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Jokerstar: [solved] Jokerstar real money balance disappeared

Topic created on 27th Feb. 2023 | Page: 1 of 12 | Answers: 112 | Views: 13,175
bruffl
Expert

[solved] Jokerstar real money balance disappeared

27th Feb. 2023, at 11:35 am CET#1
0 Likes

Nobody has liked this post so far
i had deposited on Friday 25€ at Jokerstar.
I think I also got 30 FS credited, which I have not used.
Had nen bit gedadelt, were 35€ on the clock, yesterday and Saturday I have not played at all.
Now I just look at my Jokerstar account.
Credit zero.
Completely perplexed I have asked in the live chat.
By the fact that I have not used my FS, my bonus balance ( which bonus balance???) was
canceled... I was always in the real money area

There are things that you think do not exist, but apparently they do.

Below is the answer of the chat...


Your Deposit was linked to a bonus.


Bonus conditions

Get up to 40 free spins for Burning Wild!

- You can find your free spins in the navigation bar.
➡️- After receiving your bonus, you have 3 days to fulfill the Wagering requirements of your free spins wins before they expire. ⬅️
- Free spins wins must be wagered 30 times before the total can be converted to real money and cashed out.
➡️- When placing wagers, your deposited money will be used first, followed by the bonus money.⬅️
- Even if you don't play your free spins right away, any wins made with your deposit will become bonus money. Only after you have played your free spins, your conversion amount is determined and you contribute to the conversion with your further spins.
- If you have fulfilled the conversion requirements, a maximum win amount of €250 will be added to your real money balance.
- Wins that exceed €250 will be forfeited and will not be paid out.
- This free spins offer is valid once until 28.02.2023 at 23:59.
- Unused free spins will expire after this period.

This post has been translated automatically

Anonym

[solved] Jokerstar real money balance disappeared

27th Feb. 2023, at 11:37 am CET#2
1 Like

Liked this post: Avatar von Max_Bet Max_Bet
Gabs hier vor Kurzen schon mal, wenn du da einzahlst und dafür FS bekommst, dann wird das eingezahlte Geld zu Bonusguthaben und erst dann wieder zu Echtgeld, wenn du die FS abgespielt und komplett umsetzen haben.

This post has been translated automatically

T0uchTheSky
Elite

[solved] Jokerstar real money balance disappeared

27th Feb. 2023, at 11:42 am CET#3
4 Likes
bruffl wrote on 27.02.2023 at 11:35: I had on Friday 25€ deposited at Jokerstar.
Had I think additionally 30 FS credited, which I have not used.
Had nen bit gedadelt, were 35€ on the clock, yesterday and Saturday I have not played at all.
Now I just look at my Jokerstar account.
Credit zero.
Completely perplexed I have asked in the live chat.
By the fact that I have not used my FS, my bonus balance ( which bonus balance???) was
canceled... I was always in the real money area

There are things that you think do not exist, but apparently they do.

Below is the answer of the chat...


Your Deposit was linked to a bonus.


Bonus conditions

Get up to 40 free spins for Burning Wild!

- You can find your free spins in the navigation bar.
➡️- After receiving your bonus, you have 3 days to fulfill the Wagering requirements of your free spins wins before they expire and become void. ⬅️
- Free spins wins must be wagered 30 times before the total can be converted to real money and cashed out.
➡️- When placing wagers, your deposited money will be used first and then the bonus money.⬅️
- Even if you don't play your free spins right away, any wins made with your deposit will become bonus money. Only after you have played your free spins, your conversion amount is determined and you contribute to the conversion with your further spins.
- If you have fulfilled the conversion requirements, a maximum win amount of €250 will be added to your real money balance.
- Wins that exceed €250 will be forfeited and will not be paid out.
- This free spins offer is valid once until 28.02.2023 at 23:59.
- Unused free spins will expire after this period.

Sorry to say this, but this is scam, I have never experienced anything like this in my gambling life. And this casino is listed #1 on Gamble Joe...

This post has been translated automatically

bruffl
Expert

[solved] Jokerstar real money balance disappeared

27th Feb. 2023, at 11:55 am CET#4
0 Likes

Nobody has liked this post so far
Antiheld1335 wrote on 27.02.2023 at 11:37 am: Gabs here recently already times, if you Deposit there and get FS for it, then the deposited money becomes bonus credit and only then again to real money when you have played the FS and completely converted.

okay, and after 3 days the FS were already deleted? And the real money too.

It said it is only played with the real money...

it is fortunately only 35€...

This post has been translated automatically

Falke
Expert

[solved] Jokerstar real money balance disappeared

27th Feb. 2023, at 02:34 pm CET#5
1 Like

Liked this post: Avatar von Tobs1984 Tobs1984

bruffl wrote on 27.02.2023 at 11:55 am:
ok, and after 3 days the FS were already deleted? And the real money too.

