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Jokerstar: [solved] Jokerstar real money balance disappeared (Page 10)

Topic created on 27th Feb. 2023 | Page: 10 of 12 | Answers: 112 | Views: 12,799
Falke
Expert

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 03:58 pm CET#74
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bruffl wrote on 02.03.2023 at 15:47:

true.

The casino junior manager got back to me.

" as we can understand your still existing annoyance, we have decided internally to accommodate you again. You will therefore find 35 cash spins worth €1 in your navigation bar. We are currently working on a solution to include your feedback on Jokerstar.de.

We wish you continued fun playing on Jokerstar.de.

Kind regards"


so far so good, it is not a nuisance, well a courtesy....., and continue to have fun on Jokerstars......

Is the money won from it then real money? Then it would be at least a halfway fair offer.

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Max_Bet
Expert

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 04:00 pm CET#75
0 Likes

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bruffl wrote on 02.03.2023 at 15:47:

true.

The casino junior manager got back to me.

" as we can understand your still existing annoyance, we have decided internally to accommodate you again. You will therefore find 35 cash spins worth €1 in your navigation bar. We are currently working on a solution to include your feedback on Jokerstar.de.

We wish you continued fun playing on Jokerstar.de.

Kind regards"


so far so good, it's not a nuisance, well a courtesy....., and keep having fun on Jokerstars......

Play that down and then away there 👍🏻

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LuckyNoob
Rookie

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 05:00 pm CET#76
1 Like

Liked this post: Anonym
No congratulations at all from the manager for the winner of the lottery?
Unfair sports people......
10 spins more for the cost of his Paysafecard, or...oh come on, I'll add five more, then it's nice and round, but would have been really too much of a good thing.

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bruffl
Expert

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 05:09 pm CET#77
1 Like

Liked this post: Avatar von Falke Falke
Falcon wrote on 02.03.2023 at 15:58:

Is the money won from this then real money? Then it would be at least a halfway fair offer.

Yes, is real money.
Have run the games at Eye of Horus.
There were wins in the amount of 3.50€.
Okay, now the casino can not help....

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Anonym

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 06:00 pm CET#78
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Falcon wrote on 02/03/2023 at 12:28 PM:

I finds also only funny. The more often the manager reports here, the more they ride themselves in. There really seems to have no idea of their own rules.


Delete him all the money, where even 25 € Deposit are there and then claim that the real money remains real money.
A few pages before the manager but again explains exactly the opposite.

And for that they made another team meeting. The more often they brainstorm there, the more confusing it gets.

I now have pictures in my head of how the brainstorming process works😂 Yes - Yes - No

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Anonym

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 06:01 pm CET#79
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bruffl wrote on 02/03/2023 at 17:09:
Yes, is real money.
Ran the games on Eye of Horus.
There were wins in the amount of 3,50€.
Okay, now the casino can not help....

Do not spend at once, whereby gibts not even a kebab for.

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Butterbrezel
Elite

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 06:40 pm CET#80
3 Likes

Liked this post: Anonym, Avatar von Dutch78 Dutch78, Avatar von Falke Falke
The cherry on the cake was the update today.

It's all about the gigantic sum of 35.00 EUR. The reason for the dispute are, formulated positively, very borderline terms and conditions.
And then irgenndein employee decides in the casino that one credits to the customer exactly this value...in the form of Freespins.
This is so passive aggro (we give you the 35.00 EUR, but only as we want, because we are right!)

I also work daily with customer contact and I am the contact person for the rather very tricky cases.

The basis for good service is: The customer is right, even if he is not!
And in this example, the customer (bruffl) is even right.

The customer, no matter in which area, is accommodated appropriately and within the available economic framework.

You can discuss this in the next meeting. Greetings go out to the person who decided the nonsense.

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bruffl
Expert

[solved] Jokerstar real money balance disappeared

2nd Mar. 2023, at 06:53 pm CET#81
3 Likes

Liked this post: Anonym, Avatar von Butterbrezel Butterbrezel, Avatar von Falke Falke

Wutmaennchen wrote on 02.03.2023 at 18:40: The cherry on the cake was the update today.

It is all the time about the gigantic sum of 35.00 EUR. Reason for the dispute are, positively formulated, very borderline AGBs.
And then irgenndein employee decides in the casino that one credits to the customer exactly this value...in the form of Freespins.
This is so passive aggro (we give you the 35.00 EUR, but only as we want, because we are right!)

I also work daily with customer contact and I am the contact person for the rather very tricky cases.

The basis for good service is: The customer is right, even if he is not!
And in this example, the customer (bruffl) is even right.

The customer, no matter in which area, is accommodated appropriately and within the available economic framework.

You can discuss this in the next meeting. Greetings go out to the person who decided the nonsense.


Anger man, very aptly put.

The customer can still be so bad or unsympathetic,
he brings the money.
And this bad puplicity.....if I were boss of the joint,
i'd have my people standing at attention.
Would have been such a cheap and great advertisement,
to solve this problem in a timely, generous and customer-oriented manner.
So it is as it is and the earth continues to turn.
I gambled away the 3.5€ recklessly,
would certainly not have been paid out to me.
And the verification....

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T0uchTheSky
Elite

[solved] Jokerstar real money balance disappeared

3rd Mar. 2023, at 12:05 am CET#82
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bruffl wrote on 02.03.2023 at 18:53:

Rage man, very aptly put.

The customer can be however bad or unsympathetic,
he brings the money.
And this bad puplicity.....if I were boss of the joint,
i'd have my people standing at attention.
Would have been such a cheap and great advertisement,
to solve this problem in a timely, generous and customer-oriented manner.
So it is as it is and the earth continues to turn.
I gambled away the 3.5€ recklessly,
would certainly not have been paid out to me.
And the verification....

Congratulations on your win of 3.50 euros, this casino is great and I will recommend it

This post has been translated automatically

RiverSong
Legend

[solved] Jokerstar real money balance disappeared

3rd Mar. 2023, at 06:04 am CET#83
0 Likes

Nobody has liked this post so far
very questionable practice of the casino, but to think of the same --> customer plays with it anyway, no matter whether he gets cash spins or raw cash as compensation.
of course it would have been best to credit the original amount back as real money, but casinos always want to demonstrate their power.

i would have the cash spins demonstratively not touched and let them rot incl. mail that I would like to have my cashable real money, everything else was and is a cheek in this case...

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