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Jokerstar: [solved] Jokerstar casino - bonus canceled, all money gone

Topic created on 16th Nov. 2022 | Page: 1 of 2 | Answers: 10 | Views: 2,146
Psychedelic
Experienced

[solved] Jokerstar casino - bonus canceled, all money gone

16th Nov. 2022, at 07:57 pm CET#1
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Hey guys does anyone also have such a problem with this casino caro by the way already informed

I have paid 20 euros and got 20 free spins a 1 euro in these spins I have won 33 euros and this amount should be converted 30x have dan won at eye of horus 205 euros and wanted to cancel the free spins bonus and I was then taken away everything except for 1.10 the support does not want to help and I had also explained that I have done this before and me only the spin profit was deducted support does not want to offer a solution and crosses I'm really desperate because I have not played after the win of 205 euro more

Can anyone tell me if that was right to increase all but 1.10 ?

Edit by Caro: Title adjusted

This post has been translated automatically

slotliebe89
Elite

[solved] Jokerstar casino - bonus canceled, all money gone

16th Nov. 2022, at 08:22 pm CET#2
2 Likes

Liked this post: Anonym, Avatar von Max_Bet Max_Bet
Psychedelic wrote on 11/16/2022 at 19:57: Hey guys does anyone also have such a problem with this casino caro btw already informed

I have paid 20 euros and got 20 free spins a 1 euro in these spins I have won 33 euros and this amount should be converted 30x have dan won at eye of horus 205 euros and wanted to cancel the free spins bonus and I was then taken away everything except 1.10 the support does not want to help and I had also explained that I have done this before and me only the spin profit was deducted Support does not want to offer a solution and crosses I'm really desperate because I have played after the win of 205 euros no more

Can anyone tell me if that was right to increase all but 1.10 ?

If you cancel your active bonus all wins are deleted. I guess you deposited, then played a bit until you had 1,10€ left and then used the free spins. Or did you use the 20 free spins immediately after the Deposit?

This post has been translated automatically

Psychedelic
Experienced

[solved] Jokerstar casino - bonus canceled, all money gone

16th Nov. 2022, at 08:41 pm CET#3
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slotliebe wrote on 11/16/2022 at 8:22 PM
When you cancel your active bonus all wins are cleared. I'm guessing you deposited, then played some until you had £1.10 left and then used the free spins. Or did you use the 20 free spins immediately after depositing?

No I had deposited 20 and directly played the spins so 53 euros because I won 33 by the spins total and had to 39.80 down then he gave me the free spins at horus 205 won and thus had 244 have directly canceled the bonus and still 1.10 after what can not be true from front to back I have read the terms and conditions where it says that I can withdraw my real money at any time and only the amount from the spins must convert after the cancellation were 1.10 still on it even in that case I would have had more of the real money since I came at 39.80 in the free spins have come at horus

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slotliebe89
Elite

[solved] Jokerstar casino - bonus canceled, all money gone

16th Nov. 2022, at 09:02 pm CET#4
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Psychedelic wrote on 16.11.2022 at 20:41
No I had paid 20 and directly played the spins so 53 euros because I won 33 by the spins total and had to 39.80 down then he gave me the free spins at horus 205 won and thus had 244 have directly canceled the bonus and still 1.10 after what can not be true from front to back I have read the terms and conditions where it says that I can withdraw my real money at any time and only the amount from the spins must convert after the cancellation were 1.10 still on it even in that case I would have had more of the real money since I at 39.80 in the free spins have come at horus

Do not quite understand, why do you cancel the bonus after you have won 205€?
But otherwise I understand it also so. as you have to get at least the 20€.

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Psychedelic
Experienced

[solved] Jokerstar casino - bonus canceled, all money gone

16th Nov. 2022, at 09:30 pm CET#5
1 Like

Liked this post: Avatar von Max_Bet Max_Bet

slotliebe wrote on 11/16/2022 at 21:02
Don't quite understand, why do you cancel the bonus after you won 205€?
But otherwise I understand it also so. as you must receive at least the 20€.

Exactly that I wanted to withdraw the 205 and since it has already worked out so I have 250 can pay out the had me only the amount of free spins deducted the rest was real money I have therefore canceled the bonus so I could have 205 can withdraw a total of 244 and the free spins win 33 euros I wanted to have gone the wager of the free spins would have been 1117 euros and did not want to lose the amount and I have calculated that I would have remained even 210 because I had 53 with the bonus and played down to 39.80 have played down to get the 205 euros at eye of horus

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slotliebe89
Elite

[solved] Jokerstar casino - bonus canceled, all money gone

16th Nov. 2022, at 09:40 pm CET#6
1 Like

Liked this post: Anonym
Psychedelic wrote on 11/16/2022 at 9:30 pm

Exactly that I wanted to withdraw the 205 and since it has already worked out so I have 250 can pay out the had me only the amount of free spins deducted the rest was real money I have therefore canceled the bonus so that I can withdraw 205 would have been a total of 244 and the free spins win 33 euros that I wanted to have gone the wager of the free spins would have been 1117 euros and did not want to lose the amount and I have calculated that I would have remained even 210 because I had 53 with the bonus and played down to 39.80 have played down to get the 205 euros at eye of horus

You were very lucky. Wins earned with bonus are of course also first Bonus money and not automatically real money.

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Psychedelic
Experienced

[solved] Jokerstar casino - bonus canceled, all money gone

16th Nov. 2022, at 09:43 pm CET#7
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slotliebe wrote on 16.11.2022 at 21:40
You were very lucky there. Wins earned with bonus are of course first Bonus money and not automatically real money.

Well in the terms and conditions itself is that only the bonus amount from the free spins must be converted the real money can be paid out at any time but then any free spins and resulting winnings would be removed and that would not explain why I had only 1.10 after the cancellation on it would have been dan also bonus money but you play only with his real money then with the bonus since I was not yet

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BinGOLDiG
Expert

[solved] Jokerstar casino - bonus canceled, all money gone

16th Nov. 2022, at 10:39 pm CET#8
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You just have to request a transaction history by email!
They are obliged to issue it to you!
But apart from that... You know that each casino has its own bonus conditions and turnover rules?
So, I know the zb from Platincasino so that only your wagered balance contributes to the turnover!
What you win is not counted there at all!
In other casinos, bet and win contributes to the turnover and again others, refer to the complete balance as bonus credit where others again real money separate from bonus credit!

But you are also ne brand 🙄🥴

The 205 € you could not have paid out anyway, because they are only created by the free spins. 🤷♀️

I press you anyway times the little thumbs
🤞🤞🤞
And let's hear what has come out of it, then I know whether I times Einahle or rather leave it 😘

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Psychedelic
Experienced

[solved] Jokerstar casino - bonus canceled, all money gone

16th Nov. 2022, at 11:50 pm CET#9
0 Likes

Nobody has liked this post so far

BingOo666 wrote on 16.11.2022 at 22:39: You just have to request a transaction history by email!
They are obliged to issue it to you!
But apart from that... you know that every casino has its own bonus conditions and turnover rules!
So, I know the zb from Platincasino so that only your wagered balance contributes to the turnover!
What you win is not counted there at all!
In other casinos, bet and win contributes to the turnover and again others, refer to the complete balance as bonus credit where others again real money separate from bonus credit!

But you are also ne brand 🙄🥴

The 205 € you could not have paid out anyway, because they are only created by the free spins. 🤷♀️

I press you anyway times the little thumbs
🤞🤞🤞
And let's hear what came out of it, then I know whether I times Einahle or rather leave it 😘

No thanks for the answer No I have deposited for 20 free spins at the dog house megaways by these spins are 33 euros and then I had a total of 53 euros and at eye of horus I got in the free spins 205 and canceled the bonus so I can pay out after the free spins I had 244 euros in total and I had to for the games at horus down to 39 euros as still real money then I canceled and then had only 1.10 on the clock stand what yes can not be

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Psychedelic
Experienced

[solved] Jokerstar casino - bonus canceled, all money gone

18th Nov. 2022, at 09:34 am CET#10
1 Like

Liked this post: Anonym
The case is solved

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