unnecessary paragraphs

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Expert

bruffl

verifiedTopic Creator

Forum posts: 1.760 Member since: 08.07.2018

[solved] Jokerstar real money balance disappeared

3rd Mar. 2023, at 02:54 pm CET#90

3 Likes

Liked this post: denyo123, Hanshanshans, LuckyNoob

julia_jokerstar wrote on 03/03/2023 at 13:10: Dear GambleJoe Community,

thank you for the numerous feedback! We have taken this as an opportunity to optimize the user journey after receiving Deposit free spins and to make the Bonus terms and conditions clearer. This has already been implemented on our platform.
At the moment we are working on an adjustment of our bonus conditions, which will be accompanied by technical changes. We still need some time for this and ask for your patience.

Until then, we have an exclusive offer as a small thank you for your feedback:

The first 500 Jokerstar customers of the GambleJoe Community, who contact us by mail at hilfe@jokerstar.de with the code JOKERJOE , will receive 10 Cash-Spins à 0,10 € with a maximum payout of 100 €. The action runs immediately.

For further optimization suggestions I always have an open ear for you in my inbox here on GambleJoe and will gladly forward them to the responsible departments to initiate discussions.

I wish you all a nice rest of the day.

Good luck & best regards
Your Jokerstar Team

Edit by Caro: removed superfluous paragraphs

10 cashspins a 10 cents, for sure the last Heini comes crawling out of the hole.
Probably with prior registration....

Sorry, you have understood nothing.

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Elite

Donnie

Forum posts: 3.276 Member since: 07.10.2021

[solved] Jokerstar real money balance disappeared

3rd Mar. 2023, at 03:02 pm CET#91

1 Like

Liked this post: denyo123

bruffl wrote on 03.03.2023 at 14:54 Clock:
10 cashspins a 10 cents, for sure the last twerp will come crawling out of the hole.
Probably with prior registration....

Sorry, you have understood nothing.

I did, here with the spins you crooks, deposited is still never again.Even if your bonus conditions are immediately before the Deposit to see, this is simply not times at all☝

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Elite

Donnie

Forum posts: 3.276 Member since: 07.10.2021

[solved] Jokerstar real money balance disappeared

3rd Mar. 2023, at 04:11 pm CET#92

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And after the 0€ win from the 10 cashspins with 7 not coming 3.scatter symbols directly times a bonus offer get.Nö thanks Jokerstar

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Expert

Falke

Forum posts: 1.812 Member since: 06.03.2020

[solved] Jokerstar real money balance disappeared

3rd Mar. 2023, at 05:18 pm CET#93

2 Likes

Liked this post: B****3, Matthias

Donnie wrote on 03.03.2023 at 16:11: And after the 0€ win from the 10 cashspins with 7 not coming 3.scatter symbols directly times a bonus offer get.Nope thanks Jokerstar

Don't get mad at me. To be upset on the one hand about how bad the offer is, but on the other hand be one of the first to accept the offer, is also not exactly to be taken seriously.

Obviously there is a demand for this offer and therefore everyone who wants to can accept it. And everyone else just leaves it alone.

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Jokerstar: [solved] Jokerstar real money balance disappeared (Page 11)

[solved] Jokerstar real money balance disappeared

[solved] Jokerstar real money balance disappeared

[solved] Jokerstar real money balance disappeared

[solved] Jokerstar real money balance disappeared

[solved] Jokerstar real money balance disappeared

[solved] Jokerstar real money balance disappeared

[solved] Jokerstar real money balance disappeared

[solved] Jokerstar real money balance disappeared

[solved] Jokerstar real money balance disappeared

[solved] Jokerstar real money balance disappeared

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