But it said, it is only played with the real money...

fortunately it is only 35€...

In any case, I would object to this and contact the authorities directly. Can not be that they simply convert real money into Bonus money and then simply retain the money.


After they have a German license, the chances should be very good that you get the money back. So you can not only turn to the registration office, but also to the consumer protection.

Is not much money, but purely on principle.
What would have happened if you had deposited 1,000 € and had not used your 30 free spins? Do they then simply steal your 1,000 €? Probably yes, because it's the same principle.

So, under no circumstances can I imagine this going through legally. Stay on it and let us know. I'm curious what comes out of it.

This post has been translated automatically

bruffl
Expert

[solved] Jokerstar real money balance disappeared

27th Feb. 2023, at 04:40 pm CET#6
0 Likes

Nobody has liked this post so far
Falcon wrote on 27.02.2023 at 14:34:

I would object to this in any case and contact the authorities directly. Can't be that they just convert real money into Bonus money and then just withhold the money.


Since they have a German license, the chances are very good that you will get the money back. So you can not only turn to the registration office, but also to the consumer protection.

Is not much money, but purely on principle.
What would have happened if you had deposited 1,000 € and had not used your 30 free spins? Do they then simply steal your 1,000 €? Probably yes, because it's the same principle.

So, under no circumstances can I imagine this going through legally. Stay on it and let us know. I'm curious to see what comes out of it.

Thank you,


i am also just amazed.
Luckily it's only 35€.
I bet more than that I Zocke.
But have times thought, also for GJ, times again about nen few links deposit.
I will times ne mail aufsetzen, let's see how it is reacted.
Keep you up to date.

This post has been translated automatically

LuckyNoob
Rookie

[solved] Jokerstar real money balance disappeared

27th Feb. 2023, at 05:00 pm CET#7
0 Likes

Nobody has liked this post so far
When you think you've seen it all...

Find it but really super great how clear it is in the bonus conditions.

That is certainly but also exactly the point, because every savvy user knows how these are about lapidary free spins, so why read?

With a deposite bonus, I read through everything very carefully so as not to fall into a trap.

Ingenious, the guys/ones

This post has been translated automatically

bruffl
Expert

[solved] Jokerstar real money balance disappeared

27th Feb. 2023, at 05:30 pm CET#8
0 Likes

Nobody has liked this post so far
when I see my win/loss balance on the page, it says that I would have won 10€ after all......

This post has been translated automatically

bruffl
Expert

[solved] Jokerstar real money balance disappeared

27th Feb. 2023, at 05:39 pm CET#9
0 Likes

Nobody has liked this post so far
So, contacted customer service again....

Dear Sir or Madam,


i had already written to your chat, unfortunately it could not help me satisfactorily.
I had deposited 25€ on Friday, I was offered two bonus offers, either free spins or a 250% Deposit bonus.
It said I would first play with my real money, this I did, and used the bonus at all, so was me all the time in real money mode without bonus!

Now today I was surprised to find that my entire balance has disappeared from my account (35€).
Their employee in the chat told me that the bonus rules were such that my entire real money was gone.


I tell you honestly, I have not experienced such MAchenschaften myself in any Curacao joint.
I am an active member of Gamblejoe, even there they are amazed at the procedure, to say the least.


I politely ask you to look at this case again, and give me feedback.


Thank you very much.


With kind regards


This post has been translated automatically

Falke
Expert

[solved] Jokerstar real money balance disappeared

27th Feb. 2023, at 06:54 pm CET#10
0 Likes

Nobody has liked this post so far

bruffl wrote on 02/27/2023 at 17:39: So, contacted customer service again....

Dear Sir or Madam,


i had already written with your chat, this unfortunately could not help me satisfactorily.
I had deposited 25€ on Friday, I was offered two bonus offers, either free spins or a 250% Deposit bonus.
It said I would first play with my real money, I did, and did not use the bonus at all, so was me all the time in real money mode without bonus!

Now today I was surprised to find that my entire balance has disappeared from my account (35€).
Their employee in the chat told me that the bonus rules were such that my entire real money was gone.


I tell you honestly, I have not experienced such MAchenschaften myself in any Curacao joint.
I am an active member of Gamblejoe, even there they are amazed at the procedure, to say the least.


I politely ask you to look at this case again, and give me feedback.


Thank you very much.


With kind regards



I would write to them much more directly, stating that you will be contacting the licensing authority and consumer protection.


After all, they are no longer in Curacao, but must now comply with German laws. And I can't imagine under any circumstances that it is legal to just delete real money. I mean, how do you come up with such a stupid idea? Do they really think that no player will get upset about it and it won't make the rounds?

Especially now that they only operate in Germany, it is even more important that they stand well in German gambling forums. The one or other international casino may not care what Gamblejoe says, but that should be different in this case.

This post has been translated automatically

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