JackpotPiraten: [Solved] Wanted by provider?
Best Online Casinos
Hot Topics13th Mar. 2025 at 06:13 pm CET
-
Maja80, today at 05:50 pm CET
-
Wochik, today at 05:47 pm CET
-
roccoammo11, today at 04:23 pm CET
-
Langhans_innen, today at 06:05 pm CET
-
Tommi, today at 05:59 pm CET
-
JJepsa96, today at 05:33 pm CET
-
ruhrpott, today at 05:25 pm CET
-
Kabum27, today at 05:01 pm CET
-
roccoammo11, today at 04:26 pm CET
-
roccoammo11, today at 04:25 pm CET
-
garfield68, today at 02:53 pm CET
-
Stromberg, today at 01:02 pm CET
-
JosiEhbi, today at 12:15 pm CET
-
StarGames_Official, today at 11:03 am CET
-
AdmiralBet_Official, today at 11:02 am CET
-
DerLorax, today at 09:46 am CET
-
Misses, today at 05:31 am CET
-
wettibernd, today at 02:04 am CET
-
Comingsoon19, yesterday at 08:06 pm CET
-
upola, yesterday at 04:38 pm CET
-
Saphira, yesterday at 03:17 pm CET
-
frapi07, yesterday at 12:18 pm CET
-
Pima007, yesterday at 11:24 am CET
-
MisterL, yesterday at 10:50 am CET
-
Baccarat_Natural_9, yesterday at 04:07 am CET
-
JJepsa96, on 11th Mar. 2025 at 11:24 pm CET
Is JackpotPirates Free Play Monday worth ...
Online table games approved in Baden-...
GambleJoe Team
JulianCommunity-Manager / Complaint Specialist
CounterSoftware developer
MatthiasProject manager
DanielFounder
Community Forum-Moderators
Members who assist the GJ team in moderating the forum.
Andre
gamble1 online
Langhans_innen
Saphira
[Solved] Wanted by provider?
Nobody has liked this post so far
Period
ACTIVE PROMOTION
04.02.25 - 11.02.25
But now to my problem:
1. Why were the free spins won for "Book of Ra. Deluxe" were displayed?
2. Why was it not possible to play the free spins in the slot "Book of Ra Deluxe" on 04.02, even though this was stated in the promotions?
The free spins won were still displayed for Book of Ra Deluxe on 10.02, but it was still not possible to play them.
3. Why do you only find out days later that the free spins have been deposited in a completely different game and not as shown under the active promotion?
After I had finally found and played my free spins, I still had to wager the €300 I had won once to convert it into real money. Definitely doable!
Today 00:00 a.m. my entire amount of approx. 200+ € suddenly disappears ????
The bonus would have been converted after 20.€ ( 285 € / 305 € )
4. You have been taking double rest breaks for months.
When you've played for 60 minutes, you take the statutory 5-minute break.
However, you will also be kicked off the homepage and logged out during the regular minutes of play. This leads to an additional 5-minute break and automatically to less conversion for an ongoing bonus!
All of the points I mentioned above have limited me as a player and contributed significantly to not being able to take advantage of a bonus in the way it is presented by you on the homepage.
Please check and comment!
Many thanks in advance
This post has been translated automatically
[Solved] Wanted by provider?
Nobody has liked this post so far
The lottery spins were deposited in "Ghost Slider" and not in "Book of Ra" as indicated. I only found out from the support team because the free spins were not displayed in my "Book of Ra" game.
It's really annoying that the bonus promotion has now expired and the money is gone.
Why don't you write to the manager of JackpotPiraten, he is active here in the forum. I think they will offer you something as a gesture of goodwill, because it wasn't your fault that the wrong game was displayed!
This post has been translated automatically
[Solved] Wanted by provider?
Liked this post:
RebellYell
Thanks for the info first, I've found mine now... I thought I didn't have one because I wasn't registered for marketing. So said the support. Then they were displayed in book of ra deluxe but not playable and I thought it was because of that.
But I've now added them to ghostslider... 👍
This post has been translated automatically
[Solved] Wanted by provider?
Nobody has liked this post so far
However, the win from it wouldn't be credited... Works for you...
This post has been translated automatically
[Solved] Wanted by provider?
Liked this post:
Hanshanshans, 
Max_Bet, 
Saphira
Probably time for an update again as well as earlier when the site was paralyzed for hours and they were in the shipyard with their 56K modem😉🤣
This post has been translated automatically
[Solved] Wanted by provider?
Nobody has liked this post so far
I deleted my FS at Book of ra yesterday. Had no idea they were in the ghost slider either of course. Well, it's probably not a big loss, there were only five of them and then running after a little bit of money😂?
This post has been translated automatically
[Solved] Wanted by provider?
Nobody has liked this post so far
We have to abide by terms and conditions and rules, but providers don't?
How many customers' free spins were not played at all because of such misrepresentations... I'd prefer not to know, but added together it's certainly a nice sum 🙈
This post has been translated automatically
[Solved] Wanted by provider?
Nobody has liked this post so far
Are you asking for a review and comment? Have you even contacted support and asked? The display error in the promo with the wrong slot can be criticized, and I've also experienced being suddenly kicked out of the slots and logged out myself. But anyone would have asked directly which slot the free spins were in or pointed out that they weren't there. Somehow it's also a bit my own fault
This post has been translated automatically
[Solved] Wanted by provider?
