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GOWILD: [solved] Go Wild, my mother's win in the amount of 1950 euros canceled

Topic created on 26th Aug. 2019 | Page: 1 of 4 | Answers: 36 | Views: 8,573
Pointy
Visitor

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 10:47 am CEST#1
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Hello dear ones!

We very much hope to find help here...

My mother deposited €50 at go wild and received a bonus of €15. As it always is, it went up and down with the games. Sometimes you have 200 € left, sometimes 30 €. She then played the game " the Sword & the Grail" and won there in the free spins € 1719.60. At this point there was still about 6 € Bonus money to play through. After a few rounds of "Sweet Alchemy" this was also done and the account balance was about 2200 €. She then gave 2000 € for withdrawal and these 2000 € were longer than usual in processing. After about three days, the 2000 € was back in the account for a short time, a withdrawal was not possible. A short time later, the account balance was only 50 €. After a query in the chat, my mother got the answer that she should please check your e-mails. There the following mail was found:


Hello Heidi,

We have received your withdrawal request, however it has been denied by our Audit Team.
Please be advised that during the Verification of your withdrawal they have noticed that our Bonus terms and Conditions were breached.

Please be reminded that: "We reserve the right to void any winnings generated should you play on any 0% contribution games before fulfilling the Playthrough Requirements (wagering requirements)."

Upon checking, on the 19th of August, you have claimed a Deposit bonus of 15 and during your gaming session you have played a game with 0% contribution before the playthrough requirement was fulfilled.

The following 0% contribution game was played, which led to the breach of the Bonus Terms & Condition:


  • Immortal Romance


According to our Terms and Conditions your winnings have been voided and your last deposit of 50 EUR has been returned to your balance.

Please find time to also visit our Bonus and General Terms & Conditions to avoid any inconvenience in the future.
--

Best regards,
GOWILD Payments Team


It is true, the game Immortal Romance was played in the meantime, but without any wins. After checking the T&Cs (my mother didn't even know there was such a 0% rule until then), she found that the said Immortal Romance game is not even listed. My mother sent the following reply to Go wild:


Dear Sir or Madam,

I have received your e-mail and I do not agree with their decision. The winning amount of 1719,60 € was obtained by playing the game the Sword & the Grail and after finishing the game the bonus was played through. They accuse me of violating the bonus conditions. However, I have not violated any bonus conditions and even after reading their terms and conditions, I can not understand their decision. It is not clear from their terms and conditions that the game you mentioned, Immortal Romance, is one of the games with 0%. Likewise, in the past I have even obtained wins with exactly this game, although bonus was still available and despite everything a withdrawal worked out smoothly. I am really shocked about their behavior right now, actually I always thought go wild was a reputable and trustworthy company. Please check your server history and credit me back the win. I do not agree with the fact that you only posted €50 to my account. I expect the payout in the amount of 2000 € on my bank account!


So far, of course, there has been no reply and the account balance is still €50.
Is there any possibility for my mother to get her win after all?
Any help would be greatly appreciated.

Love, Kathi & Heidi

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Fatally
Amateur

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 10:56 am CEST#2
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So I could find that in the terms and conditions that Immortal Romance is a 0% game.

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Anonym

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 11:02 am CEST#3
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Fatally wrote on 08/26/2019 10:56 AM: So I could find that in the TOS that Immortal Romance is a 0% game.

Unfortunately, yes. That puts the crooks on the safe side. Maybe a little pressure from GJ will help. Mods?

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Fizzy

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 11:10 am CEST#4
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Good morning,

unfortunately, that's what it says. Under Bonus Policy - Turnover Requirements and then point 9 and 10.

Find it but still brazen then withhold the money, the game has not even generated a high win. Stay tuned and keep the mail contact active, hopefully they are accommodating and pay out. Good luck!

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Anonym

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 11:15 am CEST#5
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Even if some want to stone me again for it, but at least the Bonus terms and conditions should be looked at. Your mom should label the whole thing as an apprenticeship. If she is resolute, she will keep her hands off online gambling in the future. Less resolute means that she either renounces the bonus in the near future or reads the terms and conditions regarding the bonus.

In any case, wipe your mouth and move on.

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SunSun13
Amateur

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 11:17 am CEST#6
1 Like

Liked this post: Avatar von DrPepper DrPepper
This is an outrage! With such tiny bonus amounts and since you have not won in the game.... if the casino is not accommodating I would open a huge barrel. Maybe the people from GJ can help. And remember: NEVER play with bonus and apparently not at GOWILD .

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Caro
Expert

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 11:18 am CEST#7
1 Like

Liked this post: Avatar von Dutch78 Dutch78
channel-puncher wrote on 08/26/2019 11:02 AM
Unfortunately, yes. That puts the crooks on the safe side. Maybe a little pressure from GJ will help. Mods?


I can say that GOWILD acts very competently and in this case it is hard to apply pressure when clearly the bonus conditions have been violated.

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Pointy
Visitor

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 11:27 am CEST#8
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Thank you for your numerous responses.

We don't want to joke, but the game was definitely not in the list the day before yesterday... there is even a screenshot, we sent this together with the mail to Go wild.

We would like to show it to you, but we don't know how to insert it 🤔

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Anonym

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 11:50 am CEST#9
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But times ne stupid question: 0% means yet that it does not count to the conversion of the bonus and not that one may not play it? Was I at least always the opinion...

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Pointy
Visitor

[solved] Go Wild, my mother's win in the amount of 1950 euros canceled

26th Aug. 2019, at 11:58 am CEST#10
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Veteran wrote on 26/08/2019 at 11:50: But times ne stupid question: 0% means yet that it does not count to the conversion of the bonus and not that one may not play it? Was I at least always the opinion...

So it would explain itself for us also logically and we have heard the first time of it. Maybe it was stupid not to read everything... but as I said, the game was not even in the list.

Here is the screenshot
https://www.directupload.net/file/d/5556/4g82i7x3_png.htm
Pointy

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