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Ikibu: [solved] Ikibu casino blocks my account after withdrawal over 8000 euro (Page 6)

Topic created on 26th Jun. 2019 | Page: 6 of 9 | Answers: 81 | Views: 17,283
Julian
Elite

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

3rd Jul. 2019, at 11:09 am CEST#51
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We are dealing with the matter, but in our opinion it makes little sense to put pressure elsewhere now.
We don't want to take the casino's side, but in this case Ikibu really only acts as an intermediary and the Risk&Fraud Department (which acts independently of Ikibu) unfortunately asks many questions.

Of course, we also find this extremely annoying, but you should still have some patience in this matter.

Desto notwithstanding, I have asked the manager again to give a statement on this case.

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Anonym

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

3rd Jul. 2019, at 11:30 am CEST#52
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Bloedi wrote on 07/03/2019 10:40 AM
And you read now times to and refrain from making yourself incompetent or stupid.

You will pay the money to the account holder immediately. Otherwise, proceedings will be initiated against you for intentional fraud, etc. and your license will be revoked.

Did you understand that or should I write it down for you in English and Maltese (Malti)?


In English:

And you read it now and refrain from making you incapable or stupid.

You pay the money immediately to the account owner / account holder. Otherwise, a procedure for intentional fraud etc. will be initiated against you and the license will be withdrawn.

Did you understand that or should I also write it down to you in English and Maltese (Malti)?



In Maltese:

U taqraha issa u toqgħod lura milli tagħmlek inkapaċabbli jew stupidu

Inti tħallas il-flus immedjatament lis-sid / detentur tal-kont. Inkella, proċedura kontra frodi intenzjonata eċċ. Ser tinfetaħ kontrik u l-liċenzja tiġi rtirata.

Int fhimt li jew inkella għandi niktibha wkoll lilek bl-Ingliż u bil-Malti (Malti)?

Lol. Everything good with you macho man?

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Anonym

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

3rd Jul. 2019, at 11:49 am CEST#53
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Julian wrote on 03.07.2019 at 11:09: We are dealing with the matter, however, in our opinion, it makes little sense now to make pressure elsewhere.
We do not want to take the casino in defense, however, Ikibu in this case really only acts as an intermediary and the Risk&Fraud Department (which acts independently of Ikibu) unfortunately asks many questions.

Of course, we also find this extremely annoying, but you should still have some patience in this matter.

Desto notwithstanding, I have asked the manager again to give a statement on this case.

What exactly is this Risk&Fraud Department? This is the first time I've heard of it.

This post has been translated automatically

Julian
Elite

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

3rd Jul. 2019, at 11:59 am CEST#54
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Zockertyp89 wrote on 07/03/2019 at 11:49 AM
What is this risk&fraud department exactly? Hear about it for the first time .

Risk & Fraud are generally responsible for Risk management and fraud detection.
It is legal requirement that every online casino, banks or even normal companies must have Risk & Fraud Management.

For more detailed information you can also read here:
https://www.sas.com/de_de/insights/risk-fraud.html

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IKIBU-Yago

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

3rd Jul. 2019, at 12:02 pm CEST#55
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Celi1995 wrote on 07/03/2019 08:46: Hi guys,

So I was doing some thinking this morning and this is what came to me:

I made a few deposits from my own account and a few from the account discussed with the signing authority. And most of the deposits via paysafe card

So if the casino doesn't pay out now they would have to pay me back at least my complete deposits (more than 8k for sure)

But I see the following problem: the Deposit through which the win was made via paysafe

Thus, the case is clear to me: This is pure verarschr

Hello Celi,

I understand that this whole process is very frustrating for you. But believe me, it is for us too.

Since you don't think we're just asking you to do this because the license is asking us (we're just the messengers), we've sent you an email with the screenshots of the conversation we're having with the license's Risk and fraud managers.

I hope that with this email you will better understand our position and that it is not us but them who blocked your account.

Many people also ask: Why was the account not blocked when you made the first payment with a third deposit method?

The answer is that payment auditors only detect these causes when an alert occurs, in this case when withdrawals of thousands of euros are requested. For this reason, it could not be verified the first time it occurred. However, we must acknowledge that these reviewers get to see it because we have had several cases where a bank card fraud and theft was recorded.

2. I refer everyone to the terms and conditions that I remember you must always accept before entering all online casinos. In relation to the Ikibu such situations are reflected in paragraph 8.10:

8.10 If you make deposits to your Player Account using a payment method belonging to another person (a third party), we reserve the right to request further information and documentation from you and from the other person (the third party) to confirm that you are duly authorized to use this payment method. We will block your Player Account so that no deposits or withdrawals can be made until we are satisfied that you are duly authorized to use the relevant payment method. If you are unable to provide us with satisfactory evidence of your authority to use the other person's (third party's) payment method, we reserve the right to close your Player Account. Winnings and bonus funds will be confiscated from you and forfeited, as well as funds committed by you for bets that are not settled at the relevant time. We also reserve the right to delay or withhold payment of any deposit balance upon receipt of a withdrawal request from you in order to comply with our legal and regulatory obligations.

I trust that all of this, as well as the email that our casino support has provided responsible for, will help you understand this and get this process resolved as quickly as possible.


-- The T&Cs have been subsequently modified / translated by a moderator --

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Dutch78
Expert

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

3rd Jul. 2019, at 12:09 pm CEST#56
3 Likes

Liked this post: Anonym, Avatar von DiamondDonut DiamondDonut, Avatar von Maximus_Winnus Maximus_Winnus
Ikibu-Yago wrote on 07/03/2019 12:02 PM
Hi Celi,



8.10 If you make deposits to your player account using a payment method belonging to another person (a third party), they reserve the right to request further information and documentation from you and the other person (the third party) in order to confirm that you are regularly using this payment method right.

Thats means someone dies if he tries to cash in with a foreign bank account?

Thats not nice, maybe you could make an exception in this case?
I am affraid of this Passage in the AGB.
Maybe you could change this for the future?
Never mind, have a nice,sunny Day and best wishes to you.

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Stromberg
Legend

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

3rd Jul. 2019, at 12:24 pm CEST#57
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Dutch78 wrote on 07/03/2019 12:09 PM
Thats means someone dies if he tries to cash in with a strangers bank account?

Thats not nice, maybe you could make an exception in this case?
I am affraid of this Passage in the AGB.
Maybe you could change this for the future?
Never mind, have a nice,sunny Day and best wishes to you.

😂😂😂

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Bloedi

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

3rd Jul. 2019, at 01:25 pm CEST#58
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I would like to briefly add that statements by the Ikibu manager, such as that the licensor should have blocked the account of the user Celi1995, are complete nonsense, because the Malta Gaming Authority is a licensing authority.

It is not very likely that the employees of this authority have access to the back office areas of online casino operators.

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Anonym

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

3rd Jul. 2019, at 01:45 pm CEST#59
2 Likes

Liked this post: Avatar von Christoph Christoph, Avatar von Julian Julian
He did not write that this is the MGA. He wrote "license", which obviously means the licensee, which in this case would be MT Securetrade Limited. They will be so smart and employ a fraud management for all casinos under their roof. The MGA is not involved, they have nothing to do with it

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Celi1995
Rookie

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

3rd Jul. 2019, at 03:49 pm CEST#60
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Guys thank you very much for your support I will now upload a document from the bank so that this is finally clarified more than that the casino can not require then they have an account card where my name is listed and two confirmations. I ask the casino manager to take care of my request so that the whole thing finally comes to an end. However, the casino must also understand that enough evidence has already been provided. And that with the license I still find very funny

Thanks to all!

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