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GUTS: Account locked for security reasons (Page 2)

Topic created on 20th Sep. 2019 | Page: 2 of 4 | Answers: 36 | Views: 9,272
Sonja31
Rookie

Account locked for security reasons

20th Sep. 2019, at 02:34 pm CEST#11
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Well I have often very much deposited and that was never a problem, and you could also just write an email and say where the problem is and not just block the account especially if you have given 2500 euros for withdrawal that you get there of course immediately fear is yes clear, it just does not seem fair that they let you pay again and again, bet if I had not given a payout in order that my account would now still be open

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Sonja31
Rookie

Account locked for security reasons

20th Sep. 2019, at 04:17 pm CEST#12
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Hello so this came, I no longer understand anything




Hello Sonja,

thank you for your feedback.

I am happy to check your account. I noticed that you had a conversation with my colleague, and due to this conversation, unfortunately, your account was permanently blocked. Unfortunately, due to your statements, your account did not pass our security check, so it had to be blocked. In order to process your withdrawal, we need the following documents from you
- a photo of your proof of identity (front of your ID card, or your driver's license/passport). All 4 corners and all security features of the document must be visible on the photo. Therefore, please make sure that the picture is sharp enough. The document can also not be damaged or expired.

- a photo of your proof of address - a recent electric or utility bill, bank statement, or government-issued document that includes your name and full address. It must not be older than 6 months. Alternatively, you are welcome to use an official letter from the office or government agency. All 4 corners of the document must be visible on the picture.

- a photo of your bank statement ** 4853 - Your name, bank account number and logo/bank name must be visible on the document, as well as all 4 corners. If you would like to upload a screenshot of your online banking, you are also welcome to do so. Then your name, account number, logo, URL and date must be visible on the image. Alternatively, we can accept PDF documents.
- proof of payment - a copy of the front of your credit card**5685. For your own security, please make sure that only the first 6 and last 4 digits of the number are visible. All other information must be visible on the image, as well as all 4 corners of the card
In case of a virtual credit card, we can accept a screenshot of your online banking with the card on it, if the owner's name, the bank's logo, the date and the URL are visible. For this I recommend you to take the screenshot of your whole screen.

Please send these documents to docs@guts.com, we will be glad to help you then. Please note that your account will unfortunately have to remain suspended, and that this decision has been made final by our management.
Sincerely



Phoebe
Customer Support Adviser
GUTS Customer Support













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x****Y

Account locked for security reasons

20th Sep. 2019, at 04:19 pm CEST#13
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well then send it all there and you will get your money. there are enough other casinos/bookmakers

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Sonja31
Rookie

Account locked for security reasons

20th Sep. 2019, at 04:25 pm CEST#14
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But what a conversation with a colleague, yes that I do

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Anonym

Account locked for security reasons

20th Sep. 2019, at 04:28 pm CEST#15
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This looks relatively normal. I had to bring at some casinos too. The amount of 2500 also fits for a more intensive top view of your account. Usually something like that sets from ~2300. The require there truly no witchcraft. It would be interesting to know what kind of strange conversation you had with the support before. Could you not answer the security questions (username, zip code) because the conversation might have been in English?

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Mo1985
Amateur

Account locked for security reasons

20th Sep. 2019, at 04:32 pm CEST#16
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Absolutely right what GUTS is doing.

Have you also told them - as written here in the thread - that you are "dependent on the win"?

Serious casinos block here immediately for ever your account, because Gambling addiction is obvious


Had to grin at your sentence too. Are you dependent on the win? How could you then Deposit and what would you have done if you lose everything?

Creepy

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sonne10
Top Member

Account locked for security reasons

20th Sep. 2019, at 04:33 pm CEST#17
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I also wonder how such a casino stands here at number 2👿von the GUTS Casino I have not heard much good 😫😡

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S****8

Account locked for security reasons

20th Sep. 2019, at 05:13 pm CEST#18
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hahahaha...how awesome of these f**ked up casinos

Instead of requiring something like that before deposits ?

No always only when high wins ...and it comes to the payout ...( where is the vomit emoji )

And what recently everything is required ?

No more Bock on something like that ...

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sonne10
Top Member

Account locked for security reasons

20th Sep. 2019, at 05:59 pm CEST#19
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No always only when high win ...and it comes to the payout ...( where is the vomit emoji )🤮🤮🤮🤮

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Sonja31
Rookie

Account locked for security reasons

20th Sep. 2019, at 06:39 pm CEST#20
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Hello, I just asked why my account is locked and what is now with my win more not, and as an answer came that you can not tell me anything and she takes care of it and they will bin in 48 hours report to me, unfortunately have not made a screenshot

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