Jokerstar: [solved] Jokerstar real money balance disappeared
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[solved] Jokerstar real money balance disappeared
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I think I also got 30 FS credited, which I have not used.
Had nen bit gedadelt, were 35€ on the clock, yesterday and Saturday I have not played at all.
Now I just look at my Jokerstar account.
Credit zero.
Completely perplexed I have asked in the live chat.
By the fact that I have not used my FS, my bonus balance ( which bonus balance???) was
canceled... I was always in the real money area
There are things that you think do not exist, but apparently they do.
Below is the answer of the chat...
Your Deposit was linked to a bonus.
Bonus conditions
Get up to 40 free spins for Burning Wild!
- You can find your free spins in the navigation bar.
➡️- After receiving your bonus, you have 3 days to fulfill the Wagering requirements of your free spins wins before they expire. ⬅️
- Free spins wins must be wagered 30 times before the total can be converted to real money and cashed out.
➡️- When placing wagers, your deposited money will be used first, followed by the bonus money.⬅️
- Even if you don't play your free spins right away, any wins made with your deposit will become bonus money. Only after you have played your free spins, your conversion amount is determined and you contribute to the conversion with your further spins.
- If you have fulfilled the conversion requirements, a maximum win amount of €250 will be added to your real money balance.
- Wins that exceed €250 will be forfeited and will not be paid out.
- This free spins offer is valid once until 28.02.2023 at 23:59.
- Unused free spins will expire after this period.
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[solved] Jokerstar real money balance disappeared
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Max_Bet
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[solved] Jokerstar real money balance disappeared
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bruffl, 
Max_Bet, 
roccoammo11, 
Tobs1984
Sorry to say this, but this is scam, I have never experienced anything like this in my gambling life. And this casino is listed #1 on Gamble Joe...
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[solved] Jokerstar real money balance disappeared
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okay, and after 3 days the FS were already deleted? And the real money too.
It said it is only played with the real money...
it is fortunately only 35€...
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[solved] Jokerstar real money balance disappeared
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Tobs1984
In any case, I would object to this and contact the authorities directly. Can not be that they simply convert real money into Bonus money and then simply retain the money.
After they have a German license, the chances should be very good that you get the money back. So you can not only turn to the registration office, but also to the consumer protection.
Is not much money, but purely on principle.
What would have happened if you had deposited 1,000 € and had not used your 30 free spins? Do they then simply steal your 1,000 €? Probably yes, because it's the same principle.
So, under no circumstances can I imagine this going through legally. Stay on it and let us know. I'm curious what comes out of it.
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[solved] Jokerstar real money balance disappeared
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Thank you,
i am also just amazed.
Luckily it's only 35€.
I bet more than that I Zocke.
But have times thought, also for GJ, times again about nen few links deposit.
I will times ne mail aufsetzen, let's see how it is reacted.
Keep you up to date.
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[solved] Jokerstar real money balance disappeared
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Find it but really super great how clear it is in the bonus conditions.
That is certainly but also exactly the point, because every savvy user knows how these are about lapidary free spins, so why read?
With a deposite bonus, I read through everything very carefully so as not to fall into a trap.
Ingenious, the guys/ones
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[solved] Jokerstar real money balance disappeared
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[solved] Jokerstar real money balance disappeared
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Dear Sir or Madam,
i had already written to your chat, unfortunately it could not help me satisfactorily.
I had deposited 25€ on Friday, I was offered two bonus offers, either free spins or a 250% Deposit bonus.
It said I would first play with my real money, this I did, and used the bonus at all, so was me all the time in real money mode without bonus!
Now today I was surprised to find that my entire balance has disappeared from my account (35€).
Their employee in the chat told me that the bonus rules were such that my entire real money was gone.
I tell you honestly, I have not experienced such MAchenschaften myself in any Curacao joint.
I am an active member of Gamblejoe, even there they are amazed at the procedure, to say the least.
I politely ask you to look at this case again, and give me feedback.
Thank you very much.
With kind regards
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[solved] Jokerstar real money balance disappeared
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I would write to them much more directly, stating that you will be contacting the licensing authority and consumer protection.
After all, they are no longer in Curacao, but must now comply with German laws. And I can't imagine under any circumstances that it is legal to just delete real money. I mean, how do you come up with such a stupid idea? Do they really think that no player will get upset about it and it won't make the rounds?
Especially now that they only operate in Germany, it is even more important that they stand well in German gambling forums. The one or other international casino may not care what Gamblejoe says, but that should be different in this case.
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