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GOWILD: [solved] Go Wild, my mother's win in the amount of 1950 euros canceled (Page 3)

Topic created on 26th Aug. 2019 | Page: 3 of 4 | Answers: 36 | Views: 8,471
v****2

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

28th Aug. 2019, at 10:18 am CEST#21
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GOWILD-Chris wrote on 08/28/2019 09:01: Hello,

Thank you all for the feedback and comments -

We are looking into this specific customer case and once we've got an update, we'll follow up with another post.

Kind regards,

GoWild Team

well then i am curious to see how accommodating they will be...


in any case I cross my fingers that your mom can still collect her money
can collect

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Pointy
Visitor

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

28th Aug. 2019, at 11:19 am CEST#22
1 Like

Liked this post: v****2
vomvom12 wrote on 08/28/2019 10:18 AM

well then I'm curious how accommodating they give themselves...


in any case I press you the fingers that your mom her coal but still
can collect

Thank you, that is very nice of you! I also hope it very much... everything else would be more than unfair and unseriös!

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Falko
Icon

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

28th Aug. 2019, at 07:11 pm CEST#23
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GOWILD-Chris wrote on 08/28/2019 09:01: Hello,

Thank you all for the feedback and comments -

We are looking into this specific customer case and once we've got an update, we'll follow up with another post.

Kind regards,

GoWild Team

Take a look at Spinia Casino. There, slots that are excluded from Bonuses cannot be opened at all, as long as you play with bonus money. Such a protection system should be in place everywhere.

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GOWILD-Chris

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

29th Aug. 2019, at 10:03 am CEST#24
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Hello,

We've finalized reviewing the matter internally and concerning the outcome, we'll be communicating with the customer directly

Thank you all for your feedback.

Kind regards,

Go Wild Team

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sippi
Expert

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

29th Aug. 2019, at 10:15 am CEST#25
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That there are such 0% slots, okay. But what I do not want in the head, why then immediately all the money is gone when you play them. Where is the problem that these slots are simply not counted for conversion until you play something else? Or is that also handled in this way at other casinos?

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Anonym

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

29th Aug. 2019, at 11:10 am CEST#26
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The slots count as 0% games due to the supposedly too high RTP. It is simply not ok in the eyes of the casino to "build up" credit "Risk-free" with 0% slots and then wager on 100% slots. Games such as DoA can really go berserk as we all know, IR also has a relatively high potential with the Wild Desire feature. In addition, you should not grind your way through with Bonus money in the slot. In the end, we know that Amber is a total failure in 99% of the cases

My explanation... No, I do not belong to the casino and have no business relationship with them.

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Pointy
Visitor

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

29th Aug. 2019, at 12:02 pm CEST#27
1 Like

Liked this post: Avatar von Caro Caro
Dear ones, Go Wild has finalized the case:



Thank you for your patience.

We would like to inform you that our Payments department has taken the time to thoroughly investigate your concern and based on the events which occurred, we have reevaluated our initial decision.
The amount of EUR 1,950.00 has been returned to your casino balance and you can initiate a withdrawal at your earliest convenience by using the withdrawal methods available in the cashier.

Moreover, in your case, we would like to shed some light on what happened. At that specific time, there was an hour system upgrade in process, which caused multiple games not appearing in the Playthrough Requirements (wagering requirements) table on mobile version of the GOWILD website. Desktop seems to have been unaffected however.

We would like to thank you for your patience and understanding. Any other queries or concerns, please feel free to let us know.

Kind regards,

Support Team.

Caro, we thank you again very, very much! Without you, the tide probably wouldn't have turned... you are great!!!


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Anonym

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

29th Aug. 2019, at 12:22 pm CEST#28
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And get money???? I mean were they now in the wrong???Denkemal already otherwise the tide would not have turned so

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Pointy
Visitor

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

29th Aug. 2019, at 12:30 pm CEST#29
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Matrix1974 wrote on 29/08/2019 at 12:22 pm: And get money???? I mean were the now in the wrong???Denkemal already otherwise the tide would not have turned so

Yes, Go wild has credited the 1950 euros back to the player account and my ma has arranged a new payout...

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Anonym

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

29th Aug. 2019, at 12:35 pm CEST#30
1 Like

Liked this post: Anonym
Well then congratulations, only under pressure and through such good forums gives money

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