Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

Ikibu: [solved] Ikibu casino blocks my account after withdrawal over 8000 euro (Page 3)

Topic created on 26th Jun. 2019 | Page: 3 of 9 | Answers: 81 | Views: 17,152
Celi1995
Rookie

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

1st Jul. 2019, at 11:51 am CEST#21
0 Likes

Nobody has liked this post so far





I don't think so. Banks can issue such documents. Please follow the license instructions if you want to reopen your account.

 Sry that was the feedback missing above. Lg

This post has been translated automatically

IKIBU-Yago

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

1st Jul. 2019, at 01:01 pm CEST#22
0 Likes

Nobody has liked this post so far
Hello Celi,

We are sorry to hear about the whole process you are going through. As mentioned earlier, this process is handled by the Risk & Fraud department of the license in both the public and private sectors.

I would like to clarify again that Ikibu acts as an intermediary and we simply relay the messages that Risk & Fraud sends us.

We can understand that the request for documents is very large, but we follow the laws imposed by the license and the cases of third party Deposit, are monitored and take a lot of time to resolve.

I trust that we will come to a solution soon.

Yours sincerely

IKIBU

This post has been translated automatically

Milan030
Amateur

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

1st Jul. 2019, at 01:28 pm CEST#23
1 Like

Liked this post: Avatar von sippi sippi
funny is only that such strict requirements always come only with disbursements?
If I burn thousands of euros also no one wants documents from me

This post has been translated automatically

Celi1995
Rookie

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

1st Jul. 2019, at 02:12 pm CEST#24
0 Likes

Nobody has liked this post so far
Milan030 wrote on 01/07/2019 at 13:28: funny is only that such strict requirements always come only with disbursements?
If I burn thousands of euros also wants no one documents from me

This is exactly the point that annoys me so much. When it comes to Deposit everything is ok as long as you do not win

This post has been translated automatically

Celi1995
Rookie

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

1st Jul. 2019, at 05:33 pm CEST#25
0 Likes

Nobody has liked this post so far
Further update:
The casino wants a legal power of attorney from my father for the account

Is it clear to them that a lawyer does not do this for a handshake but that this costs quite a lot of money......

I have so far complied with every demand of the casino but no matter what I upload it does not fit them or you still need something

And it says every time that the whole thing comes from the license. What I just can not imagine more, since I could Deposit without any problems, if the license is so strict, why was my account not blocked immediately after the deposit.?

I hope the casino manager takes care of my request, because I am now more than angry

This post has been translated automatically

Falko
Icon

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

1st Jul. 2019, at 05:55 pm CEST#26
0 Likes

Nobody has liked this post so far
So I have fortunately so far in all casinos with MGA license where I have played when asked to verify a copy of a current bank statement and copy of ID back + sent and so that was always everything in order. What the Ikibu Casino does here, reminds me more of some casinos with Curacao license that have tried everything possible and also managed to completely deny me a payout. This is chicanery as this casino deals with you.

This post has been translated automatically

Celi1995
Rookie

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

1st Jul. 2019, at 08:09 pm CEST#27
0 Likes

Nobody has liked this post so far
I also feel bullied.
Player protection and fraud regulations ok. But what is pulled off there is no longer comprehensible. Players are now required to provide documents from a lawyer, and that's where the fun with regulations stops

There are regulations and there are tactics to stall players and this is definitely the latter

I think it's a shame that the biggest problem is not the win but the payout. Winning is quick but paying out - at least in my case - is not.

I can only advise everyone to read the terms and conditions meticulously and ask even the smallest doubt. And document everything in writing

This post has been translated automatically

Anonym

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

1st Jul. 2019, at 08:22 pm CEST#28
0 Likes

Nobody has liked this post so far
Ikibu-Yago wrote on 01/07/2019 at 13:01: Good day Celi,

We are sorry to hear about the whole process you are going through. As mentioned earlier, this process is done by the Risk & Fraud department of the license in both public and private sectors.

I would like to clarify again that IKIBU acts as an intermediary and we simply relay the messages that Risk & Fraud sends us.

We can understand that the request for documents is very large, but we follow the laws imposed by the license and the cases of third party Deposit, are monitored and take a lot of time to resolve.

I trust that we will come to a solution soon.

Yours sincerely

IKIBU

Hello Ikibu,

i am interested in the following:

If the user had lost the deposited money now, would you have given it back to him ? It was not directly from his account after all or would you have kept the money without checking ?

Thanks and greetings

This post has been translated automatically

Begbie
Elite

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

1st Jul. 2019, at 08:49 pm CEST#29
0 Likes

Nobody has liked this post so far
Ikibu is a rather questionable casino anyway.
Almost every day they bust your balls with their supidupi 50% bonus.

This post has been translated automatically

Celi1995
Rookie

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

1st Jul. 2019, at 08:54 pm CEST#30
0 Likes

Nobody has liked this post so far
If money paid in by third parties is retained, this should be just as punishable. Or does the "license" turn a blind eye to this?

This post has been translated automatically

Hot Topics5th Nov. 2024 at 04:34 am CET

Online Casinos
0
World
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately