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Ikibu: [solved] Ikibu casino blocks my account after withdrawal over 8000 euro

Topic created on 26th Jun. 2019 | Page: 1 of 9 | Answers: 81 | Views: 17,607
Celi1995
Rookie

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

26th Jun. 2019, at 11:06 am CEST#4
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Hello members,

I am new here in the forum and have a big problem/concern.

I had a lucky streak yesterday at Ikibu casino and finally got to 8000 euro payout amount.

Withdrawn the amount and uploaded my documents. Until jz all good

But after about 4 hours I wanted to log in to see how it stands with my payout, then the shock.... My account was blocked for security reasons. After consultation with the Live Chat, this was commissioned by another department and I should wait for a response by mail

Has anyone ever been in such a situation or what can I do now?

Wait and see? The whole story seems very strange to me.

Many thanks in advance

LG Celi

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Anonym

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

26th Jun. 2019, at 11:11 am CEST#1
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Without more information, no one will be able to help you
Deposited from your own account? No Bonus abuse? Of age?

These are often exactly the topics here, sorry

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Bitcoin
Experienced

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

26th Jun. 2019, at 11:15 am CEST#2
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Yes, I was indeed the account quite quickly unlocked again, since it was a mix-up habdelte.... Who believes haha.. Subsequently, I was told that I can withdraw a maximum of 6x my Deposit amount, because I have claimed a bonus. Have the bonus Agbs read through but nothing like that found at the beginning. Erdt afterwards seen that other rules apply to the welcome bonus. My fault.

After that they had problems with the payment Provider and meant that they were on it at the moment. About 20x payout initiated, cancelled and again the statement that it does not go and I should just try again. They are working on a solution to the problem. I immediately set a limit of 1$ per week and when that didn't help I blocked the account. After that it went very quickly.

The whole thing took about 4 weeks

So if it is opened again immediately set betting limit

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Anonym

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

26th Jun. 2019, at 11:31 am CEST#3
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Liked this post: Anonym, Avatar von Bitcoin Bitcoin
Sometimes I'm not surprised by any, even the most abstruse approach, a casino more.4 weeks war of nerves around such a relatively high amount, you should first take part.Often argue the OC's always with the "Money Laundering Act" - to carry out any checks.I wish you strong nerves and stay tuned!

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Celi1995
Rookie

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

26th Jun. 2019, at 12:10 pm CEST#5
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Thank you so much for the quick feedback!
You are great!!!!

Have now received notification that my account has been suspended by the license due to violation of the Deposit condition third party

I once transferred something from another account, however I am authorized to sign on this account as well. Have now uploaded a picture of my second bank card. Am curious

Since I am authorized to sign on the account, I do not need the consent of the principal owner, I was a bank employee so I know myself very well. Or do the casinos see it differently?

Thank you Thank you

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Dbac79
Elite

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

26th Jun. 2019, at 12:19 pm CEST#6
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Celi1995 wrote on 06/26/2019 12:10 PM: Thanks for the quick feedback!
You guys are great!!!!

Have now received notification that my account has been suspended by the license due to violation of third party Deposit condition

I once transferred something from another account, however I am authorized to sign on this account as well. Have now uploaded a picture of my second bank card. Am curious

Since I am authorized to sign on the account, I do not need the consent of the principal owner, I was a bank employee so I know myself very well. Or do the casinos see it differently?

Thank you Thank you

i think that they should have no objection, if it is also your account, it is not the deposit of a person who does not also manage the casino account

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Anonym

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

26th Jun. 2019, at 12:26 pm CEST#7
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Celi1995 wrote on 06/26/2019 12:10 PM: Thanks for the quick feedback!
You guys are great!!!!

Have now received notification that my account has been suspended by the license due to violation of third party Deposit condition

I once transferred something from another account, however I am authorized to sign on this account as well. Have now uploaded a picture of my second bank card. Am curious

Since I am authorized to sign on the account, I do not need the consent of the principal owner, I was a bank employee so I know myself very well. Or do the casinos see it differently?

Thank you Thank you

Well - it just depends on what is in their AGB`s.The AGB has relatively little to do with law & law.does Ikibu not belong to the Rizk Group ?! The take it with such matters quite accurately.Schick but as a precaution still an account power of attorney and prepare yourself for plenty of waiting time.

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Julian
Elite

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

26th Jun. 2019, at 12:26 pm CEST#8
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Hello Celi1995 & welcome to the forum,

I have just forwarded your thread to the manager and as soon as I receive a reply I will contact you via Communicator.

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Celi1995
Rookie

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

26th Jun. 2019, at 12:56 pm CEST#9
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Thank you very much for your efforts

Would just asked to send more documents

Jz request:

- an ID of the account holder, which I don't quite understand since I have sent a bank card with my name on it

- a proof of address from me, I have uploaded yesterday a Meldezettel(ZMR), which is in my opinion 100 times more meaningful than I.a stromabrechnung.

- a copy of the bank statement where my name is evident, but have already sent a bank card with my name on it, there is the kontonr also evident.

In my opinion, this looks like Rauszögererei but I will follow the times, vlt will yes what

Thank you!

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IKIBU-Yago

[solved] Ikibu casino blocks my account after withdrawal over 8000 euro

26th Jun. 2019, at 01:15 pm CEST#10
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Nobody has liked this post so far
Celi1995 wrote on 06/26/2019 11:06 am: Hello members,

I am new here on the forum and have a big problem/concern.

I had a lucky streak yesterday in Ikibu casino and finally got to 8000 euro payout amount.

Withdrawn the amount and uploaded my documents. Until jz all good

But after about 4 hours I wanted to log in to see how it stands with my payout, then the shock.... My account was blocked for security reasons. After consultation with the Live Chat, this was commissioned by another department and I should wait for a response by mail

Has anyone ever been in such a situation or what can I do now?

Wait and see? The whole story seems very strange to me.

Many thanks in advance

LG Celi

Hello Celi,

I am the casino representative. I just want to clarify with you what happened to your account.

Yesterday you won €8,000 at our casino and requested the payouts.

We then requested your documents in accordance with our KYC and compliance obligations.

Subsequently, your account was suspended by the licensee because you made deposits with a third-party card. To highlight this, it was the licensee who suspended your account, not IKIBU.

As you understand, as casinos we have to follow the laws of the Risk & Fraud department, which is controlled by the license holder.

I can assure you that our support team is working hard on Risk & Fraud and trying to resolve your case as soon as possible. I am aware that you are in constant communication with our agents and they are updating you at every step of the process.

I can understand your frustration, but this is an issue where we have to wait until we have a resolution from them.

We definitely wanted you to be involved in these types of cases and want you to continue to have fun with Ikibu.

I apologize on behalf of the casino for this and hope to receive enough positive feedback soon.

PS: Forgive my German.

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