Privacy settings

We use a number of cookies on our website. Some are essential, while others help us improve our portal for you.

Privacy settings

Here is an overview of all the cookies we use. You can choose to accept whole categories or view more information and select only certain cookies.

Essential (6)

Essential cookies enable basic functions and are necessary for the website to function properly.

Statistics (3)

Statistics cookies collect information anonymously. This information helps us to understand how our visitors use our website.
If the statistics cookies are subsequently deselected, they will remain on the computer until the expiry date. However, they are neither updated nor evaluated.

GOWILD: GoWild cashout was declined due to one spin

Topic created on 20th Jun. 2019 | Page: 1 of 6 | Answers: 50 | Views: 10,606
MrFleck

GoWild cashout was declined due to one spin

20th Jun. 2019, at 02:32 pm CEST#1
0 Likes

Nobody has liked this post so far
Hello all,


this is not directly a complaint, but more a request for help...

I decided yesterday, after störbern on GambleJoe, for a registration on GOWILD and deposited 50 euros. I also took the 100% bonus. After I made my first wins, I read through the terms and conditions of the bonus to make sure I didn't make a mistake

After reaching the turnover requirements, I made a withdrawal in the amount of 1,600 euros. For the purpose of verifying my account, I immediately submitted the required documents

My account was also verified promptly, but the payout was rejected with the following reason:

Upon checking, on the 19th of June, you have claimed a Deposit bonus of 50 EUR, therefore the maximum bet allowed should not exceed 8 EUR.
The bets placed that led to the breach of the Bonus terms & Conditions during the wagering were the following:

  • 10 EUR



Since I read through the bonus conditions in advance, I always made sure not to break any of the "rules".

After checking my history, this actually happened to me on a single spin.
When I wanted to change my bet from 8.00 Euro to 1.00 Euro, I probably triggered a single spin to 10.00 Euro. After checking my entire history, this was the only spin on 10.00 Euro, causing my entire win to be rejected.

My 50.00 Euro bet was credited back to my account, but the win is gone.

Is there any way to find a satisfactory solution with GoWild?

Unfortunately, my English isn't the best and before I seek out the conversation with GoWild, I wanted to ask here about possible chances of success ...


Will appreciate any help....


This post has been translated automatically

t****m

GoWild cashout was declined due to one spin

20th Jun. 2019, at 02:36 pm CEST#2
1 Like

Liked this post: Avatar von Jenn-R Jenn-R
...they do not care why you have turned to 10 euros...the money is gone...

This post has been translated automatically

Saphira
Expert

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:08 pm CEST#3
0 Likes

Nobody has liked this post so far
I am also afraid that they will refer to this one spin. Theoretically, you have actually violated the terms and conditions. Of course, I believe you that this was an accident, especially since in your gaming history the permitted betting amount was otherwise never exceeded, as you say. Actually, this is a very clear indication (at least for the casino it should be) that you have strictly adhered to the terms and conditions. Except for this one "slip". Since you can only hope for goodwill. I keep my fingers crossed for you

This post has been translated automatically

Saphira
Expert

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:09 pm CEST#4
1 Like

Liked this post: Anonym
tholzem wrote on 06/20/2019 at 14:36: ... they don't care why you turned to 10 euros...the money is gone...

A helpful answer looks different

This post has been translated automatically

t****m

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:13 pm CEST#5
0 Likes

Nobody has liked this post so far
Saphira wrote on 06/20/2019 at 3:09 pm
A helpful answer looks different.

This is not about helpful answers and talking up the issue like you do...hope for goodwill blabla blubber sülz...... the casino is right based on the clear facts and done......

This post has been translated automatically

Saphira
Expert

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:18 pm CEST#6
3 Likes

Liked this post: Avatar von cleopetra cleopetra, Avatar von Julian Julian, Avatar von Kleinkariert Kleinkariert
tholzem wrote on 06/20/2019 at 15:13
This is not about helpful answers and talking up the issue like you do...hope for goodwill blabla blubber sülz...... the casino is right based on the clear facts and done......

Who can read, is clearly in the advantage. Also I wrote that the casino is purely theoretically right with this one spin. Hope for goodwill and get it, has already worked here in several cases and in different casinos. Incidentally, it is quite about helpful answers here just by the fact that the TE asked for it. Have you never been in a forum? Your eternally same whining is more than strange. Work on your tone of voice - maybe it will work with the casinos

This post has been translated automatically

Anonym

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:19 pm CEST#7
0 Likes

Nobody has liked this post so far
The only thing you can do is that you write to a casino manager and try to get 500€ or at least something out of goodwill Vill get something like this ...
Hope you get at least something? Otherwise, read a review for the casino there, and report what happened to you to warn others

This post has been translated automatically

t****m

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:21 pm CEST#8
0 Likes

Nobody has liked this post so far
Saphira wrote on 06/20/2019 at 3:18 pm
Those who can read have a clear advantage. Also I wrote that the casino is purely theoretically right with this one spin. Hope for goodwill and get it, has already worked here in several cases and in different casinos. Incidentally, it is quite about helpful answers here just by the fact that the TE asked for it. Have you never been in a forum? Your eternally same whining is more than strange. Work on your tone of voice - maybe it will work with the casinos

Watch out: Quatsch other people at....in simple and understandable: DO NOT BUST ME! THANKS

This post has been translated automatically

Anonym

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:21 pm CEST#9
2 Likes

Liked this post: Avatar von cleopetra cleopetra, Avatar von Falko Falko
If a casino does SOETWAS it is for me UNSPIELBAR!!!!!!
Therefore I thank you first of all that you have put the story here
Unbelievable something like that, how fast something like that can happen, you only need to slip half a centimeter with the cursor
If that's true and you don't get your money just because of this one spin, I definitely SUGGEST THIS CASINO! Kiss my ass ey...

This post has been translated automatically

Saphira
Expert

GoWild cashout was declined due to one spin

20th Jun. 2019, at 03:22 pm CEST#10
0 Likes

Nobody has liked this post so far
Peter8 wrote on 20.06.2019 at 15:19: The only thing you can do is that you write to a casino manager and try 500€ or at least something rauszuhollen out of goodwill Vill get something like this ...
Hope you get at least something? Otherwise, read a review for the casino, and report what happened to you to warn others

Terms of use are there to be respected. In this case, the casino is (unfortunately) right. Why should you now go and warn people about this casino?

This post has been translated automatically

Hot Topics25th Nov. 2024 at 11:03 am CET

Sports betting
0
Gossip
0
Watch-out
0

GambleJoe Team

Profile picture of JulianJulian online
Community-Manager / Complaint SpecialistProfile picture of CounterCounter
Software developerProfile picture of MatthiasMatthias
Project manager
Profile picture of DanielDaniel
Founder

Community Forum-Moderators

Members who assist the GJ team in moderating the forum.
Profile picture of AndreAndre
Profile picture of gamble1gamble1
Profile picture of Langhans_innenLanghans_innen
Profile picture of SaphiraSaphira
GambleJoe is aimed exclusively at user whose allowed to play legally with his current location in online casinos and does not violate the current law.
It is the responsibility of the user to inform himself about the current legal situation. Gambling is prohibited for children and adolescents under the age of 18.
GambleJoe is a registered trademark with the EUIPO of GJ International Ltd.
© 2012-2024 GambleJoe.com
✕

Forgotten your password?

Create a new password here

  • 1. Fill in the 3 fields carefully and click on the green button
  • 2. Check your email inbox for a message from GambleJoe
  • 3. Click on the confirmation link in the email and your new password will be active immediately