Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

GOWILD: [solved] 3000 win is not paid out and account is not verified

Topic created on 21st Aug. 2019 | Page: 1 of 3 | Answers: 29 | Views: 6,568
Nastj555

[solved] 3000 win is not paid out and account is not verified

21st Aug. 2019, at 02:32 pm CEST#1
0 Likes

Nobody has liked this post so far
Have on Sunday the 18. 08. 2019
At GOWILD casino 3000 euro won. Have also requested on Sunday to pay out. Would have to verify account first, so ID and current invoice as proof of address. Have the documents also uploaded online. The was also approved, it said in chat. Suddenly I get on Monday an email from GOWILD financial department that I should make selfie with ID and invoice with current date. I have also done. The next Tuesday exactly the same, I sent again. On Wednesday comes another email that I should prove my ID and address proof by a notary. What is that supposed to be for a joke, so I was really speechless and p**sed off.
Can you do what else?

This post has been translated automatically

Caro
Expert

[solved] 3000 win is not paid out and account is not verified

21st Aug. 2019, at 02:54 pm CEST#2
0 Likes

Nobody has liked this post so far
Hello Nastj555 and welcome to the forum,

I have just forwarded your problem to the Casino Manager. I have also left you a message via Communicator.




This post has been translated automatically

zuzox
Experienced

[solved] 3000 win is not paid out and account is not verified

21st Aug. 2019, at 03:49 pm CEST#3
0 Likes

Nobody has liked this post so far
Unbelievable what they pull off...

This post has been translated automatically

Simbda
Top Member

[solved] 3000 win is not paid out and account is not verified

21st Aug. 2019, at 03:50 pm CEST#4
0 Likes

Nobody has liked this post so far
Nastj555 wrote on 08/21/2019 at 14:32: Got on Sunday the 18. 08. 2019
At GOWILD casino 3000 euro won. Have the also on Sunday requested to pay out. Would have to verify account first, so ID and current invoice as proof of address. Have the documents also uploaded online. The was also approved, it said in chat. Suddenly I get on Monday an email from GOWILD financial department that I should make selfie with ID and invoice with current date. I have also done. The next Tuesday exactly the same, I sent again. On Wednesday comes another email that I should prove my ID and address proof by a notary. What is that supposed to be for a joke, so I was really speechless and p**sed off.
Can you do what else?

Notary certified? I throw myself away. Sometime they still want your birth certificate and a stone from the moon and Mars.

This post has been translated automatically

Falko
Icon

[solved] 3000 win is not paid out and account is not verified

21st Aug. 2019, at 03:59 pm CEST#5
0 Likes

Nobody has liked this post so far
GJ would have to put pressure on GOWILD, if they do not refrain from these practices to require certified documents from the notary, then they slide here in the forum all the way down on the black list. These are methods where many people fold and then see no chance to ever get their wins. This is what the casino is speculating on and this is not the first case where a player is being bullied by GoWild.

This post has been translated automatically

GOWILD-Chris

[solved] 3000 win is not paid out and account is not verified

21st Aug. 2019, at 04:12 pm CEST#6
0 Likes

Nobody has liked this post so far
Hello,

Thank you for taking the time to post your comment.

The Terms and Conditions (T&C) on our website state the Verification procedure & requirements which all customers have accepted upon registration, please see the extract below -

4.11. For withdrawals it is necessary to send documents. We require: i) Photo identification (ID card, passport or driver's license), making sure that the entire document is clearly legible. ii) Proof of address (utility bill not older than 2 months) iii) In case of card payment, copies of the front and back of the card used. For security purposes, the middle 8 digits of the credit card number and the security code should be obscured. iv) In addition, we may further request additional documents where costs may be incurred by the player such as Deposit confirmations, bank references, notarized copies of proofs of identity or powers of attorney. After receipt of the requested documents, the verification can take up to 5 business days, after which only a payout is possible.

We do apologize for the inconvenience, I understand that the account verification may not always be the most convenient process for our players, however it is both, an essential and mandatory procedure for our company to meet our regulatory requirements

Thank you again for your patience and should there be anything our Customer Support may assist you with the matter, please let the team know.

Best regards,
GoWild team

This post has been translated automatically

Eckbert
Amateur

[solved] 3000 win is not paid out and account is not verified

21st Aug. 2019, at 04:12 pm CEST#7
1 Like

Liked this post: Avatar von Jenn-R Jenn-R
And they start at 3000 euros. I think that shows that they are not the strongest financially. Anyway, with them you can forget the bonus as good as. You can do umpteen things wrong

This post has been translated automatically

chilliy
Amateur

[solved] 3000 win is not paid out and account is not verified

21st Aug. 2019, at 04:40 pm CEST#8
2 Likes

Liked this post: Anonym, Avatar von Jenn-R Jenn-R
I find that awful...notarized...only good that I do not play in this casino and also will not do...
Feels like every 2nd post here has to do with payout problems...that's just annoying, you're already afraid before the Deposit, in case of a win, not to get his money, because some casinos want to have the signature of the Pope personally
That's no fun anymore.

This post has been translated automatically

Anonym

[solved] 3000 win is not paid out and account is not verified

21st Aug. 2019, at 04:49 pm CEST#9
0 Likes

Nobody has liked this post so far
There the name is program ...make your customers GOWILD until they have head cinema and then schwubs is the win gone. :'(

This post has been translated automatically

Anonym

[solved] 3000 win is not paid out and account is not verified

21st Aug. 2019, at 04:53 pm CEST#10
2 Likes

Liked this post: Anonym, Avatar von VM292 VM292
Especially "Operating costs statement not older than 2 months"!!!
Because it comes only once a year...irgent ne backdoor find the freaks always!!!
But of course everything only to counteract possible illegal money laundering

This post has been translated automatically

Hot Topics2nd Nov. 2024 at 08:24 pm CET

World
0
Offline Casinos
0
Online Casinos
0

GambleJoe Team

Profile picture of JulianJulian
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately