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GOWILD: Huge problem with GoWild Casino

Topic created on 29th Aug. 2019 | Page: 1 of 1 | Answers: 7 | Views: 1,878
Toronto

Huge problem with GoWild Casino

29th Aug. 2019, at 11:21 am CEST#1
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Hello dear forum community,

20 days ago on 10.08.2019 I wanted to try my luck at a new casino and I thought, just look for the reputable casino at Gamblejoe on the reliance is.
Well, there I came across GoWild.
I registered there and gambled as always and usual. I generally always play without a bonus and even here I did not claim any bonus at all.
I immediately got a mail with the request to upload the usual documents for the purpose of Verification (driver's license, ID card, etc... ) which I have also done.
I am a highroller gamer so like to play a little higher. I had already played myself up to almost 14 K but then suddenly just gambled away ( play only Live Casino or Gonzo Quest ).
Currently I stand at 7.5 k.

since 20 days GOWILD wants from me various documents for verification:

- first the usual documents / were sent by me and accepted
- then they wanted me to take a selfie with the current date in one hand and with the ID in the other / were sent and accepted
- then they wanted me to send my pay slips / were sent and accepted
- then they wanted a notarized address confirmation and notarized ID confirmation / were notarized and sent and accepted
- last but not least they wanted the bank statements of the last three months / also sent and also accepted


on 23.08. 2019 they finally said that they have everything and I have to wait 5 working days, because it would take so long until the documents are processed.
But now it is so that I no longer get an answer by mail and the Live Chat now suddenly say to me I should please m
send the usual documents again. So now enough!

i play online casino more than 15 years and have tested almost all casinos but I have never experienced such a thing!

My feeling is that they do not want to pay out!
You can not accuse me of breaking the rules! They have even reduced my betting limit without any notice with which I can live but 7.5K just to give away disturbs me a bit. If I had lost this ok then shit happens but I thought GoWild is a reputable casino which is also here on the reputable list at GambleJoe.

I am frustrated and angry with GoWild and don't know what to do.

A lot of people have been helped here so I thought I would write to you guys.
what else can I do ?

thanks a lot

greetings

This post has been translated automatically

Caro
Expert

Huge problem with GoWild Casino

29th Aug. 2019, at 12:48 pm CEST#2
1 Like

Liked this post: Avatar von Toronto Toronto
sent you a message via Communicator

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GOWILD-Chris

Huge problem with GoWild Casino

29th Aug. 2019, at 04:47 pm CEST#3
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Hello,

Thank you for the comments posted here at GambleJoe.

After reviewing the matter internally, I can confirm that the account in question has been verified successfully.

I apologize for any inconvenience caused by the validation procedure - this is something that every regulated casino is obliged to follow.

Please let the customer support team know should there be anything we can assist you with in the future.

Kind regards,

GoWild Team

This post has been translated automatically

mm250ps
Amateur

Huge problem with GoWild Casino

29th Aug. 2019, at 05:49 pm CEST#4
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GoWild again and again. And again notary certifications! Sry, but that full the NoGO!

This post has been translated automatically

Anonym

Huge problem with GoWild Casino

29th Aug. 2019, at 06:00 pm CEST#5
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This casino should now really finally go away from GJ. This is not the first time. What a joke

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Toronto

Huge problem with GoWild Casino

29th Aug. 2019, at 06:20 pm CEST#6
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Update :

My account has now actually been verified after Caro contacted the casino manager.
I have just received a confirmation email from GOWILD that my account has been verified.
Here again a big thank you to Caro !!!

Here one is helped !

Thanks


Greeting

This post has been translated automatically

Anonym

Huge problem with GoWild Casino

29th Aug. 2019, at 07:33 pm CEST#7
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What does the GJ team intend to do about the "notarized deeds"? In my opinion, this is a NoGo and a clear candidate for the greylist.

This post has been translated automatically

Caro
Expert

Huge problem with GoWild Casino

30th Aug. 2019, at 11:35 am CEST#8
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What are we supposed to think about, the authorities are getting stricter and the casinos are just following their instructions. Unfortunately, the casinos have no control over this. I can only report from our point of view here in Malta and it is standard that such documents as copy of perso and/or proof of address must be "notarized" or even marked by a lawyer as "certified true copy".

And I think with a win over 7.5k it should be no problem to get your documents certified for a few Euros

After the account has been successfully verified by the user, I will close the thread here.


This topic has been closed

This post has been translated automatically

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