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GOWILD: [solved] 5.000€ payout was cancelled and win deleted

Topic created on 19th Apr. 2020 | Page: 1 of 3 | Answers: 29 | Views: 7,634
hias92

[solved] 5.000€ payout was cancelled and win deleted

19th Apr. 2020, at 08:02 pm CEST#1
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Hello,

i have a problem and now registered here in the forum and hope to get help.
On Friday 10.04.2020 I registered at GOWILD and deposited 240€, here I received a Welcome bonus and gambled all the money, except 0,00€.

On 14.04. I have deposited again 50€.
Here I had played my way through various games to a little over 6,000€ and initiated a payout of 5,000€.
The remaining money is now gone.

My documents for Verification I have still submitted on 14.04..

On 16.04. I received the e-mail below and am now at a loss as to what I can do.
I do not know what I did wrong, I did not receive a bonus on the 2nd Deposit ...

Thanks a lot for the help
Greetings Matthias

Hello Matthias,
We have received your withdrawal request; however, it has been denied by our Audit Team.
Please be advised that during the verification of your withdrawal they have noticed that our Bonus terms and Conditions were breached.
Please be reminded that:
"The maximum bet allowed when playing with any type of bonus should be less than 20% of the value of the bonus credited and should not exceed 8 EUR, 8 USD, 8 CAD, 80 NOK (as applicable) per single bet (For example: placing a bet of 8 EUR after claiming an initial bonus of 100 EUR is allowed). Please be advised that even if a small percentage of the amount will exceed the above threshold, regardless of the outcome of that bet; or number of times; more so, one bet exceeding the maximum threshold, will be treated as a breach and will result in all winnings being voided, while any type of bonus is still active in your account"
"In order to avoid Bonus abuse by building balance while playing with pending Playthrough Requirements (wagering requirements) on 0% contribution games, all players should avoid playing 0% contribution games while having an active bonus. If players fail to comply with these terms, we reserve the right to void any winnings generated, should you play on any 0% contribution games before fulfilling the Playthrough Requirements (wagering requirements)."
According to our Terms and Conditions your winnings have been voided and your deposit that generated the aforementioned win has been returned to your balance.
Please find time to also visit our Bonus and General Terms & Conditions to avoid any inconvenience in the future.

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Anonym

[solved] 5.000€ payout was cancelled and win deleted

19th Apr. 2020, at 08:21 pm CEST#2
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In addition to the Welcome bonus, GOWILD Casino also offers Bonuses for second and third deposits https://www.gowild.com/de/promotions

Good that you have ripped the bonus from the first Deposit completely to 0,00€. But are you sure that you didn't get a second bonus? Maybe you played any free spins you got when you made the deposit. Maybe you played a slot from the beginning that only showed you the real money balance, as it is forbidden for bonus funds. You may be able to see in your deposit/game history if you actually played without a bonus.
If I were you, I would reply to the email from GoWild and tell them that you did not use any other bonus. Let's see what they write about it.

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Caro
Expert

[solved] 5.000€ payout was cancelled and win deleted

20th Apr. 2020, at 03:49 pm CEST#3
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Hi hias92, I have sent you a private message via Communicator. Greetings Caro

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hias92

[solved] 5.000€ payout was cancelled and win deleted

22nd Apr. 2020, at 04:14 pm CEST#4
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It took me a few days to check now.
I have had very bad experiences with the cancel withdrawal feature so far and for this reason I locked myself out of playing for 1 week after requesting a withdrawal.

After I read the post from Royal777 and the promotions I was unfortunately not quite sure myself if I did not get a 25€ bonus.
But I have now looked and am relieved that I did not get a bonus, the proof I have attached here.

An e-mail I have already written last Thursday, but this mail is simply ignored unfortunately.
This was my highest win so far and I would actually like to have it already, especially since I have done nothing wrong.

hias92



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Gewinner
Rookie

[solved] 5.000€ payout was cancelled and win deleted

22nd Apr. 2020, at 04:23 pm CEST#5
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In your picture it says that you got a bonus "freespin" for 100 € on 14.04. T and C (Terms and Conditions) apply. See what is written in the terms and conditions and take a picture.

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hias92

[solved] 5.000€ payout was cancelled and win deleted

22nd Apr. 2020, at 04:29 pm CEST#6
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Free spins I play in principle only when the money is gone. I also briefly looked at the game history yesterday and saw that I started directly with normal games.
I have not first played any free spins, unfortunately, a history is only 7 days retroactively possible and I have yesterday printed out no proof.

In the picture is also no € amount behind it, but only 100€. I suppose if I had played the free spins would have appeared a second line with the amount I have played.

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Anonym

[solved] 5.000€ payout was cancelled and win deleted

22nd Apr. 2020, at 05:02 pm CEST#7
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You are entitled to your win if you:
1) You have not used the free spins
2) You have played the win from the free spins completely to 0,00€

Look in the slot with the free spins, there you can see the progress at the bottom left of the window

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paoudy
Visitor

[solved] 5.000€ payout was cancelled and win deleted

22nd Apr. 2020, at 05:14 pm CEST#8
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Seems like GOWILD is always pulling something out of their nose. Currently have 12,000€ in payout there. Could bet that you also with me around the corner with something herbezogenes.

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Herr_D
Amateur

[solved] 5.000€ payout was cancelled and win deleted

22nd Apr. 2020, at 07:52 pm CEST#9
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paoudy wrote on 22/04/2020 at 17:14: Seems like GOWILD keeps pulling something out of their nose. Currently have €12,000 in payout there. Could bet you are around the corner with something pulled from me as well.

So Gowild has always paid out without complaint.Also higher amounts.Let themselves be celebrated with pleasure but what casino does not do that with higher amounts?!In the end, they just want you to sink all the coal again.Best limit pure and be patient.Keep your fingers crossed

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Sprengsatz
Experienced

[solved] 5.000€ payout was cancelled and win deleted

22nd Apr. 2020, at 08:24 pm CEST#10
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At stake7 you had to wager the real money the other day because you used 50 shogun spins as a code. Have's still noticed and delete the bonus. Here vllt also the case ?

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