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GOWILD: WILD JACKPOTS CASINO : GOWILD Malta LTD - 1,500 payout denied

Topic created on 05th Feb. 2020 | Page: 1 of 1 | Answers: 2 | Views: 1,870
colgate

WILD JACKPOTS CASINO : GOWILD Malta LTD - 1,500 payout denied

5th Feb. 2020, at 03:54 pm CET#1
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First of all, hello everyone,

i have a big problem with the Wild Jackpots Casino which belongs to the GOWILD group.
Since Friday 31.01.2020 this casino has a so-called "Bonus Shop"
What can you do at this "Bonus Shop": you can buy "bonuses" with your previously deposited real money
For example, you can buy a "200% bonus" for a maximum of €10. If you do this, you will receive €20 Bonus money for your €10 (real money). So it's really a 100% bonus, because for your €10, you get another €10 (but that's not the issue)...

I deposited on 31.01.2020 I first € 20, bought 2 "bonuses" and thus had 40€ available to play. After a few minutes 0, so far so good.
I then paid in another € 30, bought again 3 "bonuses" and now had € 60 available to play. Outcome: 0 (I don't want to complain about that at all.

So a total of 50€ paid in, I thought to myself make 100€ out of it and pay in another 50€.

Same game, again bought 5 "bonuses" - 100€ bonus credit.
Before I did this I asked in Live Chat if you can several of these Bonuses, answer: Yes.

So, without any expectations, I started playing with low stakes. Wagering requirements were calculated for €100 - so (deposit + bonus 35x wagering = 3500,- Is therefore the same as if I had used a 100% bonus for €50 - which, by the way, is stored in my account).

With about 60 € remaining I chose the game "Pirate Kingdom MEGAWAYS". 60 cents bet --> free spins --> about 4000x win.
So after this fantastic free spin I had about € 2500,- (bonus money), about the same amount still had to be wagered to be able to request a payout

Also, the remaining amount to be converted, I was able after 1.2 hours of playing bonus eligible games (here, too, you have to be extremely careful at this casino) € 1,500 to pay out or apply.

Promptly came ne mail (01.02.2020) because of pending Verification, within the same hour documents uploaded.
Same day comes ne mail please photo of ID no scan - no problem, photo made, uploaded and good.

Verification was not confirmed until today (05.02.2020) by mail. Have since 01.02.2020 daily chatted with someone Wild Jackpots, each time came "your account is not yet verified" to then confirm after some back and forth that it is. When I asked why this was not confirmed by mail, I was told to contact our "payment department". No sooner said than done - no answer for several days - payment pending (far more than 48 hours - which is apparently standard for this casino).

So now received the shocking news:

" We have received your withdrawal request; however, it has been denied by our Audit Team.
Please be advised that during the verification of your withdrawal they have noticed that our Bonus terms and Conditions were breached.

Please be reminded that according to our Bonus Terms and Conditions
"We provide bonus offers and promotions to reward valued customers. We operate a zero-tolerance approach to all forms of Bonus abuse, and any other kind of fraudulent activity. If we suspect a player is participating in activities which break the rules of the Casino, we reserve the right to exclude the player from any promotions, bonuses or offers. We also reserve the right to remove any winnings in the player's account, and any other accounts linked to the player.

Promotional Abuse shall include but not be limited to the following conditions:

  • Bonus stacking by claiming multiple bonuses before original bonus Playthrough Requirements (wagering requirements) have been met"


All your winnings were generated from this; therefore, they have been voided accordingly and your Deposit of 50 EUR have been returned to your balance.


So according to them you are not allowed to buy multiple bonuses and play with them. The question is why does their system allow it? Why are the turnover requirements then calculated for 50 + 50?

Dear GambleJoe team please help me!



This post has been translated automatically

colgate

WILD JACKPOTS CASINO : GOWILD Malta LTD - 1,500 payout denied

6th Feb. 2020, at 09:54 am CET#2
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What the team of Wild Jackpots Casino does not consider is that if the Bonuses would have been settled correctly on your part (individually) or I would have played through one after the other - I would have had to convert with the 4000x hit at Pirate Kingdom Megaways and a remaining balance of € 2,500, - no longer about € 3,000, but only about € 5-600 (20*35 turnover condition). Thus, much more than € 1,500, - would have been paid out. at least € 2,000, - or more....

This post has been translated automatically

colgate

WILD JACKPOTS CASINO : GOWILD Malta LTD - 1,500 payout denied

6th Feb. 2020, at 02:17 pm CET#3
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Nobody has liked this post so far
Caro from Gamblejoe just wrote me that she got the same response from Wild Jackpots and they are sticking with the "violation of T&C's" reason.

Mind you this was not a Deposit bonus. If I have done something wrong - then only because the system of WJ allows this and the Live Chat gave wrong, insufficient information.

This post has been translated automatically

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