GUTS: Account locked for security reasons (Page 2)

Hello Sonja,

thank you for your feedback.

I am happy to check your account. I noticed that you had a conversation with my colleague, and due to this conversation, unfortunately, your account was permanently blocked. Unfortunately, due to your statements, your account did not pass our security check, so it had to be blocked. In order to process your withdrawal, we need the following documents from you
- a photo of your proof of identity (front of your ID card, or your driver's license/passport). All 4 corners and all security features of the document must be visible on the photo. Therefore, please make sure that the picture is sharp enough. The document can also not be damaged or expired.

- a photo of your proof of address - a recent electric or utility bill, bank statement, or government-issued document that includes your name and full address. It must not be older than 6 months. Alternatively, you are welcome to use an official letter from the office or government agency. All 4 corners of the document must be visible on the picture.

- a photo of your bank statement ** 4853 - Your name, bank account number and logo/bank name must be visible on the document, as well as all 4 corners. If you would like to upload a screenshot of your online banking, you are also welcome to do so. Then your name, account number, logo, URL and date must be visible on the image. Alternatively, we can accept PDF documents.
- proof of payment - a copy of the front of your credit card**5685. For your own security, please make sure that only the first 6 and last 4 digits of the number are visible. All other information must be visible on the image, as well as all 4 corners of the card
In case of a virtual credit card, we can accept a screenshot of your online banking with the card on it, if the owner's name, the bank's logo, the date and the URL are visible. For this I recommend you to take the screenshot of your whole screen.

Please send these documents to docs@guts.com, we will be glad to help you then. Please note that your account will unfortunately have to remain suspended, and that this decision has been made final by our management.
Sincerely



Phoebe
Customer Support Adviser
GUTS Customer Support