GOWILD: [solved] 3000 win is not paid out and account is not verified (Page 3)

GOWILD-Chris wrote on 08/21/2019 4:12 PM: Hello,

Thank you for taking the time to post your comment.

The Terms and Conditions (T&C) on our website state the Verification procedure & requirements which all customers have accepted upon registration, please see the extract below -

4.11. For withdrawals it is necessary to send documents. We require: i) Photo identification (ID card, passport or driver's license), making sure that the entire document is clearly legible. ii) Proof of address (utility bill not older than 2 months) iii) In case of card payment, copies of the front and back of the card used. For security purposes, the middle 8 digits of the credit card number and the security code should be obscured. iv) In addition, we may further request additional documents where costs may be incurred by the player such as Deposit confirmations, bank references, notarized copies of proofs of identity or powers of attorney. After receipt of the requested documents, the verification can take up to 5 business days, after which only a payout is possible.

We do apologize for the inconvenience, I understand that the account verification may not always be the most convenient process for our players, however it is both, an essential and mandatory procedure for our company to meet our regulatory requirements

Thank you again for your patience and should there be anything our Customer Support may assist you with the matter, please let the team know.

Best regards,
GoWild team

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Nastj555 wrote on 08/21/2019 at 8:38 pm
So they had been paid their 2500 euro ???? And how did verfication go ?

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Rollstevmroll wrote at 22:21 on 2019-08-21

Yes, I got it. Honestly I chose the casino at that time because of the license and didn't google for it before. Incidentally, that was my last time back then, just depositing into x random casino. Since then I have only 2 reputable casinos and 1 reputable betting Provider

I only deposited 10 euros at the time, just4fun. Actually came up with BoD on 2,500 euros. Made the withdrawal and asked immediately what documents they need. Have the same sent. Then I googled for the OC. When I read the reports, I was sick

The next day I received an email telling me to send a selfie. I did. For the first time and for sure for the last time. But I wanted the 2,500. I criticized the casino directly in the mail because of the selfie and directly sent a complaint to the MGA. I also informed the casino in the mail that the procedure is now also at the MGA. Especially since I was afraid of even more harassment.


Got then but no more mail and 2 days later the money was on my account. Have the account closed directly after.

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Eckbert wrote on 08/22/2019 00:34 PM
Would they know that something like that ends up in forums, then they would not do that anymore. But I think to myself with people where they suspect that they may give in you can try yes times. I think today some have said goodbye to the casino. Completely rightly. Another note: If you have a self-exclusion in their other casinos (Astral bet, Wildjackpots, Piggy Bang), then you can still play at GOWILD. So much for Mga and player protection.

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Dutch78 wrote on 08/21/2019 5:17 PM

Hello Chris

Thank you for taking the time to post your comment.


I did not believe that you are the casino manager from GoWild.

In case to prove me wrong, please send me a picture of you in front of the Eiffel Tower, holding in the right hand your passport and your earning certificate (not older than one month), your contract with GOWILD, please note, that is all visible for us and of course a newspaper, that is from today.
You can choose between Le Figaro or Le Monde.
In the left hand you only have to hold the real Mona Lisa, seems a little bit tricky, but you are in France, so it seems not to be impossible, you only have to visit the Louvre and handle this.

Please note, that you have to pay the trip by you own.

By the way, thanks a lot for the three cases here you are/were involved, your help in all of these cases was great.
Other casinos should learn from this, other casinos should learn from you.

Best regards in anticipation of your photo.

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Katharina2 wrote on 08/22/2019 at 08:06 AM
TOP...... TOP...... ... ... ..good post....rarely laughed so much...... ...

I've been saying for a long time that it's method, practice, chicanery, or verification
Torture at its finest is what the reputable casinos may have to suffer.
In contrast, the 'No Accounts' Casino are a ray of hope in the casino - sky.

I also don't know why players are subjected to this and no authorities intervene.
Also AGB' s can be immoral and should have limits.
I have records and will take this casino. Would like to avoid mistakes.

The be-all and end-all is the payouts of the wins, which is what every casino should
be measured. Money laundering law or not, it doesn't entitle the player to be naked
or be degraded and be considered a 'potential criminal'.
A guideline from authorities, regarding AGB's to the above law what may be or not be,
i see as useful. Will probably rather remain a dream...... ... unbelievable this case !!!

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Falko wrote on 08/22/2019 at 3:51 pm

So that these No Account Casinos can prevail, but there must be other Deposit methods to come. Would like to know why these casinos are only allowed to offer Trustly to deposit ? Would be allowed more, they would certainly expand the also.

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