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GUTS: Account locked for security reasons

Topic created on 20th Sep. 2019 | Page: 1 of 4 | Answers: 36 | Views: 9,345
Sonja31
Rookie

Account locked for security reasons

20th Sep. 2019, at 10:37 am CEST#1
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Hello,

i need your help urgently, so I signed up yesterday at GUTS casino because it was so well rated, so have yesterday during the day deposited a bunch of money via immediately and MasterCard, then I finally got lucky and was able to bring 2550 euros to the payout. Have also immediately uploaded all documents. So now the shock my account is locked I have not passed any security check, I'm sure I've never sconangemeldet there before and I have not played with bonus, can you please help me am also dependent on my win, have also made screenshots of the payout etc..

Lg
Sonja

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Anonym

Account locked for security reasons

20th Sep. 2019, at 11:38 am CEST#2
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What does the support say?

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Katharina2
Top Member

Account locked for security reasons

20th Sep. 2019, at 11:54 am CEST#3
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But it says: Safety check not passed
I would check again. Don't let up.
It's the usual payout harassment.
Probably they come to you with money laundering.

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Sonja31
Rookie

Account locked for security reasons

20th Sep. 2019, at 12:09 pm CEST#4
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Yes they say they can't tell me anything, what if they don't pay out, I feel so sick right now

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x****Y

Account locked for security reasons

20th Sep. 2019, at 12:13 pm CEST#5
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Sonja31 wrote on 09/20/2019 12:09 PM: Yes they say they can't tell me anything, what if they don't pay out, I feel so sick right now

stay friendly and bug the support every day

i never had any problems with GUTS, they pay out as long as you don't have a 2t account etc

it will be alright(s)

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Sonja31
Rookie

Account locked for security reasons

20th Sep. 2019, at 12:17 pm CEST#6
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I have not, but I just do not understand what that means, not passed? Especially no emails etc Nothing.... I have read this so many times and thought oh I do not happen something like this, and now something like this I'm so angry......

The chat said you'll be in touch in 48 hours...

Thanks for your answers

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x****Y

Account locked for security reasons

20th Sep. 2019, at 12:22 pm CEST#7
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Sonja31 wrote on 20/09/2019 at 12:17 pm: I didn't, but I just don't understand what that means, not passed? Especially no emails etc Nothing.... I have read this so many times and thought oh me not happen something like this, and now something like this am so angry......

The chat said you'll be in touch in 48 hours...

Thanks for your answers

well more than guess we can not here. I would wait times the 48std, your sum is peanuts for the. If there is nothing against you, they will already pay out the money. keep us up to date

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Sonja31
Rookie

Account locked for security reasons

20th Sep. 2019, at 12:41 pm CEST#8
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That do and thanks for the quick responses

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Anonym

Account locked for security reasons

20th Sep. 2019, at 12:49 pm CEST#9
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If they say they will get back to you in 48 hours, you can do nothing but keep your feet still. So the support has said something after all...

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sippi
Expert

Account locked for security reasons

20th Sep. 2019, at 01:01 pm CEST#10
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We are certainly due to the fact that a "pile" of money was deposited, several times and different Deposit options were used. With a newly registered account, they will certainly look a little closer.

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