[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

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Anonym

Former Member

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 12:05 pm CEST#11

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Even if this does not help now: Play without bonus and good !

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Pointy

Topic Creator

Forum posts: 14 Member since: 26.08.2019

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 12:09 pm CEST#12

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Gamer777 wrote on 08/26/2019 at 12:05: Even if this doesn't help now: play without bonus and good !

Sure, you will do that now... but honestly, it's about 2000 euros. You can not just accept that!?

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Top Member

Simbda

verified

Forum posts: 797 Member since: 06.06.2018

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 12:24 pm CEST#13

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Pointy wrote on 08/26/2019 12:09 PM

Sure, they will do that now... but honestly, it's about 2000 euros. Surely you can not just accept that!?

About GOWILD was here already times a tread. Have that also times googled and what comes. Caution gowild does not pay out wins. Conclusion from the site of 2012. Unfortunately, Go Wild Casino ripped us off, so the answer is quite clear! If your money is worth anything to you, then by all means find another casino. If you never want to see your money again, this is the place to be!

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Pointy

Topic Creator

Forum posts: 14 Member since: 26.08.2019

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 12:29 pm CEST#14

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Simbda wrote on 08/26/2019 12:24 PM
There was a tread about GOWILD here before. Googled that also times and what comes. Caution gowild does not pay out wins. Conclusion from the site of 2012. Unfortunately Go Wild Casino ripped us off, so the answer is quite clear! If your money is worth anything to you, then by all means find another casino. If you never want to see your money again, this is the place to be!

In the past, Go wild actually never had any problems. Before the changeover of the website, we have also won several thousand euros there and these were paid out without any problems. Incomprehensible that it now runs like this.

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Anonym

Former Member

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 12:31 pm CEST#15

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Liked this post: Fatally

Caro wrote on 26/08/2019 at 11:18 AM
I can say that GOWILD acts very competently and in this case it is difficult to apply pressure when clearly the bonus conditions have been violated.

Is GoWild also one of the casinos at which you earn money via signups? Then include this very specific 0% clause in your description. Otherwise, gamble-joers will fall for it again and again

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Visitor

Pointy

Topic Creator

Forum posts: 14 Member since: 26.08.2019

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 01:59 pm CEST#16

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So...

In the meantime Go wild has answered our mail... I have translated it into German:

Hello heidi

I hope you are well.

First of all, I would like to say that I understand your point of view and the fact that the current situation is not pleasant. Being a gamer myself, I know how it feels when such circumstances arise.

The bonus you claimed on 19.08 was activated in your account and resulted in the bonus policy being applied. According to the Terms and Conditions, funds originating from a gaming session where the Bonus Policy was violated may be voided (see the "Promotional Abuse" section under "Bonus Policy" in the Terms and Conditions).

I can confirm that Immortal Romance is a 0% revenue contribution game and this can also be verified by the fact that there is no bonus game apart from the contribution display on our website. I have personally checked this and the game shows as 0% wagering contribution. I recommend that you clear your cache and cookies or search for it on a PC.

I have contacted my colleagues from Payments team and we have reviewed your game again. On 19.08, when you claimed the bonus in question, you started playing Narcos, Wild Falls and Relic Seekers, followed by Immortal Romance. The game was played before the Wagering requirements were met, on 20.08 at 20:19 GMT.

When I learned about this violation of the T&C, I had a very long discussion with our payment manager to convince him to make an exception. This was not possible as the T&C are the cornerstone of the casino and it is crucial that they are respected by all parties. Therefore, I am afraid that the decision cannot be overturned.

If you have any further questions, please do not hesitate to contact me. Just write back to us.

However, Caro is also on the case and has forwarded it to the manager of Go wild. My mom played on her phone and Immortal Romance, as I said, doesn't show up in the list. Let's hope it will be reviewed again.

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Amateur

SunSun13

Forum posts: 208 Member since: 27.08.2018

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 05:25 pm CEST#17

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Caro wrote on 08/26/2019 at 11:18 AM
I can say that GOWILD acts very competently and in this case it is difficult to apply pressure when clearly the bonus conditions have been violated.

I do not find at all that the casino acts "competently "... how can it be at all that there are games that cause all wins to be invalid ? This is really absolute fraud on the customer. She would not have been allowed to play the game then. Or a big message should have popped up: "Attention! Playing this game will void all wins! " alone that there is such a regulation at all excites me... I play there never again.

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Visitor

Pointy

Topic Creator

Forum posts: 14 Member since: 26.08.2019

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

27th Aug. 2019, at 04:32 pm CEST#18

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SunSun13 wrote on 26/08/2019 at 17:25
I do not find at all that the casino acts "competently "... how can it be at all that there are games that cause all wins to be invalidated ? This is really absolute fraud on the customer. She would not have been allowed to play the game then. Or a big message should have popped up: "Attention! Playing this game will void all wins! " alone that there is such a regulation at all excites me... I play there never again.

That's exactly how I see it. These games should not open at all or at least there should be a warning. It feels like they are downright trying to provoke you into falling into this trap
I find it especially awesome that the "banned" game is not in the list from a mobile. Only via a Pc it is visible that this belongs to the 0% games. Since my mother played mobile, she could not know it at all...

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v****2

Forum posts: 621 Member has been banned

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

27th Aug. 2019, at 05:57 pm CEST#19

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Caro wrote on 08/26/2019 at 11:18 AM
I can say that GOWILD acts very competently and in this case it is difficult to apply pressure when clearly the bonus conditions have been violated.

i have also had negative experiences with go wild and can absolutely not confirm that go wild is a competent and reputable store...a wonderful feature for this is for example that no warning appears
when you are about to play an illegal game or that you can open it at all !
reputable casinos all have such a warning

unfortunately, you have in my eyes as good as no chance to get to your wins unless
go wild is accommodating what I think is very very unlikely. that's why there are casinos like go wild
no warning...they speculate virtually on the fact that the player falls into the trap and they do not have to pay

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GOWILD-Chris

Casino Manager

Forum posts: 6 Member since: 28.06.2019

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

28th Aug. 2019, at 09:01 am CEST#20

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Hello,

Thank you all for the feedback and comments -

We are looking into this specific customer case and once we've got an update, we'll follow up with another post.

Kind regards,

GoWild Team

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[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

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