Liked this post:
Donnie, 
Hanshanshans, 
Saphira
I asked in the chat last night. The lady told me that unfortunately the "wrong picture" was selected for the promotion. But I think it's a bit out of order if it's known that you can't simply communicate this to the players by email. Otherwise I'd get umpteen emails a day from this casino about every single one of them.
This post has been translated automatically
[Solved] Wanted by provider?
Nobody has liked this post so far
Hi Donnie,
i'm afraid I don't agree with you. This is a casino with licensing and I don't accept the excuse of an "accidentally" wrong picture in the promotion. Have a look in the forum to see how often this has happened in the past! You have to be informed by the Provider if free spins are credited on another slot. You don't always have time to wager your bonus and if the games are credited to you at night, you can't even ask in the chat which slot the games are hidden in.
This post has been translated automatically
[Solved] Wanted by provider?
Nobody has liked this post so far
1. Lottery actually won 25 free spins
2. Free spins not there, chat says not activated for marketing, therefore not available for me
3. Monday free spins at Bing Bong, still active bonus in Book of ra deluxe is displayed.
4. Opened Book of ra deluxe at JP, thought I got the free spins after all, no free spins in it.
4. Bonus canceled to play the Monday free spins
5. Rebel Yell writes here that the games are in Ghost slider. I have them there too and play them.
6.Win is not credited.
7. Chat says that I have canceled the bonus. That was the bonus that was displayed as book of ra deluxe. That's right, I canceled it.
The point is, as the chat also points out, that you can still play the free spins until the end of the promotional period, but the win won't be credited... 😂😂
Was it nice in the past when you simply got free spins, opened the game and played the free spins... 😄
This post has been translated automatically
[Solved] Wanted by provider?
Nobody has liked this post so far
if you had problems with the free games please send me a short PN with your ID (to be found under Verification in the profile) to investigate the whole thing. Alternatively to service@jackpotpiraten.de with the subject GambleJoe
Thank you very much for your support. Without this ID we are unfortunately unable to investigate your account.
Best regards
This post has been translated automatically
[Solved] Wanted by provider?
Nobody has liked this post so far
Best regards
This post has been translated automatically
[Solved] Wanted by provider?
Nobody has liked this post so far
As expected, an answer that I am not satisfied with 😉
The blame lies only with the player, not even a little insight!
For me, the whole thing is not even necessarily just about the money lost (I would have wasted it all anyway🙈) but also about our rights as players!
I know you can ask the chat support earlier, but would you always be able to reach someone there? Besides, you don't even know when games won are credited. Sometimes you can play the games on the day of the lottery, sometimes only after 3 days or, as in my case, after 5 days.
Asking you to log in every day to check whether the free spins are in your account... I don't really know
In very few cases do you probably have the full 7 days to wager the bonus!
Let's see, if I get positive feedback from a colleague next week, I might visit our gambling inspection body.
Maybe they'll see it my way and we'll always receive a notification by email in the future 😁👍
That would be a huge improvement, or how do the other players see it?
The JP manager can also get involved and pass on the suggestions internally. After all, it shouldn't be a problem to accommodate the players.
Anyone who finds spelling mistakes is welcome to keep them 😁
Thank you very much and I will report back!
Here is the answer from JP:
Here's what we were able to determine:
On 04.02.25 you received the free spins from the lottery that took place on 30.01 with a validity of 7 days. The last time you logged in before you found and played the free spins on 10.02.25 was on 07.02.25. This means that 3 days had already passed after the crediting until you saw the free spins.
Between 07.02 and 10.02 there was no contact or inquiry on your part. Contact was only made with us on 10.02. The support team told you that you could find the free spins in the slot Ghost Slider. You then found and played them.
The promo and therefore the promotional credit was then canceled on 11.02.25 because the promo expired at midnight.
We would also like to answer your individual points:
1. Why were the free spins won for "Book of Ra. Deluxe" were displayed?
Because unfortunately an incorrect graphic was displayed, which could not be changed afterwards as the new lottery promo was already available.
2. Why was it not possible to play the free spins in the slot "Book of Ra Deluxe" on 04.02, although this was stated in the promotions?
Because the promotion was not in the slot Book of Ra Deluxe but in the slot Ghost Slider and only the graphics were incorrect.
3. Why do I only find out days later that the free spins are in a completely different game and not in the active promotion?
The fact that the graphics were incorrect was reported too late and could not be rectified afterwards. Upon request, we announced the game.
4. You have been taking double rest breaks for months.
The breaks are started automatically by the system. You are only logged out of the site during the playing time when the session has started.
We are sorry to hear that the promotion expired before you were able to implement it, but we were unable to find any errors apart from the graphics.
This post has been translated automatically
[Solved] Wanted by provider?
Nobody has liked this post so far
Good that you created a thread about it!
I was wondering the same thing, I also had 2 Book of Ra Deluxe Bonuses under the active bonuses.
Once 250 free spins and the second bonus I couldn't play, annoying if this means that opportunities to cash out are lost!
This post has been translated automatically