GOWILD: [solved] 3000 win is not paid out and account is not verified (Page 2)

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GOWILD-Chris wrote on 08/21/2019 4:12 PM: Hello,

Thank you for taking the time to post your comment.

The Terms and Conditions (T&C) on our website state the Verification procedure & requirements which all customers have accepted upon registration, please see the extract below -

4.11. For withdrawals it is necessary to send documents. We require the following: i) Photo ID (ID card, passport or driver's license), making sure that the entire document is clearly legible. ii) Proof of address (utility bill not older than 2 months) iii) For card payments, copies of the front and back of the card used. For security purposes, the middle 8 digits of the credit card number and the security code should be obscured. iv) In addition, we may further request additional documents where costs may be incurred by the player such as Deposit confirmations, bank references, notarized copies of proofs of identity or powers of attorney. After receipt of the requested documents, the verification can take up to 5 business days, after which only a payout is possible.

We do apologize for the inconvenience, I understand that the account verification may not always be the most convenient process for our players, however it is both, an essential and mandatory procedure for our company to meet our regulatory requirements

Thank you again for your patience and should there be anything our Customer Support may assist you with the matter, please let the team know.

Best regards,
GoWild team

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Dutch78 wrote on 08/21/2019 5:17 PM

Hello Chris

Thank you for taking the time to post your comment.


I did not believe that you are the casino manager from GoWild.

In case to prove me wrong, please send me a picture of you in front of the Eiffel Tower, holding in the right hand your passport and your earning certificate (not older than one month), your contract with GOWILD, please note, that is all visible for us and of course a newspaper, that is from today.
You can choose between Le Figaro or Le Monde.
In the left hand you only have to hold the real Mona Lisa, seems a little bit tricky, but you are in France, so it seems not to be impossible, you only have to visit the Louvre and handle this.

Please note, that you have to pay the trip by you own.

By the way, thanks a lot for the three cases here you are/were involved, your help in all of these cases was great.
Other casinos should learn from this, other casinos should learn from you.

Best regards in anticipation of your photo.

This post has been translated automatically

GOWILD-Chris wrote on 08/21/2019 4:12 PM: Hello,

Thank you for taking the time to post your comment.

The Terms and Conditions (T&C) on our website state the Verification procedure & requirements which all customers have accepted upon registration, please see the extract below -

4.11. For withdrawals it is necessary to send documents. We require the following: i) Photo ID (ID card, passport or driver's license), making sure that the entire document is clearly legible. ii) Proof of address (utility bill not older than 2 months) iii) For card payments, copies of the front and back of the card used. For security purposes, the middle 8 digits of the credit card number and the security code should be obscured. iv) In addition, we may further request additional documents where costs may be incurred by the player such as Deposit confirmations, bank references, notarized copies of proofs of identity or powers of attorney. After receipt of the requested documents, the verification can take up to 5 business days, after which only a payout is possible.

We do apologize for the inconvenience, I understand that the account verification may not always be the most convenient process for our players, however it is both, an essential and mandatory procedure for our company to meet our regulatory requirements

Thank you again for your patience and should there be anything our Customer Support may assist you with the matter, please let the team know.

Best regards,
GoWild team

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Dutch78 wrote on 08/21/2019 5:17 PM

Hello Chris

Thank you for taking the time to post your comment.


I did not believe that you are the casino manager from GoWild.

In case to prove me wrong, please send me a picture of you in front of the Eiffel Tower, holding in the right hand your passport and your earning certificate (not older than one month), your contract with GOWILD, please note, that is all visible for us and of course a newspaper, that is from today.
You can choose between Le Figaro or Le Monde.
In the left hand you only have to hold the real Mona Lisa, seems a little bit tricky, but you are in France, so it seems not to be impossible, you only have to visit the Louvre and handle this.

Please note, that you have to pay the trip by you own.

By the way, thanks a lot for the three cases here you are/were involved, your help in all of these cases was great.
Other casinos should learn from this, other casinos should learn from you.

Best regards in anticipation of your photo.

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Totoro wrote on 21/08/2019 at 17:33: One more reason to take the 5 min time in advance and perhaps read through the terms and conditions. Under certain circumstances, one could point out here at GJ in the sections on casinos that actual cases exist where notarized deeds are requested. Would be for me a clear reason to keep distance from this casino.

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